Emma Gale
Royal Wootton Bassett,Wiltshire
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Waitrose
Swindon
12.2021 - Current
- Ensured smooth running of operations with timely preparation of reports.
- Assisted customers in making informed decisions by providing detailed product information.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Business partner
self employed
Swindon
06.2010 - 06.2020
- Co-managed operations of a retail and trade business supplying DIY products to both the public and commercial clients.
- Handled customer service, including responding to questions, resolving issues, and processing refunds with professionalism and efficiency.
- Maintained accurate financial records and bookkeeping.
- Prepared end-of-year accounts for review by accountants.
- Oversaw inventory, ordering, and general business administration.
Reconciliation
Nationwide
Swindon
09.1989 - 09.2009
- Ensured accurate financial records through meticulous account reconciliation.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Improved financial accuracy by performing regular ledger maintenance and reconciliation.
- Optimised data accuracy for improved financial reporting with thorough asset reconciliation.
Education
GCSEs -
wootton bassett secondary school
09.1984 - 07.1989
Skills
- Patient attitude
- Organisational efficiency
- Positive outlook
- Flexible
- Project scheduling
Timeline
Customer service representative
Waitrose
12.2021 - Current
Business partner
self employed
06.2010 - 06.2020
Reconciliation
Nationwide
09.1989 - 09.2009
GCSEs -
wootton bassett secondary school
09.1984 - 07.1989