Louisiana Sukul

· Checking in and checking out guests, managing bookings, and providing guests with all required and mandatory information.

· Answering phone calls, handling bookings, and resolving guest issues.

· Managing third-party bookings from platforms such as Expedia, Booking.com, Hotels.com, Agoda, and others.

· Conducting room checks and coordinating with housekeeping to ensure quality standards are met.

· Creating and managing reception and housekeeping staff Rota

• Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
• Managed room availability charts to ensure zero overbooking.
• Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
• Reduced wait times with high-speed processing of reservations.
• Maintained security measures, protecting guest personal information and privacy.
• Processed wake-up calls reliably to maintain schedule adherence for guests.
• Instructed maintenance staff to service rooms with known issues.
• Provided local attraction and event information for enhanced hotel stays.
• Created newsletters, brochures and social media posts to promote hotel services.

• Conducted follow-up calls with patients after appointments for feedback collection.
• Maintained tidy and organised reception area for professional appearance.
• Ensured confidentiality of patient data by following regulations diligently.
• Processed medical forms accurately to ensure correct patient information.
• Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
• Liaised effectively between dentist and patients for clear communication.
• Utilised dental software proficiently to maintain accurate records.
• Coordinated reminders for upcoming appointments to reduce missed visits.
• Collaborated closely with dental team for smooth daily operations.

• Enhanced customer satisfaction with friendly and professional reception services.
• Maintained immaculate reception area, creating a welcoming environment for visitors.
• Handled confidential materials discreetly whilst respecting privacy regulations.
• Processed incoming mail with discretion and confidentiality.
• Communicated effectively with clients over phone or email to confirm appointments or provide necessary information.
• Handled telephone calls with professionalism, assisting callers efficiently and courteously.
• Facilitated prompt resolution of customer queries, boosting client satisfaction rates.
• Composed correspondence on behalf of management staff, demonstrating strong written communication skills.
• Filed documents systematically, improving ease of access to critical information.
• Provided comprehensive clerical support for efficient office operation.
• Updated database regularly, ensuring accurate record-keeping at all times.
• Responded to company enquiries quickly and professionally.
• Implemented strict GDPR controls for improved compliance.

• Ensured seamless flow of events by timely troubleshooting any arising issues.
• Facilitated meetings to discuss and finalise event details, ensuring all parties were on the same page.
• Arranged site visits for a smoother planning process.
• Developed comprehensive event plans for successful execution.
• Implemented risk management strategies, reducing potential operational mishaps at events.
• Utilised excellent negotiation skills when dealing with suppliers, securing best prices and services.
• Maintained detailed records of each event, facilitating easier future planning and improvements.
• Built strong relationships with key stakeholders through efficient communication skills.
• Increased client satisfaction by expertly coordinating and executing corporate events.
• Conducted post-event evaluations to gather feedback and identify opportunities for improvement.
• Organised transportation logistics for event attendees for timely arrivals and departures.
• Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
• Generated reports to evaluate KPIs, event logistics and financial data to inform future event strategies.

• Provided detailed product information for informed buying decisions.
• Stayed aware of latest industry trends, tailoring sales tactics accordingly.
• Utilised knowledge of company products and services for increased sales.
• Conducted product demonstrations to increase consumer interest.
• Handled cash transactions accurately, maintaining financial integrity at all times.
• Implemented effective sales techniques to maximise profits.
• Managed daily sales operations to achieve business objectives.
• Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.