Mia Livingstone

• Transitioned to the group’s recruitment division to drive business development across both public and private sector clients.
• Managed two structured daily call sessions:
• Bottom-up calls – engaged directly with candidates to identify hiring capacity, secure placements, and support career progression.
• Conducted market research to identify potential business opportunities.
• Top-down calls – contacted councils and public bodies to understand supplier frameworks, negotiate PSL access, and position the agency for tender opportunities.
• Partnered with the Recruitment Manager to review and respond to open tenders, successfully submitting 8 competitive tenders in the last quarter.
• Championed business growth by proactively contacting MSPs, analysing job flow and tiering systems to optimise agency positioning.
• Built and nurtured strong client and candidate relationships, presenting recruitment services with confidence to secure long-term contracts.
• Negotiated tender margins and ensured full compliance with industry standards and client requirements.
• Developed and executed new business strategies to expand market presence, including targeted campaigns and social media outreach.
• Liaised with clients on candidate suitability, ensuring quality matches and smooth hiring processes.
• Updated and reviewed policies and procedures to maintain compliance and operational excellence.
• Produced regular business development and pipeline reports to senior leadership, supporting data-driven decision making.
• Averaged 70 calls daily, generating a consistent pipeline of both candidate and client opportunities.
• Submitted 8 high-value tenders within the first months, strengthening agency visibility and public sector presence.
• Opened doors to new council frameworks and MSPs, boosting SME and public sector growth.

· Promoted to Sales Manager after one year of apprenticeship, in recognition of outstanding performance and results.

· Monitored and managed team performance, ensuring targets and KPIs were consistently achieved and exceeded.

· Completed SLAs daily to maintain high operational standards.

· Held regular 1-2-1 meetings, providing coaching, training, and motivation to develop the sales team.

· Oversaw all sales operations across sister companies (Insurance, Accountancy, Payroll), driving collaboration across the group.

· Took responsibility for sales growth, people management, and maintaining strong client relationships.

· Conducted daily morning meetings and provided daily/weekly reports directly to company directors.

· Analysed sales performance and market trends to identify opportunities for SME growth and business expansion.

· Handled escalated complaints with professionalism and ensured client satisfaction.

· Supported pricing, quoting, and onboarding processes to streamline sales delivery.

· Designed and delivered email campaigns while leveraging social media to generate new business leads.

· Successfully maintained own sales pipeline alongside managerial duties, balancing leadership with direct revenue contribution.

• Made outbound calls to companies to promote our services. These services included commercial insurance, payroll, accounting , business planning and marketing services
• Was the first point of contact on a client's journey and was required to accurately take as much relevant client information to secure the sale
• Made use of excellent customer service skills to seize the customer's attention and show them how we can assist them and go through a proposal
• Inputting and retrieving data
• Organising my tasks and planning effectively
• Building effective relationships internally and externally
• Was responsible for generating interest in either the reviewing of a client's current services provided by us or generating new business
• Reviewed market trends regularly, stayed ahead of competition.
• Developed effective relationships with clients to understand their needs.
• Identified prospect needs and offered appropriate products and services.
• Negotiated and closed sales to secure profitable deals and contracts.
• Cultivated strong relationships with clients, developed customer loyalty.
• Managed a high volume of calls per day at hit my monthly targets
• Liaised between customers and cross-functional internal teams for smooth operations.
• Delivered on revenue targets and service KPIs.
• 
  
• 
  

• During my tenure as a waitress, I had the privilege of working in a dynamic and fast-paced environment at the Rondo restaurant in the hoxton and the hotel lobby
• With a strong commitment to providing exceptional customer service, I consistently delivered a memorable dining experience for our guests
• I excelled in taking orders promptly, accurately, and with a warm, welcoming demeanor, ensuring that customer preferences and dietary requirements were always accommodated
• My ability to multitask efficiently allowed me to manage multiple tables seamlessly, while my teamwork skills fostered a harmonious working relationship with kitchen staff and fellow waitstaff
• I took pride in my menu knowledge, enabling me to make informed recommendations and upsell specialty items, enhancing the overall dining experience
• Additionally, I successfully resolved customer concerns with tact and diplomacy, leaving patrons satisfied and eager to return
• My dedication to upholding the highest standards of hygiene, safety, and hotel policies further contributed to the overall success of the establishment
• I would also take reservations for breakfast, lunch and dinner and would also help to book guests into hotel rooms
• I greeted guests with a friendly and professional demeanour over the phone, addressing their inquiries, and assisting them in booking hotel rooms and reservations for dining or special events
• My effective communication skills allowed me to provide detailed information about room availability, rates, and package options, ensuring that guests had a clear understanding of their booking choices
• I consistently demonstrated patience and attentiveness, ensuring that each guest received personalized assistance and that their booking experience was seamless and memorable

• I accurately recorded customer orders, communicating effectively with kitchen staff to ensure all orders were delivered promptly and with high quality
• If someone had any allergens I would check with the chefs what they could have or what we could tailor so that they still get a wide variety of meal options and create their own personalized menu for the night
• If the bar ever needed help with a rush, I would always go behind the bar to help and assist them
• I demonstrated high standards of financial transaction management by producing bills and collecting credit and cash payments to ensure seamless cash flow
• I facilitated strong presentation skills by selling menu items which involved staying informed about the latest menu adaptations to provide customers with informed recommendations
• I also exemplified a high level of competency in cultivating customer satisfaction by swiftly resolving conflicts or issues resulting in customer satisfaction 100% of the time

• This job has made me gain key experience in being both a host and server
• During my time at Swingers I ensured that I provided guests with a great experience by having flowing conversations with them and having various interactions with them during their time in the venue
• I did this so that I would make sure the guests have an overall amazing experience and were pleased
• I also ensured that the beverages customers ordered would be up to standard and always make sure that they enjoyed their drinks and if they didn't like the drinks I would recommend I would ask my supervisor to put through another drink that they would enjoy
• I always felt honoured to be the one looking after the customers and in doing so I would also give the guests tips on the obstacles for the different holes if they wanted it
• When it wasn't busy, I would challenge the customers and if they scored lower than me on the hole I would surprise them with a free shot or if they don't drink alcohol I would give them a soft drink or a mocktail
• I enjoyed my time here a lot but alas I feel like this role is not for me anymore and that it is time for a new adventure/ challenge
• I prefer to be kept on my toes

• This job made me gain experience in memorizing the drinks menu and the measurements of the spirits required and ingredients of the range of cocktails available
• It also gave me an understanding of the variety of wines that are available for customers
• I skillfully served beer, wine, spirits, non-alcoholic drinks, and custom cocktails to 150+ guests per night in this bar setting
• I maintained a clean and organized bar environment while adhering to the COVID-19 health and safety protocols
• I would also maintain and calm and safe environment by discontinuing service to intoxicated guests and coordinating with staff to defuse conflict
• This job would also include me gaining extensive knowledge of wines, cocktail recipes, craft beers, and promotions to provide quality recommendations to guests
• When it came to closing, I would make sure the team would be ready to leave by closing down the glass wash area; where I would take the bins out and wash them thoroughly, make sure all the glasses were clean and put back to where they need to be, get all the glass which was used throughout the day and any broken glasses or used bottles would be thrown into the glass bins provided in the bin area
• I would then go ahead and sweep the floor and then mop the floor, and once this was completed, I would turn off the washers and close the glass wash area whilst helping on the floor

• From the age of 17 I worked in this fast-paced restaurant
• I gained experience in managing time and effectively multi-tasking while waiting tables
• I also refined my ability to handle disgruntled customers and worked to increase customer satisfaction
• I also provided reliable and top-notch customer service while developing a strong work ethic
• This job entitled me to serve customers, work in the pot wash occasionally and be behind the bar preparing drinks for customers
• It would also require me to set up the restaurant ready for opening and closing
• During my time at Pizza Express, I met wonderful people and I enjoyed my time here
• At Pizza Express I would memorize at least fifty items on the menu and weekly specials to provide customized recommendations to guests would pick up covers in a range of other branches in London which provided comprehensive experience
• I am adept at handling customer requests and queries in a quick and mature manner

• From age 10, I have been babysitting young children, aged between 18 months and 7 years
• When I was babysitting my main responsibilities would be to care for children over weekends, breaks, evenings and specialize in creating engaging and educational activities while advancing problem-solving and multi-tasking skills
• I would also clean up after the children, housekeep and ensure that they have had nutritional meals prepared for them
• The children responded very well to me, and I could cope with any demands or requests they had
• I am confident in this role as I have empathy but also a mature approach to looking after young children

• Whilst volunteering at this City Farm, I worked very independently, knowing what my tasks were and when to complete them and was also key to working as a part of my team
• My responsibilities included ensuring the animals were clean and fed and were also engaged and occupied
• I made sure that the livestock were healthy and happy