Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
Generic

Edmond Mutero

Doncas,South Yorkshire

Summary

Dedicated individual with the ability to multitask and work well with others. Goal oriented, bringing forth a compassionate and friendly attitude. Highly organised, and skilled in written and verbal communication. Committed to utilising skills to help others, while working towards the mission of a company. A strong leader who works well under pressure, and exudes positive. Bringing forth the ability to synthesise quantitative information and interact effectively with colleagues and clients. Highly competent communicator skilled in multitasking and effectively communicating with others. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. Proven ability to establish and maintain excellent communication and relationships with clients. Capability to accept criticism. The ability to work well with others. Patience and the ability to remain calm in stressful situations. Ability to handle multiple tasks safely and efficiently. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.

Overview

11
11
years of professional experience

Work history

Senior support worker

Voyage Care
Dinnington, Rotherham
01.2025 - Current
  • Delivered exceptional emotional support to clients, enhancing mental health outcomes.
  • Managed challenging behaviours of clients, promoting a safer environment.
  • Developed comprehensive care plans tailored to individual needs.
  • Protected confidentiality of client information in compliance with Data Protection Act.
  • Conducted consistent risk assessments to minimise potential hazards.
  • Administered medication according to prescriptions, ensuring accuracy in dosage.
  • Escorted clients on external trips, facilitating access to necessary services.
  • Fostered dignity and respect in all client interactions, improving overall experience.
  • Facilitated community involvement for clients, contributing to increased social skills.
  • Administered medication as per prescriptions ensuring correct dosage at the right times.
  • Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.

Assistant manager

Choice Care Group
, Berkshire
04.2023 - 07.2024
  • Coordinated with management to resolve operational issues, enhancing overall efficiency.
  • Increased staff productivity through implementation of comprehensive training programmes.
  • Developed personalised care plans to improve residents' quality of life.
  • Maintained accurate records to track each resident's progress and wellbeing.
  • Managed staff rosters to optimise resource allocation effectively.
  • Resolved conflicts among staff members, fostering a harmonious working environment.
  • Promoted dignity and respect in client interactions, cultivating a positive atmosphere.
  • Collaborated with multidisciplinary teams to ensure holistic patient care.
  • Trained new staff members, improving their skills and confidence levels.
  • Developed relationships with local community groups to diversify activity options for residents.
  • Liaised with healthcare professionals, ensuring comprehensive care for clients.
  • Facilitated team meetings to promote open communication and teamwork.

Support worker

Astbury Manor
, Berkshire
12.2022 - 04.2023
  • Created a comforting environment by actively addressing client concerns.
  • Promoted physical activity through exercise assistance, enhancing clients' health.
  • Facilitated patient independence through guided tasks and activities.
  • Ensured safety measures were implemented to prevent falls or accidents.
  • Participated in team meetings, contributing to improved quality of care.
  • Supported daily living skills training, increasing client self-sufficiency.
  • Raised comfort levels with personal care duties, including bathing and dressing.
  • Provided emotional support and companionship to enhance patient wellbeing.

Healthcare Facilitator

Broadmoor Hospital
, Berkshire
05.2017 - 08.2022
  • Ensured timely delivery of meals and refreshments, promoting hydration for patients.
  • Monitored vital signs under registered nurse supervision, safeguarding patient well-being.
  • Provided emotional support and companionship to distressed residents and families.
  • Facilitated social activities, enhancing morale and overall patient wellbeing.
  • Assisted medical staff with routine clinical procedures, improving operational efficiency.
  • Practised infection control standards to uphold patient health and safety.
  • Collaborated with multidisciplinary team to deliver holistic care tailored to individual needs.
  • Documented patient observations accurately for reference by healthcare professionals.
  • Organised activities and exercises to promote physical and mental well-being.
  • Performed set tasks according to individual patient care plans as assessed and delegated by nurses to ensure provision of cohesive, tailored care.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.

Mobile retail Executive

We buy any car
Surrey
04.2016 - 04.2017
  • Facilitated efficient operation of branches while managing car acquisitions.
  • Served as primary contact for thousands of customers weekly.
  • Contacted prospects and prioritised daily schedule to secure appointments and meet targets.
  • Organised products in designated areas for improved accessibility.
  • Identified growth opportunities, resulting in business expansion.
  • Negotiated favourable contracts to maximise profit margins.
  • Implemented targeted marketing campaigns, leading to enhanced customer satisfaction.
  • Maintained smooth operations through careful management of office workflow and administrative processes.
  • Kept accurate company records, upholding compliance with regulations and company policies.
  • Spearheaded strategic planning initiatives to align organisational objectives with market dynamics, driving sustained business growth.

Design Consultant Bathrooms

Bathstore
Reading
03.2014 - 04.2016
  • Understand customers' needs and convert them into inspirational designs that meets and exceeds their aspirations and desires
  • Delivering memorable service and outstanding customer experience to deliver both personal targets and total Showroom targets
  • Supporting Showroom Advisers and other Team Members in taking leads through observational coaching and recognition
  • Finding inspirational solutions for customer's projects, providing industry leading service, from first meeting, right through to full aftercare service
  • Promoting all of services including finance and installation (where available) as well as ensuring remedial costs are minimised
  • Supporting Store Manager with delivery of effective communications to ensure showroom team are fully engaged and are kept up to date on all new products
  • Being aware of external sales environment carry out competitor visits using observations to support. company performance
  • Taking overall responsibility for standards on showroom, including implementation of promotions
  • Ensuring all customer journey data is on CRM system in line with company requirements and GDPR guidelines.

Education

Nursing Associate - Nursing

University of West London

Edexcel Functional Skills - Maths, English

Basingstoke College
02.2022 - 06.2022

Health, Social Care And Well-being - Nursing

Oxford Brookes University
Oxford
02.2024 -

Skills

  • Communication Skills
  • Interpersonal Skills
  • Interpersonal Communication
  • Leadership
  • Fast Learner
  • Independent Thinker
  • Strategic planning
  • Conflict Resolution
  • Facility management
  • Orienting and training

Custom

  • Painting
  • Poetry
  • Football
  • Reading books
  • Travelling
  • Learning languages

Affiliations

  • Sports
  • Reading
  • Holidays

References

References available upon request.

Timeline

Senior support worker

Voyage Care
01.2025 - Current

Health, Social Care And Well-being - Nursing

Oxford Brookes University
02.2024 -

Assistant manager

Choice Care Group
04.2023 - 07.2024

Support worker

Astbury Manor
12.2022 - 04.2023

Edexcel Functional Skills - Maths, English

Basingstoke College
02.2022 - 06.2022

Healthcare Facilitator

Broadmoor Hospital
05.2017 - 08.2022

Mobile retail Executive

We buy any car
04.2016 - 04.2017

Design Consultant Bathrooms

Bathstore
03.2014 - 04.2016

Nursing Associate - Nursing

University of West London
Edmond Mutero