Susan Mcvey
Glasgow
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
35
35
years of professional experience
Work history
Assistant manager
Boulevard fish bar
Glasgow
12.2018 - 08.2025
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Assisted in recruitment process to build an effective workforce.
Counter assistant
Aldwych cafe
Glasgow
08.2011 - 12.2018
- Processed card payments for increased transaction efficiency.
- Served customers quickly during peak hours to minimise waiting time.
- Prepared food items as per orders, maintaining taste consistency and quality standards.
Shop worker
Farmfoods
Glasgow
08.2008 - 08.2011
- Provided accurate information about products to aid customer decisions.
- Kept shelves stocked and neat, enhancing store appearance.
- Assisted in visual merchandising efforts, improving product visibility.
Waitress assistant
Captain nemos
Glasgow
05.1998 - 08.2008
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Assisted in menu planning, contributing to variety and innovation.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
Counter assistant
Mississippi takeaway
Glasgow
08.1990 - 05.1998
- Processed card payments for increased transaction efficiency.
- Served customers quickly during peak hours to minimise waiting time.
- Checked inventory levels regularly for timely replenishment of goods on the shop floor.
Skills
- Supervisory expertise
- Recruitment and hiring practices
- Leadership proficiency
- Sales analytics
- Staff scheduling
- Staff management
Timeline
Assistant manager
Boulevard fish bar
12.2018 - 08.2025
Counter assistant
Aldwych cafe
08.2011 - 12.2018
Shop worker
Farmfoods
08.2008 - 08.2011
Waitress assistant
Captain nemos
05.1998 - 08.2008
Counter assistant
Mississippi takeaway
08.1990 - 05.1998
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