Hansi Perera
HOLMFIRTH,United Kingdom
Summary
Experienced receptionist with a strong background in administrative support and empathetic patient care. Proficient in handling reception desk operations, appointment scheduling, and prescription management while ensuring strict confidentiality and adherence to health and safety regulations. Skilled in using NHS systems, including SystmOne, to efficiently manage patient records, hospital transport bookings, and ambulance transport coordination. Demonstrates multitasking efficiency and excellent customer care, contributing to seamless practice opening and closing procedures. Committed to maintaining sensitivity to privacy and delivering exceptional service within healthcare environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist in GP surgery
Meltham Road Surgery
Huddersfield, Kirklees
06.2024 - Current
- Coordinated laboratory services for accurate diagnostic results.
- Updated electronic health records regularly, guaranteeing data accuracy.
- Organised patient follow-ups, resulting in better health management.
- Assisted doctors in medical procedures, improving patient care quality.
- Processed prescription requests promptly, enhancing customer service experience.
- Handled incoming calls, ensuring prompt response to enquiries.
- Maintained high standards of privacy whilst handling sensitive information.
- Managed patient records to ensure accuracy and confidentiality.
- Maintained a clean and organised reception area for a better work environment.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Prioritised tasks during peak times, ensuring smooth operation.
- Responded calmly and compassionately in emergencies.
- Scheduled patient appointments using the SystemOne booking system.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Communicated results to patients following instructions from medical professionals.
- Followed up with patients to remind them of upcoming appointments and promote attendance
- Set new appointments, rescheduled appointments, and sent reminders.
Administrative clerk
Wharfedale hospital
LS21 2LY
04.2023 - 06.2024
- Scheduled appointments for executives, optimising their time management.
- Facilitated smooth operations by maintaining office supplies inventory.
- Served as a point of contact for queries from patients and colleagues.
- Maintained a clean and organised office environment through routine tidying tasks.
- Undertook general clerical duties, including photocopying and scanning; kept the workflow steady and uninterrupted.
- Built positive working relationships with staff and customers for helpful department support.
- Supported team members with administrative tasks to improve workflow.
- Handled sensitive information confidentially to ensure privacy compliance.
- Increased productivity with well-organised record-keeping systems.
- Improved office efficiency by sorting, filing, and managing paperwork.
- Provided excellent service during patient visits or phone interactions.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
Education
Diploma of Higher Education - Accountancy
London School of Business and Finance
Holborn, Camden 01.2013 - 12.2014
Skills
- Sensitivity to privacy
- Multitasking efficiency
- Reception desk handling
- Confidentiality management
- Knowledge of nhs systems
- Receptionist experience
- Practice opening and closing procedures
- Empathetic patient care
- Appointment booking
- Appointment scheduling
- Prescription handling
- Health and Safety regulations
- Administrative support
- Ambulance transport bookings
- Patient call handling
- Multitasking
- SystmOne
- Hospital transport booking
- Excellent customer care
Affiliations
- Listening Music
- Gardening
Languages
Hindi
Elementary
Sinhala
Advanced (C1)
English
Advanced
References
References available upon request.
Timeline
Receptionist in GP surgery
Meltham Road Surgery
06.2024 - Current
Administrative clerk
Wharfedale hospital
04.2023 - 06.2024
Diploma of Higher Education - Accountancy
London School of Business and Finance
01.2013 - 12.2014
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