Florenca Santos
Forest Gate,Greater london
Summary
Dynamic and results-driven professional with a robust skill set in leadership excellence, strategic decision-making, and proactive communication. Demonstrates expertise in regulatory compliance, human resource procedures, and customer relations, complemented by strong delegating abilities and team motivation. Proven track record in marketing strategy development, sales operations, and sustainability initiatives. Committed to enhancing organisational performance through effective staff development, clinical staff training, and performance evaluation. Aspires to leverage skills in a challenging role that fosters growth and innovation.
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
12
12
years of professional experience
Work history
Deputy manager
Aldi
Lea Bridge, Greater London
11.2020 - Current
- Led initiatives to improve operational efficiency and streamline processes across departments.
- Mentored junior staff members to enhance their skills and ensure adherence to best practices.
- Collaborated with cross-functional teams to develop and implement strategic plans for growth.
- Supervised team members for optimal task completion.
- Boosted team morale through effective communication and feedback systems.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Collaborated with the manager to achieve organisational goals.
- Utilised strategic planning to drive business growth.
- Enforced company policies for a safe and productive work environment.
- Facilitated staff meetings, leading to improved collaboration.
- Managed daily operations for smooth running of the office.
- Stocked merchandise efficiently to ensure shelves remained well-presented and fully stocked.
- Collaborated with team members to organise promotional displays and ensure product visibility.
- Demonstrated safe handling techniques for heavy items during restocking processes.
- Executed daily cleaning routines to uphold high standards of store cleanliness and organisation.
- Rotated perishable goods regularly, minimising waste due to expired products.
- Managed the prompt shelving of new merchandise for immediate customer access.
- Organised stock room to improve efficiency in product retrieval and restocking.
Floor supervisor
Prezzo Italian Restaurant
Wandsworth
01.2017 - 12.2020
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored new team members on proper procedures and customer service skills.
- Coordinated staff schedules to optimise coverage during peak hours and enhance service delivery.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Implemented efficient workflow processes to improve team productivity and service efficiency.
- Resolved customer complaints swiftly to maintain high standards of customer satisfaction.
- Provided first-line support to staff members, resolving issues promptly.
- Collaborated with management to develop strategies for enhancing overall team performance.
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
- Liaised between management and staff for better transparency and trust-building.
- Ensured cleanliness, resulting in an improved health and safety record.
- Improved team morale by implementing a positive feedback system.
- Coordinated staff shifts for optimal coverage during peak hours.
- Maintained company standards with regular quality checks.
- Managed stock control to reduce wastage and improve efficiency.
- Handled customer complaints, leading to higher satisfaction levels.
- Led team meetings for clearer communication and task delegation.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Cashed up tills and counted takings to balance books at business close.
- Delegated tasks to staff to meet daily service requirements.
Floor supervisor
Fernando`s
Leicester Square, Greater London
06.2016 - 12.2016
- Supervised daily operations to ensure high standards of service delivery.
- Managed team performance by providing guidance and training to staff members.
- Coordinated inventory management procedures to maintain stock levels efficiently.
- Maintained a positive restaurant atmosphere.
- Implemented health and safety protocols to ensure a secure working environment.
- Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform, name tags.
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
- Maintained inventory levels, reducing instances of out-of-stock items significantly.
- Ensured cleanliness, resulting in an improved health and safety record.
- Coordinated with suppliers for timely delivery of products, ensuring minimal disruption to available stock levels.
- Maintained clean, tidy store environment for enhanced customer shopping experience.
- Removed damaged or expired goods from shelves, ensuring only top-quality items were sold.
- Ensured optimal product visibility by strategically organising merchandise on shelves.
Administrative assistant
Portuguese Government
Madeira, Estreito Camara de Lobos
02.2015 - 04.2016
- Supported daily office operations by managing correspondence and scheduling appointments.
- Assisted in maintaining organised filing systems for both physical and digital documents.
- Coordinated meetings and events by preparing agendas and distributing relevant materials.
- Processed incoming and outgoing mail ensuring prompt and accurate distribution.
- Utilised office software to create documents, presentations, and spreadsheets for various projects.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Submitted timely reports which provided critical updates on various projects.
- Improved customer satisfaction through prompt response to email and phone queries.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Contributed to team effort by accomplishing related results as needed.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Supported accurate record-keeping with proficient data entry skills.
- Facilitated internal communication.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
- Transcribed or scanned data to create new files.
Social worker
SocioHabita Funchal
Madeira, Funchal
06.2014 - 09.2014
- Assisted clients in navigating social services to access necessary resources.
- Conducted assessments to identify individual needs and develop tailored support plans.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Facilitated workshops and support groups to promote social inclusion and personal development.
- Provided guidance and support to individuals facing various social challenges.
- Ensured child safety by conducting regular home visits and risk assessments.
- Coordinated with multi-disciplinary teams to create comprehensive care plan.
- Responded calmly to manage crises and emergency situations.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
Education
GCSEs - Social Worker
Escola Basica e Secundaria Dr. Angelo Augusto da Silva
Funchal, Madeira 10/2011 - 06/2014
Skills
- Proactive communication
- Knowledge of regulatory compliance
- Time and task organisation
- Leadership excellence
- Human resource procedures
- Decision-Making competence
- Data interpretation and reporting
- Customer relations
- Quick decision-making
- Clinical staff training and supervision
- Marketing strategy development
- Sustainability initiatives
- Sales operations
- Inventory control procedures
- Strategic decision-making
- Team motivation
- Staff development
- Performance evaluation
- Sales and service target delivery
- Strong delegating abilities
- Staff coaching
- Time efficiency
- Customer Service
- Leadership skills
Languages
Portuguese
Proficient (C2)
Spanish
Fluent
English
Upper intermediate
Turkish
Elementary
Timeline
Deputy manager
Aldi
11.2020 - Current
Floor supervisor
Prezzo Italian Restaurant
01.2017 - 12.2020
Floor supervisor
Fernando`s
06.2016 - 12.2016
Administrative assistant
Portuguese Government
02.2015 - 04.2016
Social worker
SocioHabita Funchal
06.2014 - 09.2014
GCSEs - Social Worker
Escola Basica e Secundaria Dr. Angelo Augusto da Silva
10/2011 - 06/2014