Teague Donoghue
Redcar,Redcar and Cleveland
Summary
Friendly and approachable graduate with experience in customer service and sales, works well both as a team and independently, extensive knowledge of vehicles, made up mostly of brands, models, specifications, engines, reliability, light maintenance. professional expertise in product knowledge and fitting with an eye for detail, establishing strong relationships with customers of which can be evidenced by customer reviews.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Solutions Sales Advisor (Fitter)
Halfords PLC
Middlesbrough, North Yorkshire
05.2022 - Current
- Simplified mechanical jargon to effectively communicate problems with vehicle owners.
- Wearing the correct PPE to protect from personal risk.
- Applied health and safety standards in hazardous environments.
- Trained to IMI Standards for the following; Dash Cam Installations, Child Seat Fitting, Roof Bar, Cycle Carrier and Roof Box Fitting.
- Performing assessments on customer vehicles to mitigate risks and leverage opportunities for our Autocentres, always with the customer in mind.
- On a daily basis, fit bulbs, batteries, blades, dog guards, fuses, installing Sat Navs, hardwired via Molex among others.
- Assist other colleagues less confident than myself in completing complex fits, due to my extended knowledge in light repairs.
- Give the best possible service to customers with complex queries regarding issues handled by other areas in the company, for example; Routine Maintenance, Complex Repairs and cost effective solutions to name a few.
- I am also Company trained to handle chemical spills.
Line Operative / Trainer
Amazon MME1
Darlington, County Durham
04.2021 - 04.2022
- Managed technical team performance by training, mentoring and motivating employees.
- Set up and performed test activities, assessing operatives ability and quickly rectifying errors.
- Planned and scheduled daily tasks, consistently meeting demands set by management teams.
- Trained co-workers and new staff, interpreting technical jargon for ease of comprehension.
- Promoted workplace health and safety
- Utilised control mechanisms and manual procedures to safely operate machines such as conveyors, lifts, computer systems and Product Retrieval systems (Robots)
- Worked closely with production leads to ensure effective, efficient distribution processes.
- Monitored assembly lines to remove faulty packages.
- Maintained clean workstation to comply with safety guidelines and protocols.
Delivery Driver
Several
Across North Yorkshire
11.2019 - 04.2021
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes
Sales Assistant
Superdrug
Guisborough, North Yorkshire
09.2018 - 11.2019
- Provided service with a smile, offering courteous, helpful advice to meet the customer needs.
- Accepted and processed cash, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Education
BSc Professional Policing - Policing
Teesside University
Middlesbrough 09.2020 - 04.2023
A-Levels - Law, Business and Spanish
Prior Pursglove College
Guisborough, Redcar and Cleveland 09.2018 - 03.2020
GCSEs -
Outwood Academy Redcar
Redcar 09.2013 - 07.2018
Skills
- Customer complaint management
- Customer service experience
- Vehicle inspections
- Battery testing
- Preventive maintenance
- Extensive vehicle knowledge (Lifelong Car Enthusiast)
- Vehicle makes and models
- Loss prevention
- Staff training
- Servicing
Languages
English
Native
Spanish
Advanced
Timeline
Solutions Sales Advisor (Fitter)
Halfords PLC
05.2022 - Current
Line Operative / Trainer
Amazon MME1
04.2021 - 04.2022
BSc Professional Policing - Policing
Teesside University
09.2020 - 04.2023
Delivery Driver
Several
11.2019 - 04.2021
Sales Assistant
Superdrug
09.2018 - 11.2019
A-Levels - Law, Business and Spanish
Prior Pursglove College
09.2018 - 03.2020
GCSEs -
Outwood Academy Redcar
09.2013 - 07.2018
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