Simone Ritchie
Retford,Nottinghamshire
Summary
Accomplished professional with extensive expertise in time and task organisation, leadership excellence, and proactive communication. Demonstrates strong decision-making competence and crisis handling abilities, effectively managing customer relations and team motivation. Skilled in human resource procedures, staff recruitment, and adult safeguarding investigations, with a proven track record in clinical staff training and supervision. Adept at implementing audit findings and conducting care standards audits to ensure compliance. Committed to staff development through chairing meetings and providing training, while efficiently deputising as General Manager.
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Deputy Manager
Knightscare
Retford, Nottinghamshire
2017.12 - Current
- Collaborated with the manager to achieve organisational goals.
- Coordinated with different departments, ensuring excellent care delivery.
- Provided guidance to junior staff, fostering professional growth and development.
- Boosted team morale through effective communication and feedback systems.
- Enforced company policies for a safe and productive work environment.
- Facilitated staff meetings, leading to improved collaboration.
- Implemented effective staff training programmes for improved performance.
- Supervised team members for optimal task completion.
- Managed daily operations for smooth running of the Care Home.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Delivered moving and handling training to all staff and monitored compliance.
- Performed risk assessments and care plans for new ad existing residents.
- Performed supervisions and appraisals to maximise potential of all staff.
Assistant Practitioner
NHS Nottinghamshire Healthcare
Retford, Nottinghamshire
2010.01 - 2017.12
- Maintained accurate patient records for seamless continuity of care.
- Contributed to team meetings with useful suggestions for improved patient care.
- Monitored vital signs regularly to identify any potential health issues early.
- Delivered Pressure Ulcer Prevention strategies across 28 Bassetlaw Care Homes, reducing pressure ulcers by over 80%.
- Provided quality patient care by communicating effectively with team members.
- Supported senior staff in delivering care plans, enhancing well-being of service users.
- Completed all documentation accurately and confidentially maintaining high professional standards.
- Worked within multidisciplinary teams for effective patient management.
- Kept detailed records of medical conditions and histories, providing exceptional and individualised care.
- Liaised with multidisciplinary healthcare providers to foster continuum of care.
- Co wrote the React To Red, and React to Moisture training package.
Senior Carer
FBC Care Homes (St Saviours)
Retford, Nottinghamshire
2008.05 - 2010.01
- Provided compassionate care to elderly residents, ensuring comfort and safety.
- Dealt tactfully with sensitive situations around end-of-life care, offering emotional support to families as well as residents themselves.
- Maintained a clean, hygienic living environment for clients.
- Maintained confidentiality and compliance standards for optimised patient care.
- Collaborated with multidisciplinary team to optimise patient outcomes.
- Ensured cleanliness and tidiness of residents' rooms, promoting a healthy environment.
- Facilitated communication between family members and healthcare staff regarding resident's progress.
- Upheld dignity and privacy of residents during personal care tasks such as bathing and dressing.
- Assisted residents with daily activities for maintaining quality of life.
- Conducted regular checks at night, ensuring security for all occupants within the premises.
- Administered medications accurately following doctor's orders.
- Submitted reports to manager regarding status of client.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Community carer worker
Mears
Retford, Nottinghamshire
2006.08 - 2008.05
- Handled medication management, ensuring proper dosage and timely intake by service users.
- Conducted risk assessments within client homes; identified potential hazards and took corrective actions promptly.
- Maintained cleanliness in clients' homes, resulting in more hygienic living conditions.
- Prepared nutritious meals for community members, promoting better health outcomes.
- Delivered shopping and other essentials to housebound individuals, enabling them to maintain independence.
- Participated actively in staff training sessions; upskilled regularly as per industry standards.
- Promoted mental wellbeing by engaging clients in stimulating conversations and activities.
- Ensured safety in the community by conducting regular check-ins on vulnerable individuals.
- Assisted elderly individuals with daily tasks for improved quality of life.
- Documented client progress through detailed record-keeping, aiding in treatment planning and review processes.
- Responded promptly to emergencies with quick thinking and appropriate action.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Offered palliative care to patients with serious and terminal illnesses.
Telecommunications Advisor
BT Call Centre
Doncaster, South Yorkshire
2000.07 - 2006.08
- Inbound and Outbound sales
- Collaborated effectively with colleagues, fostering a positive work environment.
- Assisted to manage teams and educate new staff
Quality Auditor/Machinist
Coats Viyella
Retford, Nottinghamshire
1994.05 - 2000.08
- audited quality of clothes for excellent product delivery
- achieved required targets for timely delivery
Hair stylist
In Trim
Harworth, Nottinghamshire
1991.05 - 1994.05
- Collaborated closely with other salon staff to provide comprehensive beauty services.
- Participated in professional training workshops to expand skill set.
- Conducted product demonstrations, promoting sales of premium hair care products.
- Perfected blow-drying techniques, offering sleek finishes that lasted long after the salon visit.
Education
Foundation Degree in Health & Social Care - Health & Social Care
The Open University
England 2013.06 - 2017.06
NVQ Level 3 - Health & Social Care
City & Guilds
England 2009.01 - 2010.01
NVQ Level 2 - Health & Social Care
City & Guilds
England 2008.08 - 2009.01
Skills
- Time and task organisation
- Product or service knowledge
- Human resource procedures
- Leadership excellence
- Proactive communication
- Decision-Making competence
- Customer relations
- Quick decision-making
- Crisis handling
- Team motivation
- Ability to train
- Adult safeguarding investigations
- Staff recruitment
- General Manager deputising
- Clinical staff training and supervision
- Audit findings implementation
- Staff development
- Chairing staff meetings
- Care standards audits
- Time efficiency
Affiliations
- My main interests is my family. I have 3 adult children and a 3 year old granddaughter. I love travelling the world.
Accomplishments
In 2016, I won Unsung hero for the NHS Nottinghamshire Health Care, for educating near 1000 care home staff to prevent ulcer.
This was the proudest moment of my working career.
References
References available upon request.
Timeline
Deputy Manager
Knightscare
2017.12 - Current
Foundation Degree in Health & Social Care - Health & Social Care
The Open University
2013.06 - 2017.06
Assistant Practitioner
NHS Nottinghamshire Healthcare
2010.01 - 2017.12
NVQ Level 3 - Health & Social Care
City & Guilds
2009.01 - 2010.01
NVQ Level 2 - Health & Social Care
City & Guilds
2008.08 - 2009.01
Senior Carer
FBC Care Homes (St Saviours)
2008.05 - 2010.01
Community carer worker
Mears
2006.08 - 2008.05
Telecommunications Advisor
BT Call Centre
2000.07 - 2006.08
Quality Auditor/Machinist
Coats Viyella
1994.05 - 2000.08
Hair stylist
In Trim
1991.05 - 1994.05