Steven King
Helston,Cornwall
Summary
Organised and dependable Payroll Team Manager with 26 years of local authority experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work history
Payroll Team Manager
Birmingham City Council
Birmingham , West Midlands
06.2014 - Current
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Enhanced team productivity by implementing effective project management strategies.
- Coordinated with various departments for seamless workflow.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Boosted morale by recognising and rewarding exceptional work.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Developed action plans for continuous process improvement initiatives.
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Handled employee grievances to maintain harmony within the workforce.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Steered project execution whilst adhering strictly to timeline constraints.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Delegated responsibilities efficiently amongst team members.
- Streamlined operations, leading to increased team performance.
Payroll specialist
Birmingham City Council
Birmingham , West Midlands
06.2006 - 06.2014
- Reduced errors in payroll calculations by meticulous record-keeping.
- Implemented new benefit schemes successfully as part of company's reward system enhancement project.
- Assisted HR managers in recruitment drives during periods of high turnover, ensuring minimal disruption to payroll functions.
- Addressed employee queries regarding salary payments promptly, fostering better relations between management and staff.
- Delivered precise monthly payslips by performing comprehensive checks on calculated wages and deductions.
- Prepared accurate end of year reports for HMRC compliance.
- Collaborated with HR to resolve discrepancies, resulting in improved accuracy in records.
- Ensured timely disbursement of salaries by adhering strictly to payroll schedules.
- Guaranteed correct tax code applications by liaising closely with HMRC officials.
- Streamlined payroll processing by implementing new software systems.
Customer service representative
Birmingham City Council
Birmingham , West Midlands
01.2000 - 06.2006
- Performed administrative duties contributing towards smooth store operations.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
Education
Baverstock GM School
BirminghamSkills
- Mentoring expertise
- Budgeting proficiency
- IT systems knowledge
- Decision making precision
- Leadership excellence
- Resilient mentality
- Compliance standards
- Customer relationship management
- Staff performance evaluation
- Positive reinforcement
- Knowledge of HR policies
- Staff motivation
- Business Analytics
- Project oversight
- Mentoring and coaching
- Communication proficiency
- Initiative taking
- IT infrastructure understanding
- Customer Service
- Leadership skills
- Team Leadership
- Resourcefulness