Joseph Mcintosh
Livingston,West Lothian
Summary
Offering strong customer service and communication skills. Knowledgeable about team collaboration, stock management, and basic sales techniques. Ready to use and develop problem-solving, interpersonal, and organisational skills in [Desired Position] role.
Experienced in retail with focus on customer service and sales. Capable of enhancing customer experiences and driving sales through excellent communication and product knowledge. Skilled in inventory management and maintaining well-organised shop floor.
Friendly and motivated individual with strong customer service and communication skills seeking role as Retail Shop Assistant. Proficient in handling transactions and stocking shelves, bringing helpful and positive attitude to any team. Committed to creating welcoming shopping experience that drives customer satisfaction and loyalty.
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Dedicated student seeking flexible retail position. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support team.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Experienced [Job Title] with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Service-oriented [Job Title] with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Personable Retail Shop Assistant with strong sales skills and commitment to customer satisfaction. Converses with customers to uncover needs and offers well-suited product recommendations. Friendly and helpful with excellent communication skills.
Upbeat retail worker offers active listening and personable communication skills. Thrives in customer service environments with commitment to providing top-quality service.
Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating pos equipment, processing merchandise returns and updating pricing.
Adaptable retail associate brings record of superior customer service. Promotes loyalty by creating engaging shopping experiences and commitment to meeting customer needs. Excels in merchandising and store upkeep.
Friendly and customer-focused, equipped with excellent communication and problem-solving skills, along with strong ability to manage time efficiently. Possesses keen eye for detail and natural talent for creating welcoming atmosphere. Eager to contribute to success of [Desired Position] role by ensuring positive shopping experience for customers.
Friendly Retail Shop Assistant with knack for building customer relationships and enhancing shopping experiences. Known for creating visually appealing displays that drive sales and maintaining tidy, organised shop floor. Proven track record in upselling products and resolving customer issues swiftly.
Overview
40
40
years of professional experience
4
4
years of post-secondary education
Work history
Retail shop assistant
Morrisons
Livingston, West Lothian
1998.08 - 2025.12
- Collaborated closely with team members for efficient operations.
- Managed interdepartmental communication effectively; accelerated problem resolution time.
- Kept detailed inventory records, minimising stock discrepancies.
- Promoted store loyalty scheme to improve repeat business.
Retail worker
presto
edinburgh, sighthill
1989.08 - 1998.08
- Offered personalised service to each shopper, driving repeat business.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Operated till accurately to ensure smooth checkout process.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Educated customers on product features and benefits resulting in increased sales.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Consistently met personal sales goals whilst providing excellent customer service.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Created attractive product displays that stimulated customer interest and purchases.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of products and features to provide recommendations to customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Built lasting relationships with clients through customer service interactions.
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Maintained meticulous store appearance through cleaning, organising and tidying of [Type] areas.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Managed daily administration process associated with sales, stock control and deliveries, ensuring all orders were progressed on time.
- Created appealing merchandising displays to grow sales for [Product], increasing product sales by [Number]%.
- Collaborated with sales managers to meet target quotas.
- Promoted customer loyalty scheme at checkout.
Warehouse assistant
buisness records and document storage
edinburgh, south gyle industrial estate
1985.08 - 1989.08
- Contributed to achieving targets through consistent hard work.
- Facilitated fluid operations with cooperative teamwork.
- Upheld health and safety regulations, minimising risk in the workplace.
- Picked, packed and dispatched consignments for timely deliveries.
- Streamlined workflow by creating efficient goods organisation system.
- Followed health and safety guidelines with diligent use of protective gear.
- Coordinated with team members for effective task completion.
- Maintained accurate stock records for easy tracking and retrieval of goods.
- Assisted in staff training to ensure operational efficiency.
- Assembled products efficiently, facilitating timely order fulfilment.
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Loaded lorries to expedite delivery schedules.
- Checked incoming shipments, verifying accuracy against invoices or orders.
- Ensured safety standards with regular equipment maintenance checks.
- Kept warehouse clean, ensuring a safe working environment.
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Communicated effectively with dispatch teams to ensure prompt deliveries.
- Operated pallet jacks safely, preventing workplace accidents.
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Packed orders accurately to prevent damages during transit.
- Organised warehouse layout for optimised space utilisation.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Picked and despatched high-volume orders accurately.
- Completed work following safety rules for best working practices.
- Performed duties safely in line with warehouse rules, promoting best working practices.
- Loaded packaged goods on to trucks for shipping.
- Communicated with all levels of staff, maintaining positive, productive working environments.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Consistently achieved daily picking targets through a diligent work ethic and dedication to team success.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
- Attended shift briefings to understand work requirements.
- Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
- Provided flexible working patterns to meet evolving warehouse scheduling needs.
- Ensured picking documentation was completed correctly.
- Worked comfortably and confidently at height, accessing elevated products safely and securely.
- Accurately staged and sorted products for loading, improving timely dispatch processes.
- Kept accurate stock records using warehouse inventory management software.
- Prepared warehouse spaces for audit, ensuring orderly access to stock and supplies.
- Maintained clean, safe and orderly warehouse space.
- Prepared items for timely dispatch and safe transportation.
- Sorted materials on warehouse racks and shelves.
- Cleaned and tidied work areas to meet inspection requirements.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Performed tagging and labelling of warehouse inventory.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Received deliveries and helped to coordinate storage.
- Moved stock around by hand, using forklift truck or lifting gear.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Maintained and cleaned warehouse equipment following set procedures.
- Assisted with loading and unloading of vehicles manually and using machines.
- Recorded number and quality of products, taking appropriate action of defective items.
- Carried out stock control and maintained quality standards high for audits.
- Operated lifting equipment to transport and store stock.
- Followed safety standards for carrying, moving and storing freight.
- Followed safety guidelines when operating in hazardous environments.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Operated material handling equipment to move large and heavy loads.
- Maintained employee safety through observation of surroundings when moving cargo.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
- Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
Education
cse and o grade - maths english science craft and design art history religeous education
wester hailes education centre
edinburgh 1980.08 - 1984.04
Skills
- Electronic till operation
- Sales floor navigation
- Store maintenance understanding
- Product knowledgeability
- Product display creation
- Price tagging
- Promotion execution
- Sales persuasion
- Pricing and tagging accuracy
- Restocking procedures
- Point of sale operation
- Weekend availability
- Customer Service
- Merchandising
- Product knowledge
- Stock counting
- POS Systems
- Stock management
- Visual merchandising
- Point of sale system operation
- Shelf stocking
- Stock audits
- Display setup
- Barcode scanning
- Stock room management
- Retail operations
- Point of Sale (POS) systems
- Stock replenishment
- Customer engagement
- Delivery management
- Store presentation
- Loading and unloading
- Customer loyalty programme administration
- Manual lifting
- Manual handling training
- Window display visual merchandising
- Confident communicator
- Outstanding customer service
- Outgoing and enthusiastic
- Retail merchandising expertise
- Computer literate
- Health and Safety regulations
- Cash handling
- Visual merchandising insight
- Inventory awareness
Affiliations
- computer maintenance computer gaming gardening walking
Timeline
Retail shop assistant
Morrisons
1998.08 - 2025.12
Retail worker
presto
1989.08 - 1998.08
Warehouse assistant
buisness records and document storage
1985.08 - 1989.08
cse and o grade - maths english science craft and design art history religeous education
wester hailes education centre
1980.08 - 1984.04