Farial Yusrine Bilshah Fuzurally
Rainham,Essex
Summary
Experienced professional with a strong background in sales, customer service, and staff management, demonstrating expertise in delivering targets and maintaining budgets within constraints. Skilled in financial reporting, stock control systems, merchandising, and implementing security procedures to ensure operational efficiency and store safety. Adept at crisis management, staff rota arrangement, and utilising retail software to optimise performance. Committed to driving profitability through effective budget oversight and profit-and-loss analysis while fostering a positive team environment.
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
17
17
years of professional experience
Work history
Store Manager
Sainsbury's
Holborn
05.2019 - 06.2026
- Owned store legal compliance and directed required documentation and processes.
Managed a team of 20-25 staff to meet service and performance standards.
Drove quarterly target delivery and increased sales by 5% LFL. - Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Implemented promotional displays to increase product visibility and sales.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
Store Manager
Tesco Express
London
01.2009 - 05.2019
- Recruited and trained sales staff. Supervised, motivated, and monitored team performance. Set budgets/targets. Maintained and adhered by procedures to keep the business running safe and legally. Identified new business opportunities to increase sales
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Implemented promotional displays to increase product visibility and sales.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Coached underperforming employees improving their job performance significantly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Maintained detailed and current records of inventory, personnel activities and business finances.
Education
GCSE - English, Maths, Business, Accounting
Mauritius College
Skills
- Sales, training, deliver target, people skill, customer service experience, Budgets & Budgeting, Budgets & Budgeting > Within Budget, Customer Service, Managerial Skills > Staff Management, Health And Safety
- Retail software usage
- Staff rota arrangement
- Financial reporting
- Crisis management capabilities
- Store security measures
- Merchandising expertise
- Profit and loss understanding
- Stock control systems
- Budget oversight
- Security procedures
Languages
Fluent in French
REFERENCES
References available on request
HOBBIES & INTERESTS
Cooking, Travel, music, Swimming
Timeline
Store Manager
Sainsbury's
05.2019 - 06.2026
Store Manager
Tesco Express
01.2009 - 05.2019
GCSE - English, Maths, Business, Accounting
Mauritius College