Nicola McNally
Radcliffe, Manchester,Lancashire
Summary
I am a confident person with a healthy outlook on life. Within my professional life, I approach every role with passion and professionalism. I have recently qualified as a nurse, gaining an MSc in pre-reg nursing. I have been proactive in my academic studies and clinical placements. I have developed my academic, communication and leadership skills throughout the two years of the course. Therefore, applying outstanding rapport-building skills to connect with service users and the general public. I am a computer-literate and organised individual with an understanding of person-centred care. During 2017 and 2022, I took a career break to focus on and support my son, who has ADHD. Over the course of those five years, I felt I was at a point where I could return to my career, so I returned to University to achieve a BSc (Hons) in Health and Social Care, which gave me the confidence and competency to work alongside staff members with the knowledge I had attained. During my 15 years of experience in health care, I gained considerable clinical skills ranging from general day-to-day patient care, phlebotomy, and mental health and learning disability care. My passion is working within the healthcare sector. The rewards of seeing a patient improve because of my help and support give me the motivation I need in life. I am compassionate towards family members and patients in all circumstances, regardless of whether their needs are minor or severe. My experience in the mental health sector includes working with acute patients and older individuals, and my personal experience with my son. I have excellent communication skills and confidence, and I can connect with patients, make them feel comfortable, and provide the best individual support. Other skills I have gained during my time in education and working for the NHS, and the private sector include: time management and organisational skills, punctuality and attendance being of utmost importance to me. As someone with Autism, ADHD and an acquired brain injury, I have developed excellent self-awareness and effective organisational strategies. These experiences have strengthened my attention to detail, conscientious approach, resilience, and commitment to completing work safely and accurately. I have a full UK clean driving licence to comply with this position.
Overview
16
16
years of professional experience
Work History
Senior Support Worker
Outreach Community and Residential Services
Radcliffe, Manchester, Lancashire
2023.03 - 2024.06
- Delivered personalised care plans for individuals with diverse needs, promoting independence and dignity.
- Administered medication as prescribed, maintaining accurate records of administration and any side effects.
- Managed medication schedules for residents, meticulously recording doses and times to maintain health standards.
- Supported and assisted patients with taking required medication, safeguarding physical and mental wellbeing.
- Assisted with personal care tasks, such as bathing and dressing, ensuring respect and sensitivity to individual preferences.
- Conducted risk assessments in living environments to identify potential hazards and implemented safety measures.
- Managed challenging behaviour through de-escalation techniques and person-centred approaches.
- Conducted regular assessments to identify changing needs, adapting support plans to ensure optimal well-being.
- Monitored and reported changes in behaviour or health to appropriate professionals, facilitating timely interventions.
- Monitored and recorded patients' physical and mental health, providing timely updates to the care team.
- Developed strong rapport with service users, understanding their personal stories and preferences to provide tailored support.
- Promoted a positive, respectful, and inclusive environment, valuing diversity among residents and staff.
- Promoted safe, happy and relaxed environment, encouraging patients to feel comfortable.
- Provided friendly, compassionate and proactive approach throughout care delivery to promote positive experience.
- Advocated for residents' rights and interests, acting as a liaison between families and the care team.
- Assisted residents in participating in social events to improve their quality of life., sports and hobbies, employment and general household duties to enhance day-to-day life of patients.
- Delivered compassionate emotional support to enhance relationships with service users. and companionship, fostering positive relationships with service users and their families.
- Documented all care activities accurately, ensuring compliance with legal and organisational requirements.
- Monitored and recorded patients' physical and mental health, providing timely updates to the care team.
Volunteer Worker
Outreach
Manchester, Radcliffe
2022.09 - 2023.03
- Facilitate an enjoyable customer experience by providing friendly, attentive and proactive customer service.
- Demonstrate understanding of best practices and safety regulations involved in food preparation.
- Disinfect kitchen tools and supplies to maintain high health and safety standards.
- Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
- Maintained clean and organised workspaces by regularly removing waste and excess food items.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Cleaned dishes, glasses and cutlery after use, using manual washing techniques, polishing and dishwashers.
- Assisted in food preparation by efficiently making sandwiches and plating snacks to meet customer demand.
- Prepared customer orders, including coffees, teas, speciality drinks, and cold beverages.
- Supported cafe closing by counting cash, sweeping floors and cleaning tables.
- Maintained neat and organised food storage areas to increase team efficiency.
- Stored food in accordance with safety procedures, protecting it from spoilage and reducing waste.
- Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
- Ensured adequate stock levels of drinks, food and other supplies by conducting stock counts.
- Adapted tasks to meet changing service demands.
- Learned waiter duties to improve service flexibility to support changing team needs and maintain consistent service quality.
- Proactively proactively communicated daily specials and promotions to customers while taking orders.
- Checked product temperatures on delivery to minimise health and safety risks.
- Learned waiter duties to improve service flexibility to support changing team needs and maintain consistent service quality.
- Checked product temperatures on delivery to minimise health and safety risks.
Healthcare Support Worker
Pennine Acute NHS Trust
Manchester, Bury
2009.04 - 2017.06
- Registered with the Nursing Bank. Assisting qualified nursing staff with the general well-being and care of patients. Tending to patients' hygiene, toileting needs and other activities of daily living. Taking care of patients pre- and post-operative. Taking blood pressure and observing any physical abnormalities. Tending to wound sites, ensuring the ANTT procedure is always followed, and removing drain sites as per the consultant's instructions. Taking cannulas out. Checking the patient's blood sugar levels using a glucometer and testing urine samples for signs of infection. Ensuring documentation is accurate and up to date.
- Worked closely with other care professionals to ensure patients received a high-quality care service.
- Built strong, trusting relationships with patients by providing continuous support and delivering the best possible care.
- Provided emotional support to patients and families, offering reassurance and empathy during challenging times.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
Community Healthcare Support Worker
Greenmount Medical Centre
Manchester, Bury
2015.09 - 2017.02
- Conducted comprehensive health checks, ensuring thorough assessment of patient well-being.
- Built positive relationships with patients through empathetic communication and attentive clinical care.
- Maintained accurate documentation, supporting continuity of care and compliance with healthcare standards.
- Guaranteed that service users' confidentiality was maintained and respected.
- Performed ECGs to monitor and evaluate heart health.
- Blood pressure measurements
- NHS IT Systems (Containing patient data)
- Remained calm and effective under pressure to maintain high care standards against performance targets.
- Phlebotomy service
Healthcare Support Worker
BMI Highfield Hospital
Lancashire, Rochdale
2012.11 - 2014.02
- Assisted post-operative surgical patients with hygiene, toileting, nutritional needs, and activities of daily living. Monitored patients pre- and post-operatively, took blood pressure, and observed post-operative physical abnormalities. Tended to wound sites, followed ANTT procedures, removed drain sites and cannulas per consultant's instructions, checked blood sugar levels using glucometer, tested urine samples for infection signs, and scanned bladders when patients complained of urine retention post-surgery. Ensured accurate and up-to-date documentation, informing nursing staff of variances.
- Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
Phlebotomist
Pennine Acute NHS Trust
Manchester, Bury
2008.02 - 2010.05
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Collected blood samples to support diagnostic testing and patient care. from patients in outpatient department; facilitating timely service delivery to hospital wards. Labelled blood samples accurately and transported them to laboratory, ensuring compliance with safety protocols. Adhering to all health and safety policies and procedures and maintaining infection prevention by following the ANTT procedures. Delivered compassionate customer service to patients, ensuring comfort and reducing anxiety during venepuncture procedures.
- Labelled blood vials with patient information and necessary details for laboratory analysis. with clear and necessary information for accurate testing.
- Followed appropriate collection procedures for various sample types to maintain integrity. for different types of samples.
Education
Master of Science - MSc Pre Reg Nursing
University of Greater Manchester
Bolton, BOL2026-01
Bachelor of Science - Health and Social Care
University of Bolton
Bolton, BOL2022-01
Foundation Degree in Science - Health and Social Care
University of Bolton
Bolton, BOL2014-01
NVQ Level 2 - Access to Higher Education
Bury College
Bury, BUR2012-01
Skills
- Taking blood
- Ethical decision making
- Biological specimen management
- Measuring temperature and pulse
- Patient health checks
- Medical information analysis
- Medical terminology
- Hazardous waste disposal
- Phlebotomy procedures
- Patient assessments
- Patient washing and bathing
- Nursing best practices
- Interdepartmental collaboration
- NHS organisational standards
- Documentation
- Patient interaction
- Communication skills
- Confidentiality compliance
- Challenging behaviour management
- Emotional support
- Team collaboration
- Basic life support training
- Health and Safety Compliance
- Personal hygiene awareness
- Person-centred care
- Learning disability awareness training
- Protecting vulnerable adults training
- Understanding of safeguarding policies
- Staff supervision
- Medicine administration
- Medication planning and record-keeping
- Dignity maintenance
- Reliability
- Experience with disabled individuals
- Empathetic communication
- Sensitivity towards cultural diversity
- Building trust relationships
- Issue reporting procedures
- Dementia and Alzheimer care
- Health checks
- Dietary management and feeding
- Incontinence management
- Social skills development
- Practical decision making
- Patient advocacy
- Motivational leadership
- IT competency-microsoft office suite
- Autism specialisation
- Calming technique implementation
- Basic nursing care
- End-of-life care and planning
- Elderly mobility assistance
Custom
other,other,other
Timeline
Senior Support Worker
Outreach Community and Residential Services
2023.03 - 2024.06
Volunteer Worker
Outreach
2022.09 - 2023.03
Community Healthcare Support Worker
Greenmount Medical Centre
2015.09 - 2017.02
Healthcare Support Worker
BMI Highfield Hospital
2012.11 - 2014.02
Healthcare Support Worker
Pennine Acute NHS Trust
2009.04 - 2017.06
Phlebotomist
Pennine Acute NHS Trust
2008.02 - 2010.05
Master of Science - MSc Pre Reg Nursing
University of Greater Manchester
Bachelor of Science - Health and Social Care
University of Bolton
Foundation Degree in Science - Health and Social Care
University of Bolton
NVQ Level 2 - Access to Higher Education
Bury College