Shahid Rashid
Oldham,Manchester
Summary
Hardworking and reliable professional with proven ability to manage diverse workloads and oversee shop floor operations. Demonstrates quick and accurate performance under pressure, consistently meeting deadlines with minimal supervision. Strong communicator with excellent interpersonal skills and extensive experience in retail and compliance standards. Target-driven and enthusiastic, recognized as a top performer with supervisory experience and a commitment to training new staff for compliance. Results-oriented professional with extensive experience in retail operations and team leadership. Drives operational excellence through effective communication and proactive problem-solving. Committed to enhancing customer experiences and promoting a positive work environment that encourages staff development and compliance.
Overview
20
20
years of professional experience
Work History
Assistant manger Oasis & target darts pop up shop
Teleporter
Manchester , Manchester
05.2025 - Current
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Oversaw work of administrative staff supporting [Type] operations and facilitated key cross-functional collaboration.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
- Directed daily operation of [Type] business and flexed with changing demands to consistently meet objectives.
Sales and marketing at Costco
Edge recruitment
04.2019 - Current
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Actively listened to customers to fully understand requests and address concerns.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
Till Assistant
Morrisons
Chadderton , Manchester
06.2020 - 01.2022
- Maintained a tidy and organised checkout area to uphold store presentation standards.
- Issued receipts and required documentation for [Type] transactions.
- Assisted customers with queries about products, enhancing shopping satisfaction.
- Trained new team members in cash register operation, stock procedures and customer service.
- Implemented promotional offers at point of sale, increasing awareness of store deals.
- Coordinated with the merchandising team to highlight promotional items near tills.
- Collaborated with security staff to prevent theft, ensuring a safe shopping environment.
- Managed cash and card payments, ensuring accurate financial transactions and minimising discrepancies.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers locate products, answering questions and offering product-related expertise.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Communicated effectively with team members and management, fostering a collaborative work environment.
- Processed credit and cash transactions using Point Of Sale (POS) system.
- Addressed and resolved queries and complaints, offering solutions to ensure customer satisfaction and loyalty.
- Maintained high standards of cleanliness and organisation within the checkout area, promoting a positive store environment.
- Maintained neat and clean shop floor and storage areas.
- Tallied cash at end of shift, actioning and reporting discrepancies according to company policies.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
Assistant Manager
Samsung
Manchester , Uk
04.2018 - 08.2018
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Prepared statements detailing operational detail and key performance indicators.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Negotiated with suppliers to secure better prices, improving profit margins.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Set up business contracts, obtained signatures and processed paperwork.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Collaborated with the marketing department to support in-store and online promotions.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Directed daily operation of [Type] business and flexed with changing demands to consistently meet objectives.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Oversaw work of administrative staff supporting [Type] operations and facilitated key cross-functional collaboration.
Homeware manager team leader
Matalan
10.2017 - 03.2018
- Home ware manager team leader
- Running the store and running a floor that takes more than 250k a year
- Managing a team of 67 people and a supporting a 5million plus store exceeding KPI targets month on month.
Sales Assistant
Perfect homes
08.2013 - 08.2017
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Sales Assistant
Curry's -PC World
10.2012 - 07.2013
- Temporary Contract
- Retail assistant with a range of shop floor duties
- Main duties serving customers and online reservations
- Dealing with customers face to face
Sales Assistant - Team Leader
Carphone Warehouse
08.2006 - 02.2011
- Conducted morning briefing to a team of six people
- Spoke to customers and generated business from new and existing customers
- Completing a weekly stock take and undertook deliveries
- Resolved customer complaints and queries
- Responsible for opening and closing business premises
- Set targets for staff members including KPI's
Education
GCSE Qualifications - Maths, English, Science, Information Technology, Urdu, Drama, History
Broad Oak High School
Bury07.1998
NVQ - Retail level 1,2,3,4 Team leader level 2, Management level 3, Management level 4
The Open University
Manchester, MANSkills
- Customer relationship management
- Sales strategy
- Team leadership
- Merchandising
- Staff management
- Customer service
- Sales analysis
- Inventory management
- Team building
- Visual merchandising
- Employee training
- Conflict resolution
- Process improvement
- Strategic planning
- Operational support
- Performance monitoring
- Safety compliance
- Communication skills
- Leadership skills
- Excellent communication
- Customer relationship building
- Staff mentoring
- Task prioritisation
- Outstanding customer service
- Staff scheduling
- Report generation
- Project Management
- Business operations understanding
- Compliance awareness
- Supervisory expertise
- Quality control procedures
- Client account management
- Department management
- Promotions execution
- Budget planning
- Inventory management systems
- General office administration
- Recruitment and hiring practices
- Administrative procedures
- Invoicing
- Regulatory compliance
- Time-management
- Creative thinking
- Customer service excellence
- Positive attitude
- Project management software
- Strong IT
- Sustainability initiatives
- Influential networking
- Effective delegator
- Supply negotiation
- Policy development
- Digital marketing
- Bookkeeping
- Market research techniques
- Contract management
- Reliable follow-through
- HR policies and procedures
- Contract negotiation and administration
- Organisational development
References
- Michelle Darcy, Manager, Perfect Homes, 07967491279, 51-53 Yorkshire Street, Rochdale, England, OL16 1BT
- Katty, Store Manager, Matalan Oldham, 07500104688, Unit 2, Alexandria Retail Park, Oldham, England, OL4 1SA
Languages
English
Proficient
C2
Punjabi
Proficient
C2
Urdu
Proficient
C2
Hindi
Advanced
C1
Hobbies and interests
I like to read books in my spare time, I love to go for walks on beaches
Timeline
Assistant manger Oasis & target darts pop up shop
Teleporter
05.2025 - Current
Till Assistant
Morrisons
06.2020 - 01.2022
Sales and marketing at Costco
Edge recruitment
04.2019 - Current
Assistant Manager
Samsung
04.2018 - 08.2018
Homeware manager team leader
Matalan
10.2017 - 03.2018
Sales Assistant
Perfect homes
08.2013 - 08.2017
Sales Assistant
Curry's -PC World
10.2012 - 07.2013
Sales Assistant - Team Leader
Carphone Warehouse
08.2006 - 02.2011
GCSE Qualifications - Maths, English, Science, Information Technology, Urdu, Drama, History
Broad Oak High School
NVQ - Retail level 1,2,3,4 Team leader level 2, Management level 3, Management level 4
The Open University