SUSANT ARYAL
ILFORD,City of London
Summary
Accomplished hospitality professional with extensive expertise in host and hostess roles, proficient in epos systems and beverage serving. Demonstrates a strong understanding of special diets and up-selling practices, ensuring exceptional customer service. Committed to maintaining high standards of professionalism and etiquette, with a focus on hospitality management.
Organised and dependable Credit Relationship Manager with 8 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work history
Front of house team member
COURTYARD WINE CELLERS
LONDON, City of London
2025.03 - Current
- Adapted swiftly to changing situations for uninterrupted service quality.
- Promoted special offers or events to increase awareness among customers.
- Established rapport with regular diners, fostering a loyal client base.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
Credit relationship manager
SIDDHARTHA BANK LIMITED
JANAKPURDHAM, NEPAL
2016.11 - 2024.07
- Assisted in identifying new business opportunities for increased revenue generation.
- Utilised advanced Excel skills to analyse large data sets efficiently.
- Completed VAT returns with thorough transaction reviews.
- Negotiated favourable credit terms to enhance business profitability.
- Improved customer relationships by conducting regular client meetings.
- Boosted client satisfaction with efficient handling of credit queries.
Education
Masters in Project Management - Project Management
University of Sunderland
London 01/2025 - 02/2026
Masters in Business Studies - Finance
Tribhuvan University
Nepal 06/2016 - 06/2020
Skills
- Host and Hostess experience
- Proficiency in epos systems
- Beverage serving expertise
- Hospitality management
- Corporate governance principles
- Credit policies adherence
- Credit risk understanding
- Anti-Money laundering rules
- Credit analysis proficiency
- CRM system use
- Loan structuring
- Credit risk analysis
- Customer Service
Timeline
Front of house team member
COURTYARD WINE CELLERS
2025.03 - Current
Credit relationship manager
SIDDHARTHA BANK LIMITED
2016.11 - 2024.07
Masters in Project Management - Project Management
University of Sunderland
01/2025 - 02/2026
Masters in Business Studies - Finance
Tribhuvan University
06/2016 - 06/2020