Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Thao (Zoe) Nguyen

London,GB

Summary

Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Driven commercial sales professional with demonstrable experience in retail, wholesale and industrial sales. Builds outstanding client rapport for increased spending and repeat business. Uses in-depth knowledge of evolving market trends to continuously meet consumer needs. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

5
years of professional experience
8
years of post-secondary education

Work History

Guerlain Ltd
London, London

Sale Consultant
07.2018 - Current

Job overview

  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Studied company target market and identified avenues to generate new leads.
  • Obtained deposits and balance of payments from clients.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Participated in company meetings to keep abreast of sales team infrastructure and updated quotas.
  • Tracked sales activities in company CRM system and regularly updated account information.
  • Educated clients on benefits and features of company products.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Delivered presentations and demonstrations to persuade clients to buy new services and products.
  • Negotiated and used persuasive skills to overcome objections.

Education

City, University of London
London

Master of Arts from Creative Writing
09.2015 - 10.2017

Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
Cardiff

Diploma of Higher Education from Business Administration
02.2014 - 07.2015

Foreign Trade University
Hanoi

Bachelor of Business Administration from International Business
09.2008 - 01.2013

Skills

  • CRM Software proficiency
  • Consultative sales
  • Field sales visits
  • Product and service demonstration
  • After-sales customer service
  • B2B sales
  • Customer oversight
  • Time management
  • Strategic planning
  • Sales and marketing
  • Interpersonal communication skills
  • Customer Relations
  • Problem solving strength
  • Sales expertise

Languages

Vietnamese
Native
English
Advanced

Timeline

Sale Consultant

Guerlain Ltd
07.2018 - Current

City, University of London

Master of Arts from Creative Writing
09.2015 - 10.2017

Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)

Diploma of Higher Education from Business Administration
02.2014 - 07.2015

Foreign Trade University

Bachelor of Business Administration from International Business
09.2008 - 01.2013
Thao (Zoe) Nguyen