Lynsey Blane
Greenock,Inverclyde
Summary
A highly organised professional with strong communication skills, both face-to-face and over the telephone. Demonstrates calmness under pressure and possesses a solid understanding of various software systems. Expertise in invoicing, billing, documentation, reporting, credit checks, and cash deposit preparation. Committed to enhancing customer interactions with empathy and efficiency.
Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Sales and customer service representative
EE
Glasgow
11.2008 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in selecting products based on their needs and preferences.
- Maintained up-to-date knowledge of product offerings and promotions to enhance sales opportunities.
- Collaborated with team members to ensure seamless customer experience and efficient service.
- Processed transactions accurately while adhering to company policies and procedures.
- Handled customer feedback and complaints to a high standard, professionally and to uphold brand reputation.
- Co-operated closely with logistics department to ensure timely deliveries.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
Travel consultant /Assistant Manger/cabin crew
Going Places/MyTravel Airways
Greenock
05.1999 - 11.2008
- Assisted customers in planning and booking personalised travel itineraries tailored to individual preferences.
- Dealing with face to face and over telephone booking .
- Working towards targets to achieve commission and top sales advisor.
- Mentored junior staff members by sharing industry best practices and enhancing their customer service skills.
- Led training sessions for new staff to share best practices and improve overall team performance and efficiency.
- Utilised booking systems and software to manage reservations and track client preferences effectively.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Foreign exchange both in shop and aircraft dealing with worldwide currencies.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided support to manager during audits, ensuring accurate reports.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Ensured safety regulations compliance for passenger security.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Met passengers at entrance, verified tickets and directed individuals to locations.
Education
GCSEs - Secondary school
Cranbourne School
Basingstoke, Hampshire 09.1995 - 05.1998
GCSEs - Secondary school
The Clere
Highclere, Hampshire 09.1994 - 09.1996
NVQ Level 2 - Travel
Going places
Greenock, Inverclyde 05.1998 - 05.2000
Skills
- Communication skills face to face and over telephone
- Calm under pressure
- Knowledge of few different software systems
- Organisational efficiency
- Invoicing and billing
- Documentation and reporting
- Credit checks
- Cash deposit preparation
- Empathy in customer interactions
Accomplishments
20 years service with Police Scotland as a special constable
Queens Jubilee Medal
King medal
Long service award medal
Qualified dance teacher
Affiliations
- Dancing and teaching others
- socialising with family and friends
References
References available upon request.
Timeline
Sales and customer service representative
EE
11.2008 - Current
Travel consultant /Assistant Manger/cabin crew
Going Places/MyTravel Airways
05.1999 - 11.2008
NVQ Level 2 - Travel
Going places
05.1998 - 05.2000
GCSEs - Secondary school
Cranbourne School
09.1995 - 05.1998
GCSEs - Secondary school
The Clere
09.1994 - 09.1996