Maggie Guest
Doncaster,South Yorkshire
Summary
Energetic young individual familiar with many skills.
Possess remarkable multi-tasking and listening abilities. Seek to leverage industry experience, enthusiasm and gain knowledge to take on new challenge in a growing operation.
As well as developing excellent customer service skills, I have also learnt the importance of teamwork, although I am equally able to work confidently on my own. I have proven that I am able to develop positive relationships within the workplace coupled with my ability to be flexible and adaptable when necessary. Along with that, I am able to work efficiently in a fast-paced environment, whilst still maintaining customer service standards and expectations.
From a young age, I have always been helping people. Whether it’s volunteering or a paid role, I love making people smile and providing a good service to all.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Shop Assistant
Barnado's
East Retford, Nottinghamshire
Bar Team Member
Marston's
Doncaster, South Yorkshire
05.2023 - Current
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Refused drinks service to guests without appropriate proof of age.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Administrative Assistant
The Official Mortgage Company
East Retford, Nottinghamshire
09.2020 - Current
- Acted as main contact for internal and external clients.
- Assisted managers in compiling and organising materials for meetings.
- Ordered office supplies and researched new deals and suppliers.
- Received, sorted and distributed incoming mail.
Care Worker (Homecare)
Bespoke
Doncaster, South Yorkshire
02.2023 - 05.2023
- Established trust by building meaningful rapport with service users and their families.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Shared hobbies and interests to build rapport with clients.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Nurtured service users' confidence and independence, improving social rehabilitation for patients.
Restaurant Waitress
Evolution Restaurant - Yorkshire Wildlife Park
Doncaster, South Yorkshire
06.2022 - 09.2022
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Shop Assistant
Barnado's
East Retford, Nottinghamshire
01.2019 - 08.2019
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Kitchen Assistant
The Brewer's Arm's
Clayworth, Retford
01.2018 - 01.2019
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Used kitchen equipment as instructed and to safety protocols.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
Education
A-Levels - Applied Science
09.2021 - 09.2023
A-Levels - Health and Social Care
09.2021 - 09.2023
NVQ Level 3 - Criminolgy
09.2021 - 09.2023
GCSEs -
09.2015 - 09.2021
Hospitality A* Distinction
Childcare A
English Language 5
English Literature 5
French 5
Maths 4
Geography 4
Science 4
RE 4
Skills
- Verbal communication
- Suggestive selling
- Courteous
- Problem solving
- Outstanding customer service
- Organised and reliable
- Customer service
Timeline
Bar Team Member - Marston's
05.2023 - Current
Care Worker (Homecare) - Bespoke
02.2023 - 05.2023
Restaurant Waitress - Evolution Restaurant - Yorkshire Wildlife Park
06.2022 - 09.2022
Retford Oaks Academy - A-Levels, Applied Science
09.2021 - 09.2023
Retford Oaks Academy - A-Levels, Health and Social Care
09.2021 - 09.2023
Retford Oaks Academy - NVQ Level 3, Criminolgy
09.2021 - 09.2023
Administrative Assistant - The Official Mortgage Company
09.2020 - Current
Shop Assistant - Barnado's
01.2019 - 08.2019
Kitchen Assistant - The Brewer's Arm's
01.2018 - 01.2019
Retford Oaks Academy - GCSEs,
09.2015 - 09.2021
Shop Assistant - Barnado's
Similar Profiles
Annabel CarolinaAnnabel Carolina
Volunteer retail assistant at Barnado'sVolunteer retail assistant at Barnado's
Ethan MilnesEthan Milnes
Rework Operative at Major recruitmentRework Operative at Major recruitment
ANUSHA HABIB KHANANUSHA HABIB KHAN
Service Guide at EE Limited (BT Group)Service Guide at EE Limited (BT Group)
Alexia BrierleyAlexia Brierley
Sales Support at Cura Products LtdSales Support at Cura Products Ltd
Temidayo OluyaTemidayo Oluya
I.T. Technician Specialist at Bimot Pharmacy and SupermarketI.T. Technician Specialist at Bimot Pharmacy and Supermarket