Moses Ngwarati
Burnley,United Kingdom
Summary
A dedicated professional with extensive expertise in adult social care, specialising in HR policies implementation and multidisciplinary coordination. Demonstrates a strong understanding of CQC inspections, safeguarding adults processes, and the Health and Social Care Act 2008. Proven leadership aptitude in staff management and training development, complemented by a commitment to ethical guidance and person-centred care. Adept at risk evaluation, infection control measures, and compliance understanding, ensuring adherence to care quality standards. Career goals include advancing care management practices while fostering professional networking opportunities within the healthcare sector.
Overview
39
39
years of professional experience
9
9
years of post-secondary education
Work history
Registered manager
Devine Ultra Care Ltd
Truro, Cornwall
12.2025 - Current
- Maintained detailed records to ensure accurate documentation of care provided.
- Implemented quality control protocols for improved service delivery.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Streamlined administrative processes, improving overall productivity.
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Bolstered patient satisfaction by addressing concerns promptly and effectively.
- Fostered a positive working environment through effective conflict resolution strategies.
- Recruit qualified staff for optimal team performance.
- Improved operational efficiency with effective resource allocation.
- Developed care plans for optimised patient outcomes.
- Conducted risk assessments to uphold safety standards.
- Enhanced staff performance by conducting regular training sessions.
- Registered with Care Quality Commission (CQC) for 2 years.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Implemented strategic decisions for future and growth of care services.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Registered manager
Devine Ultra Care Ltd
Burnley, Lancashire
12.2023 - 12.2025
- Maintained detailed records to ensure accurate documentation of care provided.
- Implemented quality control protocols for improved service delivery.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Streamlined administrative processes, improving overall productivity.
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Bolstered patient satisfaction by addressing concerns promptly and effectively.
- Fostered a positive working environment through effective conflict resolution strategies.
- Recruit qualified staff for optimal team performance.
- Improved operational efficiency with effective resource allocation.
- Developed care plans for optimised patient outcomes.
- Conducted risk assessments to uphold safety standards.
- Enhanced staff performance by conducting regular training sessions.
- Registered with Care Quality Commission (CQC) for 2 years.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Implemented strategic decisions for future and growth of care services.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Mental Health Nurse
Thistle Manor Residential Home
10.2021 - 08.2024
- -Maintaining high standard of care to residents with mental health illness.
- -Working with families to achieve the best outcomes in resident’s care
- -Medication administration in line with national and organisation policies and procedures.
- -Ensuring that all care plans, risk assessments, CPA reports and individual resident progress reports are completed timeously.
- -Attending and participating in ward round with other members of the MDT and families
- -Taking charge and coordinating smooth running of the units in the absence of the management
- -Supervision and mentoring of support staff.
- -Being an advocate for the residents
- -Key working to some of the patients.
- -Assessing new referrals
- -Admission of new residents and discharging.
- -Liaison with members of the MDT in planning treatment and overall resident care.
- -Raising safeguarding issues pertaining residents to the relevant Local authorities and CQC.
- -Mentoring student nurses
- -Appraisal of support staff.
Senior Mental health nurse
Elysium healthcare -Three valleys hospital
10.2016 - 10.2021
- -Managing the assessment, evaluation, and implementation of individual patient care.
- -Ensuring a high standard of care for all patients by upholding the organisation ethos.
- -Ensuring that all documentation for patients such as care plans, risk assessments, CPA reports and monthly progress reports are completed on time for the clinical team.
- -Assessment of new patients and referrals.
- -Managing the ward in the absence of the Manager or the Charge nurse.
- -Working as the bronze nurse for the whole hospital and supporting the community houses in the absences of the managers and during out of hours.
- -Dealing with health and safety issues and all emergency incidents in absence of the manager.
- -Ensuring effective communication of any concerns pertaining to patient care within the team.
- -Being an advocate for the patients
- -Key working to some of the patients.
- -Raising safeguarding issues pertaining to patients to the relevant Local authorities and CQC.
- -Medication administration and noting effects and side effects.
- -Supervision and mentoring of support staff.
- -Mentoring student nurses
- -Appraisal of support staff.
- -Supporting management in selection and interview of new junior staff.
Not working
08.2016 - 09.2016
- I was relocating from London to Burnley in Lancashire.
- I was also looking for a new job near my new home in Lancashire
Registered Mental Health Nurse
South West London and St. Georges Mental health trust - Lavender Ward
01.2015 - 07.2016
- -Assessment, Planning, implementing and evaluating care for patients.
- -Administering prescribed medications, noting the side effects and effects.
- -Working with the MDT in the admission, treatment and discharge of patients.
- -Receiving section papers for patients admitted under section of MHA.
- -Preparation of nursing reports and attending CPA and Tribunal hearings.
- -Admission and discharging of patients from the ward.
- -Working in collaboration with patients in formulating and reviewing care plans.
- -Risk assessments and risk management
- -Being an advocate for the patients
- -Being a key nurse to allocated patients.
- -Taking charge and coordinating of shifts
- -Maintaining health safety of the wards.
- -Medication Audits
- -Care Planning Audits
- -Supervision of health care assistants.
At home and not working
10.2014 - 01.2015
- I had just completed my Degree and I was looking for a nursing Job.
Kings College London
09.2011 - 10.2014
- Studying BSc (Hons) Mental Health Nursing at the university.
Service coordinator/Deputy manager
Eastway Care Ltd
05.2005 - 08.2011
- -Working as part of the management team to ensure high standard of person-centred service for adults with special needs.
- -Coordination and assessment of new referrals
- -Formulating service user care plans and risk assessments.
- -Dealing with complaints the absence of the manager.
- -Managing the service in the absence of the Project manager
- -Induction of new staff
- -Recruitment and selection of new staff.
- -Supervisions, coaching and mentoring of junior staff.
- -Sourcing external training for staff
- -Ensuring all staff mandatory training is up to date.
- -Managing Petty cash system.
- -Coordinating the transport system for the service.
- Attending service user review meeting.
- Liaising with outside agencies and families on issues pertaining to service user and development of the service.
Home Carer
Best care Employment agency
12.2003 - 04.2005
- -Supporting with learning disabilities and the elderly in their homes.
- -Supporting clients with personal care.
- -Supporting clients with feeding.
- -Collecting prescriptions for clients from pharmacies
- -Administering medications
- -Supporting with shopping
Support Worker
National Society for Epilepsy
06.2002 - 11.2003
- Supporting service users with epilepsy, special and physical needs in the supported living projects.
- -Empowering service users through advocacy and personal assistance where necessary.
- -Liaising with Gps, social workers and families.
- -Supporting service users during transitions.
- -Care planning.
- -Monitoring and recording of seizures.
- -Medication administration.
- -Attending service user medical and social reviews.
- -Key working.
Care assistant
Best care Employment agency
11.2000 - 05.2002
- -Supporting with clients with learning and physical disabilities in care homes.
- -Supporting clients with personal care.
- -Supporting clients with feeding.
- -Doing Laundry
- -Taking clients for outings and activities
- -Recording of fluid and dietary intakes
- -Ensuring client’s safety at all times.
Shipping/stores controller
Burco Zimbabwe (Pvt) Ltd
04.1995 - 10.2000
- Stock management
- Imports and Exports documentation.
- Customs clearing.
- International procurement
- Shipping and freight forwarding
- Local procurement
- Supervision of monthly and year end stocktaking
- Stock evaluation
- Foreign payments
- Letters of credit
- Management of junior staff
- Supervisions and yearly appraisal of junior staff
Shipping officer
Duly’s Holdings Zimbabwe
12.1991 - 03.1995
- -Freight forwarding and shipping
- -Customs clearing of imports and exports
- -Foreign payments
- -Letters of credit
- -Import licence application
- -Managing a bonded warehouse
- -Costing
Administrative clerk
BONAR INDUSTRIES Zimbabwe
08.1986 - 11.1991
- -Stores management
- -Import and exports Documentation
- -Customs clearances
- -Stock evaluations
- -Wages and salaries
- -Liaising with freight forwarders
Education
BSc (Hons) - Mental health Nursing
Kings College London
01.2011 - 01.2014
NVQ Level 2 - Team Leading
Waltham Forest College
01.2009 - 01.2010
NVQ Level 4 - Leadership and Management of Care Services {LMCS}
ACA Institute
01.2008 - 01.2009
Advanced Bookkeeping and Accounts - undefined
Business administration college (Harare)
01.1985 - 01.1986
GCE “O” Levels - undefined
Harare High School Zimbabwe
01.1981 - 01.1984
Skills
- HR policies implementation
- Understanding of cqc inspections
- Service user assessment
- Adult social care understanding
- Ethical guidance
- Care standards act knowledge
- Risk evaluation
- Policies and procedures development
- Infection control measures
- Dementia care expertise
- Multidisciplinary coordination
- Leadership aptitude
- Care quality standards
- Safeguarding adults process
- Budgeting control
- Medication Administration
- Care management
- Training and Development
- Financial management
- Staff management
- People Management
- Incident reporting
- Empathy and compassion
- Professional networking
- Staff supervision
- Health and safety legislation
- Crisis Intervention
- Performance evaluation
- Recruitment and hiring
- Person-centred care
- Telephone etiquette
- Compliance understanding
- Health and Social Care Act 2008
- Data protection regulations
- Nursing
- Absence management
- Patient advocacy
- Disciplinary procedures and appraisals
- Vulnerable Adult Safeguarding
- Person-centred planning
- Diversity awareness
- Monthly management reporting
- Patient confidentiality
- Communication proficiency
- Time efficiency
- Initiative taking
- Customer Service
- Leadership skills
Affiliations
- Going to church
Timeline
Registered manager
Devine Ultra Care Ltd
12.2025 - Current
Registered manager
Devine Ultra Care Ltd
12.2023 - 12.2025
Mental Health Nurse
Thistle Manor Residential Home
10.2021 - 08.2024
Senior Mental health nurse
Elysium healthcare -Three valleys hospital
10.2016 - 10.2021
Not working
08.2016 - 09.2016
Registered Mental Health Nurse
South West London and St. Georges Mental health trust - Lavender Ward
01.2015 - 07.2016
At home and not working
10.2014 - 01.2015
Kings College London
09.2011 - 10.2014
BSc (Hons) - Mental health Nursing
Kings College London
01.2011 - 01.2014
NVQ Level 2 - Team Leading
Waltham Forest College
01.2009 - 01.2010
NVQ Level 4 - Leadership and Management of Care Services {LMCS}
ACA Institute
01.2008 - 01.2009
Service coordinator/Deputy manager
Eastway Care Ltd
05.2005 - 08.2011
Home Carer
Best care Employment agency
12.2003 - 04.2005
Support Worker
National Society for Epilepsy
06.2002 - 11.2003
Care assistant
Best care Employment agency
11.2000 - 05.2002
Shipping/stores controller
Burco Zimbabwe (Pvt) Ltd
04.1995 - 10.2000
Shipping officer
Duly’s Holdings Zimbabwe
12.1991 - 03.1995
Administrative clerk
BONAR INDUSTRIES Zimbabwe
08.1986 - 11.1991
Advanced Bookkeeping and Accounts - undefined
Business administration college (Harare)
01.1985 - 01.1986
GCE “O” Levels - undefined
Harare High School Zimbabwe
01.1981 - 01.1984