Summary
Overview
Work history
Education
Skills
Accomplishments
Profile
Personal Information
Languages
Timeline
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Monica De Castro

Monica De Castro

Croydon, London,England

Summary

Engaging Sales Consultant experienced in delivering impactful product demonstrations and converting leads into sales. Achieved growth in existing customer accounts and successfully penetrated new target markets through innovative sales initiatives. Focused on leveraging a hardworking attitude and a dedicated nature to drive sales performance in a new role.

Overview

5
5
years of professional experience

Work history

Sale consultant

Sofology
Croydon , Surrey
2023.07 - 2026.06

Achieved sales targets in competitive retail sector specialising in sofa and furniture sales.

Leveraged strong communication and active listening skills to connect with diverse customers. Combined product knowledge with sales strategies to secure customer satisfaction and repeat business. Demonstrated adaptability under pressure, responding effectively to varied customer needs and fostering a results-oriented team culture.

Customer service assistant

The Range
Croydon, Surrey
2021.12 - 2023.06

Excelled in high-pressure situations by providing outstanding customer support. Efficiently resolved complex complaints amid substantial inquiry volumes. Demonstrated professionalism and empathy in challenging customer interactions. Applied strong problem-solving abilities to ensure satisfactory service results.

Managed time efficiently during peak hours to limit customer waiting periods.

Collaborated well within a team setting, fostering a positive working atmosphere .

Improved customer relations by managing customer complaints effectively.

Education

Certificate of Higher Education - LLB Law with Criminology

Middlesex Univeristy
London, England
09/2023 - 06/2026

A-Levels -

Harris Academy Purley
London, England
09/2021 - 06/2023

GCSEs - GCSE

Norbury High School for Girls
London, England
09/2016 - 07/2021

Skills

  • Brand representation excellence
  • Customer engagement and interaction
  • Time management mastery
  • Multilingual communication
  • Health and Safety Compliance
  • Dedicated
  • Great with high stress level environments
  • Multitasker
  • Writing skills
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building

Accomplishments

    During my time in school, I had the opportunity to take part in the Jack Petchey “Speak Out” Challenge, one of the largest public speaking competitions for young people in the UK. Competing against a strong group of talented speakers, I was proud to achieve the position of runner-up. This experience not only strengthened my confidence and communication skills but also taught me how to present ideas clearly, engage an audience, and perform under pressure—skills that I continue to carry forward into my legal studies and future career.

    Alongside my academic commitments, I was a cheerleader for many years, taking part in numerous competitions and travelling across the UK to perform. This experience taught me the importance of discipline, teamwork, and perseverance, as well as how to stay focused and motivated in high-pressure environments. Being part of a competitive cheerleading team strengthened my communication skills, time management, and ability to collaborate effectively—qualities that I now apply to my legal studies and professional development.

Profile

I am an ambitious and dedicated Law student seeking legal work experience to further develop my understanding of the profession and progress toward qualifying as a solicitor. My academic journey has required resilience: although extenuating circumstances impacted my A-Level performance, they have never deterred my drive or determination. Instead, they have strengthened my commitment to succeed and demonstrated my ability to overcome challenges while maintaining high standards.

I have invested significant time and effort into my studies, and I am eager to expand my knowledge both academically and through real-world legal experience. I bring a strong work ethic, a willingness to contribute positively within a team, and a genuine commitment to excel in any role I undertake. I am motivated to apply my skills, learn from experienced professionals, and continue developing into a capable and confident future solicitor.

Personal Information

Languages

English
Native language
Portuguese
Advanced
Spanish
Upper intermediate
English
Proficient (C2)

Timeline

Sale consultant

Sofology
2023.07 - 2026.06

Customer service assistant

The Range
2021.12 - 2023.06

Certificate of Higher Education - LLB Law with Criminology

Middlesex Univeristy
09/2023 - 06/2026

A-Levels -

Harris Academy Purley
09/2021 - 06/2023

GCSEs - GCSE

Norbury High School for Girls
09/2016 - 07/2021
Monica De Castro