Takara Tomlinson - Warren
London
Summary
Dedicated professional with extensive experience in customer service and hospitality, adept at managing health and safety regulations and maintaining high hospitality standards. Proficient in Microsoft Office, telephone etiquette, and multitasking, ensuring efficient operations and clear communication. Demonstrates patience and tolerance in challenging situations, with a strong background in billing processes. Committed to enhancing guest experiences while pursuing opportunities for career advancement within the customer service industry.
Overview
1
1
year of professional experience
Work history
Front of house team member
Wagamama
London
04.2022 - 05.2023
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Checked guest satisfaction regularly, addressing all and any issues promptly.
- Served high volumes of guests during New Years Eve, assisting in evenings special event preparations.
- Coordinated seating arrangements for efficient restaurant management.
- Maintained cleanliness and organisation of dining area to enhance customer experience.
- Supported team members during busy service periods to ensure smooth operations.
- Assisted customers with inquiries and provided knowledgeable recommendations on menu items.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Hospitality team member
German Doner Kebab
London
11.2021 - 01.2022
- Assisted customers by providing timely and accurate information regarding services and amenities offered.
- Welcomed guests upon arrival and ensured a pleasant dining experience.
- Maintained cleanliness and organisation of public areas ensuring a welcoming environment for all guests.
- Collaborated with kitchen staff to ensure prompt delivery of food and beverage orders to customers.
- Ensured stock availability by liaising with kitchen staff regularly.
- Took orders accurately reducing errors in meal preparation.
- Handled customer inquiries and resolved issues efficiently to enhance overall guest satisfaction.
- Coordinated with team members, ensuring seamless front of house operations.
Education
A-Levels - Politics & Double B-tech Business
Thomas Tallis School
London 09/2021 - 07/2023
GCSEs - English Lang, Religious Studies, Photography, Mathematics, Business, Geography, English Lit
Thomas Tallis School
London 09/2016 - 07/2021
Skills
- Customer service experience
- Health and Safety regulations
- Microsoft Office
- Telephone etiquette
- Multitasking
- Host and Hostess experience
- Patience and tolerance
- Clear communication
- Billing experience
- Hospitality standards
Timeline
Front of house team member
Wagamama
04.2022 - 05.2023
Hospitality team member
German Doner Kebab
11.2021 - 01.2022
A-Levels - Politics & Double B-tech Business
Thomas Tallis School
09/2021 - 07/2023
GCSEs - English Lang, Religious Studies, Photography, Mathematics, Business, Geography, English Lit
Thomas Tallis School
09/2016 - 07/2021
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