Summary
Overview
Work history
Education
Skills
Timeline
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Rachel Greenacre

Nottingham,Nottinghamshire

Summary

Accomplished professional with a strong focus on organisational efficiency and customer service orientation. Demonstrates expertise in CRM and office management software, alongside proficient negotiation skills and effective time management. Proven ability to build and maintain strong relationships, supported by excellent telephone etiquette and proactive initiative. Committed to enhancing sales strategies and employee management, with a keen eye for documentation management and records keeping efficiency.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

38
38
years of professional experience
1
1
year of post-secondary education

Work history

Services Team Leader

Morrisons PLC
Nottingham, Nottinghamshire
10.2023 - Current
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Improved customer satisfaction through close collaboration with the team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Increased team cohesion by implementing regular feedback sessions.
  • Coached team members through new or difficult workflows.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.

Senior recruitment consultant

Turner Stubbs Ltd
Nottingham, Nottinghamshire
04.2002 - 02.2025
  • Identified and engaged candidates, rapidly establishing strong professional relationships
  • Developed recruitment strategies tailored to client needs using industry knowledge
  • Coordinated staff performance and productivity assessments.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Monitored advertising responses closely, refining strategies as needed.
  • Developed robust recruitment processes for high-performing operational teams.
  • B2B Sales, identifying clients staffing requirements, consulting clients offering advice on skill set availability and current market trends.
  • Utilised industry knowledge whilst developing recruitment strategies tailored to client needs.

Field sales executive

Streamline Press Ltd
Leicester, Leicestershire
03.2000 - 03.2002
  • Communicated demand shifts to manufacturers to maintain relevant product offering.
  • Increased client base by implementing effective sales strategies.
  • Processed orders and recorded transactions accurately.
  • Regularly travelled across regions for meetings with potential clients.
  • Liaised with suppliers and product manufacturers to action customer feedback improvements.
  • Evaluated competition trends regularly for staying ahead in the industry.

Brand Account Manager

Paxar Apparel
Nottingham / London, Nottinghamshire
07.1996 - 08.2000
  • Established strong rapport with clients through regular communication.
  • Liaised with production on lead times and product specification capabilities to enable efficient communication and project updates for the client.
  • Communicated with potential and existing customers in-person, over telephone and via email.
  • Documented account activity and worked within data security guidelines to safeguard confidentiality.
  • Delivered presentations to potential clients, securing new business partnerships.
  • Provided customers with price information and handled financial transactions.
  • Resolved client issues promptly, ensuring high levels of satisfaction.

Sales Partner

John Lewis & Partners
Nottingham, Nottinghamshire
08.1987 - 06.1996
  • Received NVQ training to promote continuous improvement.
  • Served customers to drive sales and deliver top-quality experiences.
  • Applied positive customer service approach to increase satisfaction levels.
  • Monitored and updated stock levels and inventory databases.
  • Completed customer orders with speed and accuracy.
  • Received and processed stock using inventory management system.

Education

NVQ Level 3 - Retail Skills

City & Guilds
Nottingham
08.1987 - 08.1988

Skills

  • Efficient time management
  • Customer relationship management software
  • Negotiation proficiency
  • Organisational efficiency
  • Documentation management
  • Sales strategies
  • Employee management
  • Proactive initiative
  • Relationship-building
  • Telephone etiquette observance
  • Telephone etiquette
  • CRM and office management software
  • Proactive approach
  • Customer service orientation
  • Records keeping efficiency

Timeline

Services Team Leader

Morrisons PLC
10.2023 - Current

Senior recruitment consultant

Turner Stubbs Ltd
04.2002 - 02.2025

Field sales executive

Streamline Press Ltd
03.2000 - 03.2002

Brand Account Manager

Paxar Apparel
07.1996 - 08.2000

Sales Partner

John Lewis & Partners
08.1987 - 06.1996

NVQ Level 3 - Retail Skills

City & Guilds
08.1987 - 08.1988

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Rachel Greenacre