Surakshya Gadtola
Bexleyheath
Summary
Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer service leader
McDonald's
Dartford
04.2024 - 01.2026
- Making sure all customers are happy and comfortable in the restaurant.
- Dealing with any complaints professionally.
Receptionist
German Homes Hotel
Bhaktapur, Nepal
01.2021 - 01.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Receptionist
AITC Company
Bhaktapur
01.2019 - 06.2019
- Managed front desk activities, overseen customer inquiries, and kept records.
- Coordinated with different departments to ease smooth office operations.
- Additional
Education
Bachelor of Arts (Hons) - Business and Management (Level 6)
University of Sunderland
London 04.2024 -
Certificate of Higher Education - Business studies
Business Studies Global College of Management
Kathmandu 06.2019 - 11.2021
GCSEs -
Precious Public English School
BhaktapurSkills
- Organisational efficiency
- Hospitality standards
- Customer Service
- Calm under pressure
- Project scheduling
- Open and clear communicator
Training
- Airlines Cabin Crew Training Flytech International Pvt. Ltd.
- Campaign Participation Participated in the "Save Sister, Save Daughter" campaign.
Declaration
I hereby declare that the particulars given above are true. References will be provided upon request.
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Urdu
Fluent
Certification
AIRLINES CABIN CREW DIPLOMA Training program at FLYTECH INTERNATIONAL (Nepal's NO.1 Airhostess Academy).
References
References available upon request.
Timeline
Bachelor of Arts (Hons) - Business and Management (Level 6)
University of Sunderland
04.2024 -
Customer service leader
McDonald's
04.2024 - 01.2026
Receptionist
German Homes Hotel
01.2021 - 01.2023
Certificate of Higher Education - Business studies
Business Studies Global College of Management
06.2019 - 11.2021
Receptionist
AITC Company
01.2019 - 06.2019
GCSEs -
Precious Public English School