FERNANDA NOLASCO
Bourne,UK
Summary
Experienced in delivering exceptional customer service in medical environments, managing patient appointments, and maintaining confidentiality of sensitive information. Proficient in healthcare systems and committed to creating a welcoming atmosphere for all patients. Known for strong communication and problem-solving abilities, with a focus on teamwork and customer satisfaction. Demonstrated capacity to remain composed and professional in high-pressure situations, ensuring comfort and safety for all individuals.
Overview
10
10
years of professional experience
Work history
Receptionist in GP surgery
NHS Foundation Trust
Bourne, Lincolnshire
2024.09 - Current
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Maintained a clean and organised reception area for better work environment.
- Updated electronic health records regularly, guaranteeing data accuracy.
- Assisted doctors in medical procedures, improving patient care quality.
Medical secretary
Elysium Healthcare
Hatfield, Hertfordshire
2023.06 - 2024.09
- Supported medical team with administrative duties regarding confidential documentation.
Assisted in managing secretarial workload to fulfil deadlines and address urgent requests.
Enabled communication between staff and external hospitals and organisations.
Coordinated scheduling of meetings and conference calls.
Provided assistance with minute-taking for all meetings.
Collaborated with management to improve administrative and clerical services.
Contributed to administrative development and regulatory evaluations (CQC and CETRs).
School administrator
Elysium Healthcare
Hatfield, Hertfordshire
2022.06 - 2023.09
- Created welcoming reception areas to enhance first impressions of visitors.
- Responded to telephone and email enquiries promptly, guiding individuals to requested information.
- Assisted in budget preparation while managing expenditure sensibly.
- Supported head teachers in compiling reports, consistently meeting deadlines.
- Handled sensitive data with confidentiality, strictly adhering to GDPR policies.
- Enhanced student attendance records through careful tracking and reporting.
Health care worker
Elysium Healthcare
Hatfield, Hertfordshire
2021.05 - 2023.06
- Monitored vital signs, alerting medical staff to any abnormalities.
- Managed challenging behaviour using de-escalation techniques, ensured a calm atmosphere.
- Liaised with multidisciplinary teams for comprehensive care provision.
- Handled documentation and record keeping for accurate patient data tracking.
- Transported patients to appointments or outings safely and punctually, ensuring they met their commitments on time.
- Coordinated with healthcare team for effective patient treatment.
SEN Teaching Assistant
Southfield School
Hatfield, Hertfordshire
2017.05 - 2021.04
- Facilitate children's individual needs to enhance learning and social skills through play in small groups, whole class, or one-to-one settings.
- Tailored teaching style to suit diverse learning needs, achieving increased engagement.
- Collaborated with teachers to implement personalised education programmes, increasing student progress.
Peer Mentor
Groundwork East
Hatfield, UK
2016.01 - 2017.04
- Assisted children and young people with low to medium needs at risk of disengaging from school and families using tailored engagement strategies.
- Created a safe environment for open discussions about academic struggles and personal issues enhancing trust between mentor and mentee.
- Provided emotional support to students facing personal challenges encouraging resilience and perseverance.
Education
MSc - Psychology of Health and Wellbeing
University of Bedfordshire
Luton, UKBSc - Psychology
University of Hertfordshire
Hatfield, UKSkills
- First aid training
- Basic life support
- Administrative support
- Multilingual communication
- Multitasking efficiency
- Listening aptitude
- Knowledge of NHS systems
- Patient registration procedures
- Patient confidentiality
- Sensitivity to privacy
- Empathetic patient care
- Patient call handling
- Follow-Up coordination
- Appointment booking
- Health and Safety regulations
- Medical emergency response
- Empathy and compassion
- Medical terminology knowledge
- Complaint handling
- Excellent customer service
Affiliations
- Passion for travel and cultural immersion, enhancing my ability to work with diverse teams
- Active interest in learning languages and understanding global communication styles
- Interesting in playing keyboard to boost my discipline, creativity, and attention to detail
Languages
English
Fluent
Portuguese
Native
Spanish
Intermediate
Custom
DBS and reference and upon request.
Timeline
Receptionist in GP surgery
NHS Foundation Trust
2024.09 - Current
Medical secretary
Elysium Healthcare
2023.06 - 2024.09
School administrator
Elysium Healthcare
2022.06 - 2023.09
Health care worker
Elysium Healthcare
2021.05 - 2023.06
SEN Teaching Assistant
Southfield School
2017.05 - 2021.04
Peer Mentor
Groundwork East
2016.01 - 2017.04
BSc - Psychology
University of Hertfordshire
MSc - Psychology of Health and Wellbeing
University of Bedfordshire