TERESA BAYLEY
Bishop's Stortford,Hertfordshire
Summary
Dedicated professional specializing in multitasking efficiency and reception desk management, ensuring smooth operations in customer service settings. Proficient in patient care and telephone etiquette, consistently delivering exceptional service while effectively handling complaints. Committed to enhancing customer satisfaction through a service-oriented approach, with a focus on advancing in healthcare administration.
Customer-focused professional with experience in sales and customer service. Drive customer satisfaction and retention through effective communication and problem-solving skills. Excel at building relationships and identifying customer needs to boost sales and enhance overall client experience.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist in GP surgery
Church Street Partnership
Bishop's Stortford
2021.10 - Current
- Organised patient follow-ups, resulting in better health management.
- Maintained a clean and organised reception area for better work environment.
- Managed patient records to ensure accuracy and confidentiality.
- Provided courteous service by greeting and attending to patients' needs.
- Prioritised tasks during peak times ensuring smooth operation.
- Maintained high standards of privacy whilst handling sensitive information.
- Welcomed patients with kindness to enhance checking in processes.
Store Manager Wallis
Arcadia Group
Bishop's Stortford, Hertfordshire
2001.08 - 2005.07
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Assisted customers in locating products around the shop floor promptly.
- Facilitated smooth checkouts by maintaining efficient till operations.
Education
Bachelor of Arts - Business and Tourism Management
University of North London
London 1991.09 - 1995.05
Skills
- Multitasking efficiency
- Reception desk management
- Patient care
- Telephone etiquette
- Customer service orientation
- Complaint resolution
- Upselling techniques
Affiliations
Spa experiences
Travelling
Exercise
Timeline
Receptionist in GP surgery
Church Street Partnership
2021.10 - Current
Store Manager Wallis
Arcadia Group
2001.08 - 2005.07
Bachelor of Arts - Business and Tourism Management
University of North London
1991.09 - 1995.05