TEMITOPE OGUNTAYO
Chesterfield
Summary
A dedicated professional with expertise in communication skills and customer service excellence, demonstrating resilience and empathy in all interactions. Proficient in digital and multi-channel environments, with a strong ability to resolve conflicts and maintain data accuracy. Committed to leveraging problem-solving abilities to enhance organisational efficiency and achieve career growth within dynamic sectors.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Senior Support Worker
Essquare Care
Peterbrough
12.2021 - 07.2025
- Provide direct support to individuals with diverse needs, helping them maintain independence and dignity.
- Communicate daily with service users, families, and professionals through in-person meetings and phone calls.
- Manage sensitive conversations with empathy, professionalism, and clarity.
- Maintain accurate records in compliance with data protection and safeguarding policies.
- De-escalate challenging situations calmly and effectively.
- Work as part of a multi-disciplinary team to deliver personalized support plans.
Store Manager
De-Bees Concept Synergy Ltd.
09.2018 - 08.2021
- Supervised daily store operations, including staff schedules, inventory management, and performance monitoring.
- Delivered exceptional front-line customer service, addressing complex inquiries and complaints both in-store and over the phone.
- Managed daily financial transactions and reconciliation, ensuring precise sales record maintenance.
- Trained and mentored staff on customer interaction, safety protocols, and store procedures.
- Oversaw inventory levels, tracked stock movement, and guaranteed product availability to fulfil customer demand.
- Reported store performance and customer feedback to senior management, recommending enhancements.
Brand Ambassador Officer
Pentagon Mart
06.2016 - 08.2018
- Engaged directly with clients via phone, email, and in person to promote services and resolve enquiries.
- Handled customer feedback and complaints to uphold brand trust.
- Supported brand communication strategy, ensuring professional customer interactions.
- Maintained accurate client records while coordinating follow-up communications.
- Accumulated useful feedback from consumers, allowing for improved products and services.
- Contributed to event planning and outreach initiatives to boost brand visibility.
Education
B.Sc. - Mass Communication
Oduduwa University
07.2009 - 06.2013
M.A. - Digital Media Management
Sheffield Hallam University
09.2021 - 11.2023
Skills
- Communication skills
- Customer service excellence
- Digital and multi-channel expertise
- Conflict resolution
- Resilience and empathy
- Data entry and maintenance
- Problem solving
Languages
English
Custom
References available upon request.
Timeline
Senior Support Worker
Essquare Care
12.2021 - 07.2025
M.A. - Digital Media Management
Sheffield Hallam University
09.2021 - 11.2023
Store Manager
De-Bees Concept Synergy Ltd.
09.2018 - 08.2021
Brand Ambassador Officer
Pentagon Mart
06.2016 - 08.2018
B.Sc. - Mass Communication
Oduduwa University
07.2009 - 06.2013
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