HUMA IQBAL
London,Barking
Summary
Friendly and professional with strong communication and organisational skills, enhancing guest experiences and ensuring smooth operations. Skilled in managing bookings and addressing guest inquiries. Eager to contribute to [Desired Position] role.
Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work History
Hotel receptionist
New Serena Hotel
FAISALABAD, PUNJAB
09.2021 - 11.2023
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Managed lost property system effectively to return misplaced items quickly.
- Improved customer satisfaction for providing timely assistance during stay.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Managed room availability charts to ensure zero overbooking.
- Ensured guest comfort with prompt attention to their needs and requests.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
Till supervisor
Levi's
FAISALABAD, PUNJAB
07.2019 - 04.2021
- Utilised point of sale system efficiently for speedy transaction times.
- Trained new staff members to ensure efficient, error-free operations.
- Enforced company policies consistently to uphold store reputation and integrity.
- Assessed store outgoings against staff and resource budgets.
- Scheduled staff rotas to meet business demands within budget.
- Instructed staff on point-of-sale till operation and transaction processing.
- Logged transaction reports for up-to-date sales records.
- Supported management in recruitment and staff development processes.
- Approved customer refunds and exchanges upon close item inspection.
Receptionist
Hardees
FAISALABAD, PUNJAB
03.2016 - 05.2018
- Maintained accurate logs of visitor entries for security purposes.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks whilst adhering to strict deadlines.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
Master of Science - Msc Management With Digital Marketing
BPP University London
London02.2024
Master of Science - Computer Science
University Of Agriculture
FAISALABAD01.2015
Bachelor of Science - Computer Science
Punjab College
FAISALABAD09.2012
Skills
- Service-Oriented mannerism
- Data entry expertise
- Customer relationship management systems
- Sales and up-selling
- Front desk operation
- Hospitality passion
- Pressure management
- Event planning assistance
- Hospitality standards knowledge
- Guest satisfaction focus
- Complaint management
- Concierge services
- Guest relations
- Front office operations
- Feedback receptiveness
- Verbal articulation
- Stress resilience
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Interpersonal communication
- Payment Processing
- Product knowledge
- Multitasking
- Public speaking
- Conflict Resolution
- Microsoft Office Suite
- Stress tolerance
- Client Relationship Management
Timeline
Hotel receptionist
New Serena Hotel
09.2021 - 11.2023
Till supervisor
Levi's
07.2019 - 04.2021
Receptionist
Hardees
03.2016 - 05.2018
Master of Science - Msc Management With Digital Marketing
BPP University London
Master of Science - Computer Science
University Of Agriculture
Bachelor of Science - Computer Science
Punjab College
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