Eleanor Walker
Liverpool
Summary
A happy, enthusiastic, confident and conscientious team player looking to learn and develop skills to enhance a customer’s experience in the workplace. I sincerely believe that I have the personality and skills to perceive what a customer wants, needs and should expect. I am a people’s person. I am reliable, punctual and a good listener and I care. I have a customer-focused approach to work and a strong drive to see things through to completion. In my previous job I worked my way up from waitress staff to restaurant manager, which was a quick turn over. Since the age of 16 I have worked in hospitality. I love to work and meet new people. I would like to enhance my skills in a new direction, I like a challenge!
Experienced in providing exceptional front-line customer service within medical settings. Capable of managing patient appointments, handling sensitive information with confidentiality, and ensuring smooth daily operations. Skilled in using healthcare systems and fostering welcoming environment for all patients.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist in GP surgery
Aughton Surgery
Aughton , Lancashire
2022.11 - Current
- Processed prescription requests promptly, enhancing customer service experience.
- Liaised with insurance providers for claim processing.
- Ensured timely referral of patients by maintaining close coordination with specialists.
- Assisted doctors in medical procedures, improving patient care quality.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Assisted in the training of new staff members, contributing to team growth.
- Prioritised tasks during peak times ensuring smooth operation.
- Handled incoming calls, ensuring prompt response to enquiries.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Organised patient follow-ups, resulting in better health management.
- Managed correspondence with other healthcare providers, facilitating seamless treatment plans.
- Maintained high standards of privacy whilst handling sensitive information.
- Provided courteous service by greeting and attending to patients' needs.
- Managed patient records to ensure accuracy and confidentiality.
- Responded calmly and compassionately in emergency situations.
- Managed digital and manual filing systems.
- Completed start and end of day procedures for busy GP practice.
Suay Pan Asian Restaurant
2021.09 - 2022.10
- To provide a professional fast-paced service, welcoming customers to a Thai cuisine dining experience. I worked as front of house and had many duties to serve. On shift I would make sure all customers received top service, I would arrange parties and bookings, bar work making cocktails and I have to say not my best performance as I can be clumsy! I also dealt with deposits and cookery classes, this was so much fun as I learnt a thing or two on Thai foods. This involved setting up the class, presenting information to customers, keeping the environment safe and clean, helping and supporting customers and most importantly having a good laugh!
- As time went on, I got offered restaurant manager. This involved accounting wages and tips for staff, staff training, cashing up at the end of service, stock checks and orders, compliance for EHO, Managing 5 staff members, rotas and complaints. I loved having a leadership role and would love to continue this further in my future.
- Unfortunately, this had to end as my hours weren’t manageable and I had to decide on leaving. Working 11am-11pm 5 days including weekends, was not functional for me.
St Lukes Primary School Formby
2021.09 - 2022.02
- Lunch time staff. My duties were to make sure all children were supervised during their lunch time, guidance and support to children when needed, I looked after year 4/5 (9yrs), first aid was always on site as little ones can play a little rough sometimes, one to one with children who needed extra care when I come to eating, firm but presentable and approachable, helping other staff get prepared for the next class and most importantly having the excuse to become a big kid again and getting involved in activities!
- This was a part time job only; I was working here as well as Suay. It became too much to do both jobs, so I had to sadly say goodbye to St Lukes.
Supervisor
Patty’s Secret Garden Thailand
2019.11 - 2020.06
- I worked as supervisor for a restaurant and hotel. My duties were to greet guests and make them feel welcome after a long day of travel, in charge of booking.com and air b&b replying to emails and bookings, arranging/selling boat trips to guests, presenting knowledge about the island and most importantly providing a safe and professional service.
- In the evening I would do waitressing, this is how I learned Thai language as I had to communicate and serve. I have to say this was hard and amusing but after practise I cracked it!
- Unfortunately, this had to end as covid hit. I had to return home.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity.
- Improved workplace safety to reduce accidents and near-misses.
Waitress assistant
Mowgli Water Street
2018.03 - 2019.10
- To provide the best experience and service to guests during their visit at Mowgli. I worked in a fast-paced environment however ran service smoothly, achieved multiple challenges on up selling beverages, food, desserts etc. I was proactive with initiating service outside my section to achieve optimal customer service, setting up large parties and making the environment comfortable, hosting guests to their table using izone/resdiary online.
- Also, I have experience of training and managing new team members of staff and showing how our service is presented. I also took responsibility of large bookings and explaining the menus.
- Enhanced customer service by promptly taking orders and delivering food.
- Enhanced dining experience through friendly interaction with customers.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Assisted head waitress with large party coordination, aiding in smooth function.
Hard Day’s Night Hotel
2015.03 - 2016.12
- To provide the best experience to guests during their stay at the hotel. I worked in the Food & Beverage dept covering morning breakfast shifts, afternoon shifts and some evenings. Ensuring breakfast area was set up and ran smoothly. Looked after guests and visitors in the lounge area for general visits and on occasions such as birthdays, afternoon teas etc.
- I also took responsibility of bookings and ensured all room service requests were handled and delivered efficiently and promptly.
- I also ensured that all products, utensils were fully replenished to ensure a smooth, efficient area for our guests.
Education
Chesterfield High School
Liverpool 2010.01 - 2015.01
Beauty Therapy Level 2 -
Hugh Baird College
Liverpool 2014.09 - 2015.07
Skills
- GP software proficiency
- Basic first aid training
- Multitasking efficiency
- Healthcare software proficiency
- Listening aptitude
- Knowledge of NHS systems
- Confidentiality management
- Patient confidentiality laws
- Receptionist experience
- Microsoft office suite proficiency
- Patient care
- Health and Safety regulations
- Medical transport bookings
- Prescription handling
- Medical record management
- Customer service-oriented
- Patient call handling
- Ambulance transport bookings
- Administrative support
- Test result provisions
- Office administration
- Empathy and compassion
- Telephone etiquette
- Customer service experience
- Patient scheduling
- Record-keeping
- Medical equipment ordering
- Appointment booking
- Reception management
- Appointment scheduling
- Empathetic patient care
- Patient flow optimisation
- Patient relations
- Prescription issuing
- Prescription processing
- Tact and diplomacy
- EMIS Health
- Medical emergency response
- Medical terminology knowledge
- Medical terminology
- Professional demeanour
- EMIS Web
- Strong medical terminology
- Repeat prescription processing
- Medical terminology proficiency
- Excellent customer service
- Empathetic communication
- Time efficiency
References
- Babul, Miah, 07527056657, 01516255999, Mowgli, Karma restaurant
- Fiona, Govan, 07843093976, 01704 872692, St Lukes Primary School, School Office
- Adrian, Moore, 07880918616, Suay GM
Hobbies and Interests
Travelling, art, music, wildlife and birds, cooking, various cuisine and various cultures
Accomplishments
- Speaking Thai
- Travelled around the world.
- Becoming restaurant manager at the age of 23.
Affiliations
- Bird Watching Travel Im a Foodie
Experience
- 2017-2018
- This year was a big part of my life that I will never forget. I took a year to travel. Travelling has really opened my eyes and mind to become confident and to always believe in yourself! Never give up!
- I have been to amazing places like Thailand, China, Singapore, Bali, Australia and around Europe.
Courses Completed
Allergens, Health & Safety, Hazard Awareness, Discrimination Awareness, Food & Drink Law, Thai Culture, Customer Service, COSHH Chemical usage for cleaning.
Custom
- With the experience I have gained over the years, I believe I have an excellent understanding as to how to provide customers or guests with an excellent level of customer service and have been repeatedly complimented by both employer and customers. I always put myself in the customers shoes, how would I like to be greeted? How would I like a problem to be solved?
- Always with a friendly smile and a confident demeanour. I would relish the opportunity to continue to grow my experience in a customer front setting.
- Start Date: Immediate Start
Timeline
Receptionist in GP surgery
Aughton Surgery
2022.11 - Current
Suay Pan Asian Restaurant
2021.09 - 2022.10
St Lukes Primary School Formby
2021.09 - 2022.02
Supervisor
Patty’s Secret Garden Thailand
2019.11 - 2020.06
Waitress assistant
Mowgli Water Street
2018.03 - 2019.10
Hard Day’s Night Hotel
2015.03 - 2016.12
Beauty Therapy Level 2 -
Hugh Baird College
2014.09 - 2015.07
Chesterfield High School
2010.01 - 2015.01