Julie Fahey
Atherton, Manchester,Lancashire
Summary
Friendly and approachable professional with strong organizational skills and expertise in managing administrative tasks. Excellent communication and interpersonal abilities enhance problem-solving and multitasking capabilities. Committed to fostering a welcoming and efficient environment in any role.
Overview
15
15
years of professional experience
Work history
Receptionist in GP surgery
Dr kk Chan & Partners
Atherton, Manchester, Lancashire
12.2021 - Current
- Maintained orderly reception area to support positive work environment.
- Assisted patients with concerns to improve overall satisfaction levels.
- Responded to over 100 incoming calls to ensure timely answers to enquiries.
- Supported training of new staff members to encourage team development.
- Greeted patients warmly to facilitate check-in procedures.
- Scheduled patient appointments using EMIS booking system for operational efficiency.
- Organised patient records to ensure accuracy and confidentiality.
Senior care assistant
Woodlands care home
Atherton, Manchester, Lancashire
09.2017 - 12.2021
- Contributed to preparation of meals for 36 residents , following specific dietary requirements of each resident.
- Facilitated social activities for stimulation and engagement of residents.
- Delivered compassionate end-of-life care, respecting dignity of individual at all times.
- Conducted regular health checks on residents to ensure wellbeing.
- Improved physical mobility of many residents with carefully planned exercise routines.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Achieved calm and harmonious living environment by mediating disputes between residents when necessary.
- Reduced stress levels for family members through clear communication regarding their loved ones' well-being.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored junior staff to assess care provisions and implement continued best practices.
Shop manager
Mk Mobiles ltd
Atherton Manchester , Lancashire
08.2011 - 09.2017
- Facilitated optimal stock levels through effective inventory oversight.
- Assisted customers by providing detailed product insights.
- Achieved high customer satisfaction through personalised service.
- Organized efficient filing systems for over 150 business contacts.
- Maintained cleanliness of workspace and reception , ensuring professional atmosphere.
- Built strong relationships with customers to enhance loyalty and repeat purchases.
- Streamlined daily operations for smoother business processes.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Education
GCSEs - Maths, English language, English Literature.
St Mary's High School
Astley05-1986
Skills
- Multitasking efficiency
- Active listening
- Follow-up coordination
- NHS systems expertise
- Reception desk management
- Appointment scheduling
- Customer service orientation
- Administrative support
- EMIS Health proficiency
- Professional discretion
- Patient call handling
- Telephone etiquette
- Tact and diplomacy
- Empathy and compassion
- Record-keeping skills
Timeline
Receptionist in GP surgery
Dr kk Chan & Partners
12.2021 - Current
Senior care assistant
Woodlands care home
09.2017 - 12.2021
Shop manager
Mk Mobiles ltd
08.2011 - 09.2017
GCSEs - Maths, English language, English Literature.
St Mary's High School