Summary
Overview
Work History
Education
Skills
Timeline
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Anna Chmielewska

Crewe,Crewe

Summary


Offering strong candidate for this job with background in team leadership and customer service. Knowledgeable about conflict resolution and operational management. Ready to use and develop problem-solving, communication, and organizational skills in Home Manager role.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Deputy manager

HC One
Crewe, Cheshire East
11.2008 - Current
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Oversaw project execution, ensuring timelines were met efficiently.
  • Streamlined processes to improve and optimise office operations.
  • Represented organisations at seminars, conferences and business events.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Designed and implemented training to further develop staff based on business goals.
  • Streamlined administrative functions to enhance efficiency.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Utilised strategic planning to drive business growth.
  • Developed organisational policies for administrative oversight and internal controls.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Coordinated with different departments, ensuring seamless communication flow.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Planned revenue generation strategies designed for growth.
  • Conducted performance evaluations, enhancing individual employee development.
  • Boosted team morale through effective communication and feedback systems.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Collaborated with the manager to achieve organisational goals.
  • Supervised team members for optimal task completion.
  • Monitored health and safety measures for guaranteed compliance.
  • Provided guidance to junior staff, fostering professional growth and development.
  • Facilitated staff meetings, leading to improved collaboration.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

Bachelor of Science - Nursing

Pomorska Akademia Medyczna
Szczecin/ Poland
09.2004 - 07.2007

Skills

  • Leadership excellence
  • Public relations strategies
  • Risk Management
  • Persuasive communication
  • Ability to train
  • Interpersonal communication
  • Budget oversight
  • Dynamic leadership
  • Relationship-building
  • Medical consumables stock ordering
  • First-aid certified
  • Staff recruitment
  • Report-writing
  • Time and task organisation
  • Customer service excellence
  • Time-management
  • Recruitment
  • Team motivation
  • Positive attitude
  • Clinical risk assessments

Timeline

Deputy manager

HC One
11.2008 - Current

Bachelor of Science - Nursing

Pomorska Akademia Medyczna
09.2004 - 07.2007

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Anna Chmielewska