Alison Jones
Malpas,Cheshire
Summary
Results-driven Professional skilled in customer service, recruitment, and supervisory duties. Cultivated strong leadership capabilities and effective delegation strategies, ensuring timely project completion and conflict resolution. Committed to fostering a collaborative environment while utilising IT literacy to enhance organisational success and meet sales objectives.
Overview
38
38
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Manager
The Lion Hotel
Malpas, Cheshire
2025.07 - Current
- Resolved customer complaints, reinforcing brand loyalty and ensuring repeat business.
- Delegated tasks to team members, enhancing team efficiency and meeting project deadlines.
- Assisted in recruitment process to build an effective workforce.
- Managed cash registers, minimising end-of-day discrepancies and ensuring accurate financial reporting.
- Monitored sales performance regularly and adjusted strategies based on findings.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- Improved customer service by implementing new procedures and protocols.
- Created a positive work environment, resulting in higher employee morale.
Probation Officer
His Majesties and Probation Service Wales (HMPPS)
North Wales, North Wales
2016.01 - 2025.07
- Supervised individuals on probation under community orders and during custodial sentences.
- Conducted risk assessments to facilitate safe community reentry.
- Assisted in assessing and managing risks for individuals on probation to enhance community safety.
- Participated in multi-agency meetings for risk assessment and public protection.
- Provided information and guidance to criminal courts and partner organisations to support effective decision-making.
- Developed tailored behavioural modification plans to address offending patterns, facilitating rehabilitation and reducing recidivism.
- Supported child protection meetings and collaborated with schools and agencies.
- Prepared court reports, aiding in fair sentencing decisions.
- Provided vocational guidance for increased employment opportunities post-release.
Senior Swimming Teacher – Cheshire/North Wales/Shropshire
Puddleducks
2010.01 - 2016.01
- Senior Swimming Teacher, teaching babies and children from 3 weeks to 11 years old
- Led team of swimming teachers to execute effective lessons based on established lesson plans
- Supported disabled children in swimming activities
- Achieved full qualifications in STA Baby and Preschool, STCB, and RLSS membership.
- Conducted risk assessments to ensure compliance with NOP/EAP standards
- Implemented inclusive teaching styles to cater for different learning needs.
- Ran private lessons for adults, easing fear of water at older ages.
- Adapted teaching strategies based on student feedback leading to improved satisfaction rates.
- Enhanced swimmer confidence by providing personalised and patient instruction.
Dental Nurse/Receptionist
NHS – Central and Eastern Primary Care Trust
2007.01 - 2010.01
- Assisted in complex dental procedures to ensure successful outcomes.
- Supported dentists during procedures, resulting in increased efficiency.
- Comforted anxious patients to enhance clinic experiences.
- Prepared treatment rooms for patient arrivals to ensure streamlined operations.
- Provided emergency dental services during weekends to assist patients in urgent need.
- Maintained clean, tidy work area to ensure a sanitary environment for healthcare services.
- Prepared treatment rooms for patient arrivals to ensure streamlined operations.
Recruitment/Training Manager
Barclays Bank PLC
2002.01 - 2006.01
- Managed recruitment office, allocating and training resources to meet organisational needs
- Developed comprehensive training programmes for improved staff performance.
- Coached and mentored staff, ensuring full utilisation in resource assignments to optimise team capabilities
- Facilitated leadership development programmes for managerial success.
- Managed performance and career development for staff.
- Led a cross-functional team of trainers to boost organisational effectiveness.
- Strengthened interdepartmental communication by promoting collaborative learning environments.
- Streamlined onboarding process by designing an intensive induction programme for new hires.
Finance Manager
Barclays Bank PLC
1998.01 - 2002.01
- Ensured high-quality management information was produced by team
- Optimised financial processes to ensure adherence to budgetary constraints
- Streamlined financial procedures to improve efficiency and accuracy.
- Processed accruals, journals, and prepayments accurately
- Reconciled external supplier invoices to ensure accuracy
- Led team of finance assistants, achieving consistent production and quality targets
- Trained staff on finance-related matters improving overall understanding and performance.
Administration/Secretarial Roles
Barclays Bank PLC
1988.01 - 1998.01
- Delivered ten years of secretarial and administrative support, ensuring smooth operations across the organisation.
- Executed day-to-day administrative tasks with precision, contributing to overall organisational efficiency.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Fostered a positive work environment through respectful and friendly interactions, supporting team collaboration.
Education
National Diploma - Probation
Portsmouth University
Portsmouth, England 2016.01 - 2018.06
BA Hons - Criminology, Criminal and Youth Justice
Wrexham Glyndwr University
Plas Coch 2013.09 - 2016.06
National Diploma - Education
Crewe College
Crewe, Cheshire East 2012.10 - 2013.06
Skills
- IT Literate
- Customer service excellence
- Recruitment and hiring practices
- Supervisory expertise
- Team leadership
- Data analysis capability
- Time management mastery
- Achieving deadlines
- Task prioritisation
- Negotiation expertise
- Conflict resolution
- Reliable follow-through
- Effective delegator
- Self Motivated
- Flexible
- Proactive initiative taker
- Team Player
- Leadership proficiency
- Time efficiency
- Resilience under pressure
- Verbal and written communication
- Communication excellence
- Customer Service
- Initiative taking
- Customer Service
Personal Details
Running, Swimming, Walking, Caring for family members
Affiliations
- Health and Wellbeing
- Yoga
- Walking
Volunteer Experience
Gwenfro Community Primary School, Teaching Volunteer, 2015, 2016, Working as a volunteer assisting and delivering Year 6 Curriculum, Assisting those students with specialist educational needs in Numeracy and Literacy
Timeline
Assistant Manager
The Lion Hotel
2025.07 - Current
National Diploma - Probation
Portsmouth University
2016.01 - 2018.06
Probation Officer
His Majesties and Probation Service Wales (HMPPS)
2016.01 - 2025.07
BA Hons - Criminology, Criminal and Youth Justice
Wrexham Glyndwr University
2013.09 - 2016.06
National Diploma - Education
Crewe College
2012.10 - 2013.06
Senior Swimming Teacher – Cheshire/North Wales/Shropshire
Puddleducks
2010.01 - 2016.01
Dental Nurse/Receptionist
NHS – Central and Eastern Primary Care Trust
2007.01 - 2010.01
Recruitment/Training Manager
Barclays Bank PLC
2002.01 - 2006.01
Finance Manager
Barclays Bank PLC
1998.01 - 2002.01
Administration/Secretarial Roles
Barclays Bank PLC
1988.01 - 1998.01