SION COLEMAN
Aberdovey ,Gwynedd
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. I Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and a higher level of repeat customers. Recognised for insuring positive workplace culture and driving continuous improvement.
Overview
3
3
years of professional experience
Work history
Assistant manager
Marstons
Aberdovey , Gwynedd
03.2025 - Current
- Assisted in managing daily operations to ensure smooth service delivery.
- Coordinated with team members to maintain high standards of customer service.
- Trained new staff on operational procedures and company policies.
- Resolved customer complaints effectively to enhance overall satisfaction.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Assumed responsibility for the business on two occasions (April 2025 one month and a subsequent three-week period), delivering significant operational improvements on both occasions. Built strong team engagement and credibility, aligning all staff toward shared objectives. In this period our reputation score on both occasions soared this time reaching level 810 plus and also hitting our record week on order and pay at 24.2 percent.
Duty manager
Trefeddian Hotel
Aberdovey , Gwynedd
01.2024 - 03.2025
- Identified areas of improvement through regular performance assessments of staff members.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Ensured customer satisfaction with prompt problem resolution.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Supervisor
Tyn Y Cornel
Aberganolwyn , Gwynedd
01.2023 - 01.2024
- Supervised daily operations ensuring adherence to safety protocols and company standards.
- Assisted in coordinating daily operations to ensure efficient workflow across departments.
- Facilitated problem-solving sessions to identify solutions for operational challenges.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
GCSEs - Metallurgical Engineering
Ysgol Bro Hyddgen
Machynlleth 01.2017
Skills
- Leadership proficiency
- Proactive initiative taker
- Recruitment and hiring practices
- Finance management
- Staff management
- Budget planning
Languages
English
Upper intermediate
B2
Welsh
Intermediate
B1
Golf
This year I achieved a handicap of 0.3 reaching the top 0.1 percent worldwide.
Timeline
Assistant manager
Marstons
03.2025 - Current
Duty manager
Trefeddian Hotel
01.2024 - 03.2025
Supervisor
Tyn Y Cornel
01.2023 - 01.2024
GCSEs - Metallurgical Engineering
Ysgol Bro Hyddgen