Luca Yardley
Jewellery Quarter
Summary
I am a dedicated hospitality professional with a strong passion and focus on exceptional service. With years of experience within a fine dining food and beverage environment and more recently hotels, I am looking to further expand my skillset and knowledge, enabling me to progress to higher roles within the hotel industry.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Hotel receptionist
Bloc Hotels
Birmingham, West midlands
05.2023 - Current
- Improved customer satisfaction for providing timely assistance during stay.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Managed lost property system effectively to return misplaced items quickly.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Reduced wait times with high-speed processing of reservations.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Provided hotel information for improved guest experience.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
Front of house
D&D London
Birmingham
09.2022 - 04.2023
- Assisted guests with queries or requests for optimal guest experience.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Established rapport with regular diners, fostering a loyal client base.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Worked closely with the sommelier to improve wine pairing suggestions; enhanced overall dining experience.
- Mastered fine dining etiquette, resulting in elevated level of service provided to guests.
- Consistently met dietary requirements of customers with personalised meal preparation suggestions.
- Suggested wine pairings to go with specific menu items.
Team leader
Mitchells & Butlers
Multiple sites and brands, westmidlands
02.2019 - 03.2021
- Collaborated with kitchen staff for seamless order delivery.
- Managed large group reservations with meticulous attention to detail.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Participated in team training sessions, enhancing overall performance level.
Education
Diploma of Higher Education - Creative media
Coventry college
Coventry 09.2018 - 09.2019
Skills
- Guest satisfaction focus
- Hospitality passion
- Reservation handling
- Front desk operation
- Knowledge of local attractions
- Service-Oriented mannerism
- Housekeeping liaison
- Complaint management
- Telephone etiquette
- Guest relations
- Up-selling techniques
Accomplishments
Employee of the year 2024 - Bloc Hotels LTD
References
References available upon request.
Timeline
Hotel receptionist
Bloc Hotels
05.2023 - Current
Front of house
D&D London
09.2022 - 04.2023
Team leader
Mitchells & Butlers
02.2019 - 03.2021
Diploma of Higher Education - Creative media
Coventry college
09.2018 - 09.2019
Similar Profiles
Tyler GoldbergTyler Goldberg
Inventory Manager at Justice Cannabis Co, The BlocInventory Manager at Justice Cannabis Co, The Bloc
Brian JohnsonBrian Johnson
Saw operator/assembly at Cornerstone/ Bloc BlindsSaw operator/assembly at Cornerstone/ Bloc Blinds
Erik VervroegenErik Vervroegen
SVP Creative Director at The BlocSVP Creative Director at The Bloc