Sophia Dues
Crawley,West Sussex
Summary
Experienced with focus on providing exceptional guest services in hospitality setting. Capable of ensuring smooth front desk operations through strong communication and organisational skills. Committed to creating welcoming environment and resolving guest issues promptly.
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Overview
3
3
years of professional experience
Work history
Hotel receptionist
Hilton Hotels
Crawley, West Sussex
2024.07 - 2026.08
- Reduced wait times with high-speed processing of reservations.
- Increased efficiency by swiftly resolving any complaints or issues.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Front of house department work experience
Arora Group
Crawley, West Sussex
2023.06 - 2023.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
A-Levels - Btec art
College of Richard Collyer
Horsham, West Sussex 09/2024 - 06/2026
Skills
- Guest satisfaction focus
- Hospitality passion
- Multilingual communication
- Facility maintenance awareness
- Room allocation efficiency
- Pressure management
- Basic accounting
Timeline
Hotel receptionist
Hilton Hotels
2024.07 - 2026.08
Front of house department work experience
Arora Group
2023.06 - 2023.07
A-Levels - Btec art
College of Richard Collyer
09/2024 - 06/2026