Andrea Willox
West Molesey,Surrey
Summary
Accomplished professional with extensive expertise in child protection and safeguarding, crisis response, and family intervention. Demonstrates leadership excellence in service design, policy development, and multi-agency collaboration. Skilled in autism support, trauma-informed practice, and strategic planning. Proven track record in recruitment, workforce training, and staff motivation. Adept at budget planning and health and safety compliance. Committed to fostering resilience under pressure while ensuring cultural awareness and effective decision-making precision. Career goal: to drive impactful change through innovative policy development and strategic leadership initiatives.
Seasoned professional in team leadership and management. Can drive operational success through strategic planning and decision-making. Possess unique skills in fostering positive and motivating work environment to boost team performance.
Results-driven Team Manager with talent for fostering collaborative environments. Led multiple teams to surpass performance targets, enhancing productivity and morale. Known for streamlining processes and driving operational improvements, ensuring smooth project execution and client satisfaction.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team manager
Children’s Crisis Service (CCS)
county wide, Surrey
03.2018 - 12.2025
- Formulated and implemented county-wide crisis team addressing needs of families with children who have autism or learning disabilities presenting behaviours of concern that threaten home stability.
- Led a small team, providing initial management experience as a qualified social worker.
Implemented recruitment processes while drafting necessary policies and procedures.
Designed referral pathways and forms to enhance client engagement efficiency.
Evaluated theories to underpin workforce training and promote positive behaviours.
Cultivated relationships across health, social care, and education sectors.. - Continue to thrive in current role as Team Manager at CCS while leveraging extensive experience and knowledge gained throughout career to pursue this new opportunity for professional development with client group.
Senior social worker
Surrey County council
06.2013 - 03.2018
- Emergency duty team offered unique opportunity for increased autonomy as senior social worker, enhancing skills in assessment, safeguarding, and working with adults, elderly, and individuals facing mental health challenges.
Social worker
Surrey County council
North East Surrey, surrey
05.2007 - 01.2013
- Managed referrals and conducted initial and core assessments, including s47 investigations under The Children Act 1989.
- Assessed children becoming looked after and Unaccompanied Asylum-Seeking Children.
- Facilitated Initial Child Protection case conferences and managed cases until reviews.
- Practised as a qualified social worker within Surrey, gaining experience in front-line work.
- Ran support groups for children and young people facing abuse, neglect, or isolation.
- Collaborated with Children's Centre in Hersham to enhance service delivery.
- Developed strategic partnerships within the local community, enhancing service provision opportunities for clients.
- Decreased instances of family conflict through mediation and conflict resolution techniques.
- Facilitated group therapy sessions, enhancing interpersonal skills amongst participants.
- Established trustful relationships with clients to facilitate open communication.
- Assessed client needs for appropriate referral to specialist services.
- Ensured child safety by conducting regular home visits and risk assessments.
- Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
- Improved service user well-being by providing emotional support and practical advice.
- Reporting to the court written and verbal evidence to obtain Emergency Protection Order/Care Order/Special Guardianship Order
- Reviewed policies for assessing parents with learning disabilities alongside health professionals.
- Completed S47 training and achieved PQ award in childcare during 2010/11.
Trainee social worker
Surrey County council
North East Surrey, Suurey
06.2003 - 04.2006
- Facilitated daily activities and personal care for adults at Cranstock Day Centre, enhancing overall engagement.
- Promoted advocacy for a service user's evolving care needs during review discussions.
- Executed employability projects, fostering skill development among service users.
- Oversaw case management in NE Child Protection Team following initial conferences, ensuring effective CP plan execution.
- Supervised child-parent interactions to support familial relationships and welfare.
- Drafted Section 7 and 37 court reports, contributing vital information to judicial processes.
- Worked closely with supervisors to maintain high standards of care.
Family support worker
North East Assessment Team
North East Surrey, Surrey
12.2001 - 06.2003
- Conducted initial assessments of families to identify unmet needs and potential support.
Collaborated with local agencies to enhance service provision for families.
Supported unaccompanied asylum-seeking minors from Kosovo and Iraq in accommodation and education arrangements.
Facilitated Home Office applications for children and families in need.
Oversaw child protection plans and supervised contact between children in care and their parents.
Executed live supervision as part of systemic family systems intervention to ensure safety. - Advocated on behalf of clients, resolving issues promptly.
- Conducted home visits, ensuring a safe environment for children.
- Assisted families in navigating the welfare system; secured appropriate benefits.
- Dealt with crisis situations calmly, ensuring safety of all involved parties.
- Provided emotional support for improved family dynamics.
- Assessed needs of families for better service provision.
- Supported and advised parents regarding various issues and signposted additional services.
Welfare assistant
Walton Leigh School, Surrey County Council
Walton on Thames, Surrey
06.1999 - 12.2001
- Facilitated support for small groups of students aged 10-19 with profound disabilities.
Collaborated with teachers to address individual learning needs in educational settings.
Executed one-on-one sessions to teach life skills and achieve goals outlined in IEPs.
Contributed to annual IEP reviews to ensure alignment with student progress.
Participated in Surrey Special Schools' residential ski trips, engaging with students across Surrey.
Coordinated with parents and professionals involved in child development and support.
Prepared students for transitions into adulthood and adult services, focusing on independence. - Established good rapport with parents and guardians, encouraging home-school cooperation.
- Encouraged inclusive play during break periods, improving social skills amongst students.
- Managed behaviour issues, promoting positive learning environment for all students.
- Worked closely with teaching staff to monitor individual student progress.
- Provided emotional support to distressed students, fostering a supportive atmosphere.
- Supported children facing difficulties, enabling them to overcome personal challenges.
Manager
Fun-city after school club Chandlers field school West-Molesey
Molesey, Surrey
01.1999 - 12.2001
- Oversaw daily management of after-school club, ensuring effective service delivery.
Created comprehensive policies and procedures to streamline operations.
Provided supervision to staff team, fostering a positive environment.
Handled all parent and child enquiries, comments, and complaints efficiently.
Designed and executed a variety of activities for children aged five to eleven.
Education
Level 5 Diploma operational management - Leadership for Health & Social Care
Surrey Adult Learning
Surrey 10.2025 - 05.2026
S47 & Achieving Best Evidence Interview Training - social work child protection
Surrey Police
Surrey 04.2013 - 04.2013
PQ Childcare Award - Post qualifying child care award social care
Kingston University
Kingston upon Thames 01.2010 - 06.2010
Diploma MSC Social Work - Social Work
Royal Holloway, University of London
Egham 09.2003 - 05.2006
Diploma - Welfare Studies
Guildford College
Guildford, Surrey 09.1999 - 06.2000
Skills
- Child protection and safeguarding
- Crisis response and family intervention
- Service design and leadership
- Policy development and procedures
- Autism support and learning disabilities
- Multi-agency collaboration
- Recruitment and workforce training
- Trauma-informed practice
- Crisis handling
- Mentoring and coaching
- Budget planning
- Resilience under pressure
- Health and Safety Compliance
- Cultural awareness
- Leadership skills
- Strategic planning
- Data analysis
- Mentoring expertise
- Decision making precision
- Resilient mentality
- Budgeting proficiency
- Leadership excellence
- Staff recruitment
- Knowledge of HR policies
- Change implementation
- Staff motivation
- Policy development
- Staff performance evaluation
Affiliations
- British Association of Social Workers (BASW)
- Social Care Institute for Excellence (SCIE)
- Musical Theatre and live music concerts
- Animal welfare and rescue
Certification
British association of learning disabilities - positive behaviour support framework certified.
- Introduction to PBS
- PBS coaching
- Brief functional behaviour analysis
Crisis prevention Institute Safety Intervention Training
Timeline
Level 5 Diploma operational management - Leadership for Health & Social Care
Surrey Adult Learning
10.2025 - 05.2026
Team manager
Children’s Crisis Service (CCS)
03.2018 - 12.2025
Senior social worker
Surrey County council
06.2013 - 03.2018
S47 & Achieving Best Evidence Interview Training - social work child protection
Surrey Police
04.2013 - 04.2013
PQ Childcare Award - Post qualifying child care award social care
Kingston University
01.2010 - 06.2010
Social worker
Surrey County council
05.2007 - 01.2013
Diploma MSC Social Work - Social Work
Royal Holloway, University of London
09.2003 - 05.2006
Trainee social worker
Surrey County council
06.2003 - 04.2006
Family support worker
North East Assessment Team
12.2001 - 06.2003
Diploma - Welfare Studies
Guildford College
09.1999 - 06.2000
Welfare assistant
Walton Leigh School, Surrey County Council
06.1999 - 12.2001
Manager
Fun-city after school club Chandlers field school West-Molesey
01.1999 - 12.2001