- I coach a number of local youth teams in various sports
- I enjoy spending time with my family, talking walks and listening to podcasts
Martin McShane
Dungannon
Summary
Sales-driven professional with extensive experience in retail and hospitality sectors. Proven track record of successfully closing sales while enhancing customer experiences. Strong problem-solving skills focused on delivering effective solutions. Committed to fostering positive customer relationships and driving business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Advisor
Moy Furniture Centre
10.2019 - Current
- Drove sales through product advice aligned with customer needs and requirements.
- Resolved customer service concerns with customers and suppliers quickly, efficiently.
- Operated as key holder by opening and locking store each shift.
- Arranged product layouts on floor to showcase sofas, tables, bedroom furniture.
- Maintained detailed product and service knowledge to support accurate customer guidance.
Sales Manager
DFS
Belfast
04.2012 - 09.2019
- Managed sales floor operations and coordinated daily activities for fifteen assistants.
- Monitored company KPIs through coaching observations and timely feedback sessions.
- Trained all new members of staff with company procedures and product knowledge.
- Provided management coverage across other stores during operational gaps, supporting teams with improving a store from the bottom ten in the company to the top ten in the company over a 12-week period.
Sales Assistant
DFS
Belfast
05.2008 - 04.2012
- Asked customer questions to identify needs and clarify purchase options.
- Used product knowledge to maximise sales opportunities during customer interactions.
- Owned daily share of business reporting against store-level KPI targets.
- Achieved internal sign-off for sales ability, meeting stringent evaluation standards.
- Completed stock takes, maintaining showroom standards at required levels.
Skills
- Customer relationship management
- Sales forecasting
- Visual merchandising
- Inventory management
- Customer complaint management
- Extensive service knowledge
- Customer relations management
- Decision making
- Product knowledge
- Performance monitoring
Certification
- I am a NIAS trained Community First Responder, providing necessary assistance for people in need in the local community.
- In each of my roles i have taken on additional professional training for self improvement.
Interests
Timeline
Sales Advisor
Moy Furniture Centre
10.2019 - Current
Sales Manager
DFS
04.2012 - 09.2019
Sales Assistant
DFS
05.2008 - 04.2012