Denisa Leim

As the face of the hotel, I am responsible for

• Making reservations, check in and departure of guests procedures ensuring they feel welcome at all times.
• Responsible for processing accurate payments and maintaining smooth transactions for guests.
• Responsible for responding to customer queries, ensuring an enjoyable stay.
• Protecting security measures, protecting guest personal information and privacy.
• Handling telephone inquiries professionally, delivering accurate information about the hotel and its services.
• Keep reservations systems up to date everyday for availability management.

As a food service worker, I was responsible for

• Preparing meals for customers ensuring a great and satisfying service.
• Collaborating with team members to deliver excellent service.
• Complying with hygiene standards for improved cleanliness.
• Performing cleaning tasks, maintaining a tidy area.
• Following health and safety standards to protect customers from illness and cross contamination.
• Packaging takeaway food for customers
• Processing payments accordingly and identifying receipt errors.

As a medical receptionist, I was responsible for

• Welcoming visitors warmly and creating a pleasant atmosphere within the practice's premises.
• Scheduling appointments using practice management software.
• Collecting payments and fees from patients ensuring timely payment transactions within the clinic.
• Improving patient satisfaction by managing appointment schedules efficiently and accurately.
• Enhancing communication with patients by listening to their queries and concerns.
• Managing telephone lines, providing accurate information when required.