Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mieszko Zuchowski

Manchester ,Greater Manchester

Summary

Graduate from Sheffield Hallam University, with an Aerospace Engineering Degree BEng with a grade of 2:2. Throughout the years before and throughout my degree I also developed significant amount of Managements Skills, Sales Skills and Engineering Skills, which shaped me into a person full of Confidence, Charisma and exceptional communication skills. I enjoy meeting new people and experiencing new cultures which also shaped my way of thinking. During my teenage years I had a great opportunity to work in a Restaurant, where I worked for around 6-7 years of my life, and throughout these years I developed a high amount of my skills and confidence. After working 6-7 years at the restaurant, I decided to pursue something different, something more technical and practical where I can use my engineering and mathematical skills. This is where I started working with Element materials technology and was able to learn new skills such as Materials testing, expensive machine use and working in a busy environment with big companies such as Rolls Royce and Boeing. While being a student I also worked as a Sales Advisor for the 2nd Biggest Telecommunications Company Vodafone, I worked with this company for 2 years, and this opened my eyes to the Sales world and allowed me to understand how Sales work. This was great because with all the skills I had with Management, Communications skills I was able to use these skills in the Sales field.

Overview

9
9
years of professional experience
11
11
years of post-secondary education

Work history

Sales Advisor

Vodafone UK
Sheffield, South Yorkshire
10.2021 - 09.2023
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Sales Skills
  • Management of monthly and daily targets. Monthly targets averaging a total of £5000-£10,000.
  • Following FCA regulations
  • Understand Sales techniques and how current market operates
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Problem solving
  • Persuading and Negotiating Skills with successful objective handling (Closing Sales)
  • Excellent Verbal Communication skills
  • Average of 90% mystery shop in total of 2 years work
  • Team training skills

Assistant Manager Role

Cardamom Lounge
Barnsley , South Yorkshire
11.2014 - 09.2020
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Trained staff on best practices to achieve optimal productivity.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Built customer relationships with consultative sales approach.
  • Excellent Customer Service
  • Excellent Communication Skills
  • Management/Responsibility skills, such as taking care of a restaurant fitting around 50/60 people.
  • Maintaining the timing of food delivery in house and out of the house.
  • Managing a team of 8-12 staff
  • Assisting customers through calls and managing bookings
  • Worked full time during 2014-2018
  • Worked part time during 2018-2020
  • Enforced company policies and guidelines for all employees.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

Lab Technician

Element Materials Technology
Sheffield , South Yorkshire
09.2018 - 08.2019
  • Operated a variety of preparation and analytical equipment such as Tensile machine UTM, Rockwell Hardness machines, and Charpy impact Izod testing machines to meet quality assurance Rolls Royce and Boeing requirements and standards.
  • Monitored the condition and performance of test equipment to ensure excellent working order and identify reactive and preventative maintenance needs.
  • Verified equipment and processes remained compliant with safety regulations.
  • Established safety standards and procedures for mining operations.
  • Reported valid results in line with company standards.
  • Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
  • Cleaned and tested equipment to support stable lab processes.
  • Knowledge with metal testing, such as Aluminium, Stainless Steel, Nickel alloys and Titanium.
  • Excellent knowledge of BS (British Standards)
  • Excellent knowledge of BS EN (British Adoption European Standards)
  • Excellent knowledge of American Standards such as ASTM, IEEE and SAE.
  • Developed excellent team working skills, daily targets to achieve and present to the customer.
  • Ability of using metallurgy machines, using equipment to measure specimens.
  • Like mentioned, excellent knowledge of Tensile testing, hardness testing, Vickers and Rockwell testing, Izod Testing, Bolt and Nut proof testing and Heat Treatments.
  • Set up and calibrated laboratory instruments with high level of precision.

Electrician

Paul Lodge Electrics
Barnsley, South Yorkshire
01.2017 - 05.2017
  • Maintained clean, safe working environments, minimising risk to staff and visitors.
  • Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
  • Complied with BS 7671 standards to complete electrical installations.
  • Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
  • Performed planned preventative maintenance to minimise downtime.
  • Operated electrical measuring devices appropriately, including analysers, amp metres and voltmeters.
  • Performed complex electrical installations and fit-outs, employing strict attention to detail to reduce errors.
  • Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
  • Understand technical plans
  • NVQ Level 2
  • Knowledge of building and construction regulations.
  • Health and Safety in Electrical environment.
  • Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
  • Maintained and tested fire alarm systems, ensuring faultless electrical function.
  • Protected against fire hazards by identifying and mitigating potential risk.

Education

Bachelor of Science - Aerospace Engineering

Sheffield Hallam University
Sheffield
10.2019 - 07.2023

NVQ Level 2 - Electrical Installation

Barnsley College
Barnsley
09.2015 - 07.2017

A-Levels - Engineering

Barnsley College
Barnsley
09.2017 - 07.2018

GCSEs -

Holy Trinity High School
South Yorkshire
09.2011 - 08.2016

Skills

  • Customer complaint management
  • Sales calls
  • Cash handling
  • Customer service
  • Returns and refunds
  • Product training
  • Stock replenishment
  • Customer service experience
  • Active selling
  • Promotional expertise
  • Contract sales
  • Client management
  • Business development
  • Market trends understanding
  • Confidence skills
  • Capable of working in a stressful environment
  • Communication Skills
  • Excellent knowledge with Excel, Microsoft office
  • Solid works, CAD and CFD software skills
  • Complex negotiations
  • Retail marketing
  • Sales goal attainment
  • Oppo Representative through working at Vodafone
  • Incorporated Engineer (IEng) (BEng)
  • 90% mystery shop average over 2 years of working with Vodafone
  • Strong leader
  • High-value project management
  • 2D and 3D modelling
  • Testing
  • Installation
  • Detail drawings
  • Stress analysis training
  • Aircraft modification
  • Project delivery
  • Systems Engineering
  • Simulation and modelling
  • Project budgeting
  • Revenue growth
  • Pricing plans
  • Customer retention tactics

Languages

English
Fluent
Polish
Proficient (C2)
French
Elementary (A2)

Timeline

Sales Advisor

Vodafone UK
10.2021 - 09.2023

Bachelor of Science - Aerospace Engineering

Sheffield Hallam University
10.2019 - 07.2023

Lab Technician

Element Materials Technology
09.2018 - 08.2019

A-Levels - Engineering

Barnsley College
09.2017 - 07.2018

Electrician

Paul Lodge Electrics
01.2017 - 05.2017

NVQ Level 2 - Electrical Installation

Barnsley College
09.2015 - 07.2017

Assistant Manager Role

Cardamom Lounge
11.2014 - 09.2020

GCSEs -

Holy Trinity High School
09.2011 - 08.2016
Mieszko Zuchowski