Suzanne Hadfield
Bolton,Greater Manchester
Summary
Accomplished professional with extensive expertise in adult social care, specialising in safeguarding procedures and service user assessment. Demonstrates strong leadership skills through effective staff management and supervision, ensuring compliance with CQC regulations. Committed to delivering person-centred care with empathy and compassion, while maintaining resilience under pressure. Proven track record in supported living management and visible leadership, aiming to enhance service quality and promote a culture of continuous improvement.
Focused Registered Manager with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple services at once. Dedicated to improving the lives and experiences of the people we support.
Overview
12
12
years of post-secondary education
29
29
years of professional experience
Work history
Registered Manager
Bolton Cares
Bolton, Greater Manchester
2024.10 - Current
- Recruit qualified staff for optimal team performance.
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Fostered a positive working environment through effective conflict resolution strategies.
- Bolstered patient satisfaction by addressing concerns promptly and effectively.
- Upheld high standard of patient confidentiality at all times.
- Improved operational efficiency with effective resource allocation.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Investigated complaints thoroughly, resulting in improved customer relations.
- Collaborated with multidisciplinary teams, resulting in coordinated care provision.
- Coordinated with external agencies for comprehensive client support services.
- Conducted risk assessments to uphold safety standards.
- Ensured compliance with regulatory standards to maintain registration status.
- Developed care plans for optimised patient outcomes.
- Led team meetings, fostering open communication and collaboration.
- Maintained detailed records to ensure accurate documentation of care provided.
- Managed budgets to maintain financial viability of the facility.
- Line managed [Number] staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Created a tidy environment to enhance the overall quality of care. to promote cleanliness, hygiene and quality standards.
- Oversaw budget, managed expenditures and practised cost-effective measures.
- Attended regular training to develop expertise in people management and care service provider regulations.
- Effectively managed operations to care for [Number]+ service users and coordinate [Number]+ staff members.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Achieved NVQ Level 5 in Leadership and Management to build strategic planning and team coaching skills.
- Established clear budgets and cost controls strategies to meet objectives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Represented organisations at seminars, conferences and business events.
Designated Manager
Bolton Cares
Bolton, Greater Manchester
2022.02 - 2024.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Service manager
Bolton Cares
Bolton, Greater Manchester
2016.04 - 2022.02
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Improved response times, resulting in higher client satisfaction rates.
- Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
- Led team meetings to set performance goals and review progress regularly.
- Fostered strong relationships with clients through excellent customer service skills.
- Streamlined service operations by enhancing team collaboration and communication.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Delegated tasks effectively to maximise team potential and productivity.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Developed and updated internal guidelines.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
Senior support worker
Bolton Council
Bolton, Greater Manchester
2013.01 - 2016.04
- Negotiated solutions to conflicts between service users, maintaining harmony within facility.
- Provided exceptional emotional support to clients, leading to improved mental health.
- Collaborated closely with families of clients for provision of personalised care plans.
- Led team meetings aimed at improving service delivery across organisation.
- Implemented safeguarding procedures diligently, fostering a secure environment.
- Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Participated in regular training sessions keeping knowledge and skills current.
- Facilitated community involvement for clients, contributing to increased social skills.
- Developed comprehensive care plans for enhanced client wellbeing.
- Conducted risk assessments consistently, minimising potential hazards.
- Escorted clients on external trips or appointments ensuring they received required services.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Protected confidentiality of client information according to Data Protection Act regulations.
- Managed challenging behaviours of clients, resulting in a safer environment.
- Coordinated effectively with medical professionals for superior patient care.
- Maintained accurate records of client progress to ensure continuity of care.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Adopted person-centred approach in all aspects of care-giving.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Assisted patients with daily personal, hygiene and incontinence care.
- Helped patients to take medication as prescribed by medical professionals.
- Created balanced meal options to enhance clients' health and wellbeing. to uplift clients and meet dietary requirements.
- Reported on patients' health and mobility progress, maintaining excellent continuity of care.
- Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
- Promoted community engagement and sense of belonging.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Established and maintained working relationships with clients based on trust and non-judgement.
Residential social worker
Bolton Council
Bolton, Greater Manchester
2002.04 - 2013.04
- Enhanced residents' quality of life by facilitating engaging social activities.
- Assessed individual needs developing personalised care objectives.
- Developed effective strategies for managing challenging behaviour amongst residents.
- Managed conflicts effectively, promoting harmony within the residential setting.
- Carried out household chores maintaining a clean and inviting environment.
- Ensured safe environment by adhering strictly to health and safety guidelines.
- Maintained detailed records for accurate reporting and assessments.
- Coordinated with healthcare professionals for customised resident care plans.
- Assisted in daily living tasks for smoother residential operations.
- Improved communication with family members through regular updates and meetings.
- Organised recreational outings contributing to improved mood amongst residents.
- Upheld highest standards of privacy and confidentiality, earning trust of residents.
- Collaborated with multi-disciplinary team to create individual care plans.
- Advocated on behalf of residents, promoting their rights and interests.
- Maintained open lines of communication fostering strong relationships between staff and residents.
- Provided emotional support to residents, ensuring their mental well-being.
- Conducted risk assessments, enhancing overall safety within the residence.
- Prepared nutritious meals catering to diverse dietary needs.
- Empowered service users to develop self-esteem and essential life skills including [Skill] and [Skill] through [Action].
- Responded calmly to manage crises and emergency situations.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Established and maintained professional relationships to offer objective guidance and support.
- Advocated on behalf of service users to protect their best interests.
- Adhered to safeguarding principles to protect service users from risk.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Worked with community organisations to create access to resources and assistance to meet client varying needs.
- Promoted client well-being through effective case management, counselling and advocacy.
- Exercised professional judgement to implement interventions and make tough decisions.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Reported on case progress, updates and interventions in alignment with regulatory standards.
- Built positive, productive client relationships for enhanced social support.
- Attended regular training and supervision workshops for improved service user support.
- Maintained confidential case documentation in line with data protection regulations.
- Monitored service user progress, escalating concerns for swift resolution.
- Directed service users to community resources and local charities.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Responded proactively to changing circumstances for optimised service user care.
Care Assistant
Bolton Council
Bolton, Greater Manchester
1998.02 - 2002.04
- Collaborated with healthcare team for effective patient care delivery.
- Monitored vital signs of patients for early detection of health complications.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Encouraged independence among patients whilst assisting them with tasks.
- Delivered excellent customer service by addressing concerns of patients' families.
- Provided emotional support to patients, improving their mental wellbeing.
- Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Assisted in daily living activities for enhanced patient comfort.
- Administered medication to patients, ensuring proper health management.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Monitored client health conditions and reported immediate issues to manager.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Adapted to service users' needs and requests to maintain personalised care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Accompanied clients to important appointments.
- Involved clients in decision-making to promote independence.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Planned client meal plans, shopped for ingredients and cooked meals.
- Answered questions from clients, family members, and other carers.
Education
Bachelor of Science - Education Studies & IT
Liverpool Hope University
Liverpool 2001.09 - 2007.07
BTEC - Social Care
Bolton College
Bolton 1994.09 - 1996.06
GCSEs -
Withins School
Bolton 1989.09 - 1994.07
NVQ Level 5 - Leadership for health & Social Care
Bury College
BuryNVQ Level 3 - Social Care
AskUs
BoltonSafeguarding Level 3 Adults & Children
Virtual College
Safeguarding - Safeguarding support Officer
ELA Training
2026.04 -
Skills
- Safeguarding adults process
- Service user assessment
- Adult social care understanding
- Social care
- Staff management
- CQC regulations
- Staff supervision
- Supported living management
- Visible leadership
- Person-centred care
- Empathy and compassion
- Safeguarding procedures
- Resilience under pressure
- Leadership skills
- Team Leadership
Timeline
Safeguarding - Safeguarding support Officer
ELA Training
2026.04 -
Registered Manager
Bolton Cares
2024.10 - Current
Designated Manager
Bolton Cares
2022.02 - 2024.10
Service manager
Bolton Cares
2016.04 - 2022.02
Senior support worker
Bolton Council
2013.01 - 2016.04
Residential social worker
Bolton Council
2002.04 - 2013.04
Bachelor of Science - Education Studies & IT
Liverpool Hope University
2001.09 - 2007.07
Care Assistant
Bolton Council
1998.02 - 2002.04
BTEC - Social Care
Bolton College
1994.09 - 1996.06
GCSEs -
Withins School
1989.09 - 1994.07
NVQ Level 5 - Leadership for health & Social Care
Bury College
NVQ Level 3 - Social Care
AskUs
Safeguarding Level 3 Adults & Children
Virtual College