Sofia Latham
Birmingham,West Midlands
Summary
I am a motivated and enthusiastic university student seeking an opportunity to develop my skills in a customer-facing role within hospitality or retail. I am friendly, approachable, and reliable, I enjoy meeting new people, providing excellent customer service, and brightening people's day through positive interactions. As an international distance runner, I have developed exceptional discipline, determination, resilience, focus, and time management, allowing me to thrive in fast-paced environments and remain calm under pressure. I am a quick learner who enjoys new challenges, works well as part of a team, and is always willing to go the extra mile to support colleagues and customers. I have ADHD and autism, which I view as strengths that have shaped my creativity, problem-solving abilities, and unique perspective, and I am proud of who I am. I am looking for the opportunity to prove myself, continue learning, and make a positive contribution to a team while delivering outstanding customer experiences.
Overview
5
5
years of post-secondary education
Work history
Shop assistant
Runners World Shoe Store
London
2022.07 - 2022.07
- Maintained knowledge of current sales promotions, running and bio-mechanics helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- Monitored trends in consumer behaviour with keen attention to detail.
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
- Managed till operations smoothly, reducing waiting time for customers.
- Maintained knowledge of products and features to provide recommendations to customers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Organised displays to promote inventory and encourage customer purchases.
Education
A-Levels - Biology
St Clement Danes
Chorleywood, Hertfordshire 2021.09 - 2023.06
A-Levels - Physical education
St Clement Danes
Chorleywood, Hertfordshire 2021.09 - 2023.06
A-Levels - Chemistry
St Clement Danes
Chorleywood, Hertfordshire 2021.09 - 2023.06
Skills
- Outstanding customer service
- Stock counting
- Upselling expertise
- Product knowledge
- Confident communicator
- Customer Service
- Store layout designing
- Brand Promotion
- Positive attitude
- Strategic selling techniques
- Returns handling
Affiliations
- International level distance runner
- Swimming
- Gym
- Cooking
- Climbing
- Shopping
- Baking
Accomplishments
- International road running team selection.
- Multiple county cross-country team selections (2021–2026).
- 5km personal best of 16:08 , achieved through over eight years of dedicated training.
- Achieved First-Class results in all university examinations through effective organisation and independent study.
- Successfully balanced university studies with high-level competitive sport, demonstrating excellent time management and commitment.
- Developed strong discipline, resilience, teamwork, and the ability to perform under pressure through competitive athletics.
Timeline
Shop assistant
Runners World Shoe Store
2022.07 - 2022.07
A-Levels - Biology
St Clement Danes
2021.09 - 2023.06
A-Levels - Physical education
St Clement Danes
2021.09 - 2023.06
A-Levels - Chemistry
St Clement Danes
2021.09 - 2023.06