Summary
Overview
Work history
Education
Skills
Timeline
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Amy Younis

Trelewis, Treharris

Summary

I am a hardworking and reliable person who has gained a wealth of experience working in both travel and foreign exchange at all levels of the retail store. I am a friendly and approachable person that gets on well with other people. I am able to work effectively as part of a team or independently . Enthusiastic Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

27
27
years of professional experience

Work history

Sales Advisor

Travelex
Ystrad Mynach, Caerphilly County Borough
01.2023 - Current
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.

Sales Advisor

Bridgend
04.2019 - 03.2020
  • I joined No1 Currency in April 2019 on a part time basis
  • My main duties included buying and selling foreign currency in a retail environment, Western Union international money transfers, accurate cash management and reconciliation and completing all daily admin tasks
  • I was also responsible for the store's upselling performance
  • My role was to motivate and coach the team on upselling techniques to maximise the profit of each transaction
  • I monitored this using Excel spreadsheets and I also set the Upsell targets for the store
  • I also contributed to marketing & business development activities to build brand awareness at a local level and I organised in-store events
  • Year on year we saw a significant increase in business exceeding all KPI's
  • In March 2020 the company made the decision to close the store at the end of its lease, this was due to the uncertainty of the RFX market caused by Covid-19.

Store Manager

Blue Skies Travel
09.2006 - 03.2013
  • Managed a team of Travel Consultants
  • Learning & Development
  • Accounts Reconciliation
  • Resolving customer complaints in a timely manner
  • Recruitment / HR
  • Rota's and Holidays
  • Marketing & Business Development
  • Meeting and Exceeding KPI's
  • Acted as liaison between staff and management to maintain two-way communications that improved store performance.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Challenged and inspired team members to achieve business results.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.

Business Travel Consultant

10.2004 - 09.2005
  • Uniglobe Business Travel
  • Learning & Development
  • Resolving customer complaints in a timely manner
  • Rota's and Holidays
  • Marketing & Business Development
  • Meeting and Exceeding KPI's

Travel Advisor

American Express
10.2003 - 10.2004
  • Travel
  • Learning & Development
  • Resolving customer complaints in a timely manner
  • Rota's and Holidays
  • Marketing & Business Development
  • Meeting and Exceeding KPI's

Apprentice

Thomas Cook
04.1996 - 10.2003
  • Thomas Cook
  • Attended necessary training and completed assessments.
  • Engaged in team discussions, meetings and training.
  • Supported daily operations to improve outcomes.
  • Actioned feedback and constructive criticism, demonstrating improvement and commitment to learning.
  • Completed related coursework on time and to high standard.
  • Finished on-the-job training within set deadlines.
  • Adjusted quickly to new environments, working confidently with minimal supervision.
  • Defused high-tension situations with tactful communication and emotionally intelligent conflict resolution.
  • Communicated professionally across all enterprise levels to build strong rapport.
  • Monitored KPIs to meet established objectives.
  • Reviewed written instructions, SOPs and training manuals to learn job-specific processes.

Education

Diploma - Art and Design

Swansea Institute of Higher Education
Swansea

GCSEs - English Lang, English Lit, Maths, Geography, Art, Sociology, Double Science

Whitchurch High School
Cardiff

Skills

  • Learning and Development
  • Resolving Customer complaints in a timely professional manor
  • Rotas and holidays
  • Marketing and Business Development
  • Book Keeping
  • Training New Staff
  • Customer complaint management
  • Stock replenishment
  • Upselling techniques
  • Active selling
  • Returns and refunds
  • Visual merchandising
  • Cash handling
  • Customer service
  • Dispute resolution
  • Customer service experience
  • Product training
  • Client management

Timeline

Sales Advisor

Travelex
01.2023 - Current

Sales Advisor

04.2019 - 03.2020

Store Manager

Blue Skies Travel
09.2006 - 03.2013

Business Travel Consultant

10.2004 - 09.2005

Travel Advisor

American Express
10.2003 - 10.2004

Apprentice

Thomas Cook
04.1996 - 10.2003

Diploma - Art and Design

Swansea Institute of Higher Education

GCSEs - English Lang, English Lit, Maths, Geography, Art, Sociology, Double Science

Whitchurch High School

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