Simon Payne
Risley,United Kingdom
Summary
Dynamic professional with a results-driven attitude and expertise in adaptive selling, maintaining client relationships, and resolving customer objections. Proficient in responsive listening and product presentation, leveraging CRM software proficiency to enhance order processing efficiency. Committed to achieving excellence in sales operations while fostering long-term client partnerships.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work history
Sales Advisor
MySpa UK Limited-Derby
Derby, UK
2022.08 - 2024.11
- Assisted customers in Derby showroom to choose suitable spa exercise pools or buildings.
- Handled daily leads and responded to customer inquiries in a timely manner.
- Provided support for existing customer queries and resolved issues effectively.
- Kept informed about new product lines regularly.
- Maintained showroom presentation to high standards.
Showroom Sales Manager
HotSpring World Spa's
Weybridge, UK
2008.05 - 2022.06
- Assisted customers in Weybridge showroom by providing information on Hot Spring portable spas.
- Communicated with potential buyers through telephone and in-person consultations.
- Demonstrated spa models while explaining features and benefits clearly.
- Participated in training courses to improve knowledge on chemical care and spa maintenance.
- Contributed ideas for promotional offers in showroom and online.
- Ensured showroom products remained clean and operational for customer viewings.
- Supported showroom manager in meeting sales targets.
Membership Sales Executive
FOXHILLS GOLF RESORT & HEALTH CLUB
, UK
2008.01 - 2008.04
- Foxhills is one of the UK's leading Golf & Health Resorts, providing accommodation, conferencing, food & beverage and Leisure facilities to over 4000 members within the UK and overseas. Hired to promote opening of new Luxury Spa in July 08.
- Trained in all aspects of Membership Sales.
- Speaking to prospective Members on the telephone or face to face.
- Organizing and leading tours of the resort to highlight facilities.
- Explaining different Membership types and advising of costs / benefits.
- Creating ideas for Membership offers and promotions.
- Present at The Clandon Run to promote Foxhills awareness, organizing Luxury Hamper and created Foxhills information flyers to distribute.
- Assisted in organization of on site "Spa Suite" featuring information on new Spa, Elemis products display, virtual DVD walk through and Membership criteria.
- To ensure the Foxhills name and Spa opening was marketed to full potential.
- Conversing with Directors and Managers to ensure smooth running of the resort.
- To complete and finalize new Member's applications.
- Investigating Customer Complaints and concerns, liaising with departments around the resort to solve problems and instigate procedures to avoid future Member disharmony.
- To liaise with outside events to promote Foxhills, including Surrey County Show, Windsor Racecourse, National Rail & The Clandon Run.
- To liaise with Elemis Spa representative to ensure plans and procedures were in place for July opening.
- To use database information provided to generate leads and new business.
- Attending meeting in regard to future marketing strategies and to discuss all aspects of Sales promotion.
SENIOR SALES SUPERVISOR
FORSITE CONSTRUCTION
, UK
2004.03 - 2007.11
- Forsite is a wholesale supplier of concrete construction accessories which supplies distributors across the UK and Ireland
- Working in a pressurised environment requires exceptional time management skills and the ability to meet strict deadlines. Dealing with a constantly changing set of priorities and liaising with all levels of management.
- Management and training in a growing sales team
- Liaising with customers and suppliers at Director Level
- Evaluating customers enquiries and pricing data
- Monitoring sales trends and following up with pro active sales
- Liaising with warehouse to ensure logistical delivery of items
- Working with current and developing new office procedures
- Extensive training in Company's Products
- Attending courses in USA & Germany with manufacturers of Company's Products
- Gained Certificate of Achievement in Chemical Products with WR Meadows Chicago.
- Maintaining records for stock
- Sourcing and ordering products for sale
INSIDE SALES EXECUTIVE / OFFICE MANAGER
ABAC UK COMPRESSORS LIMITED
, UK
2002.05 - 2004.02
- Assisted with creating new business opportunities and reactivating inactive accounts.
- Coordinated office tasks, supporting the management of four staff in running the sales department.
- Provided quotes for various compression systems and managed supply logistics.
- Gained comprehensive training in air compression and company equipment.
CUSTOMER SERVICE ADVISOR / MARKETING MANAGER
A PLANT LIMITED
, UK
2002.01 - 2002.05
- Assisted in establishing new marketing department for south west region.
- Collaborated with customers to discuss new ideas and strategies from A-Plant.
- Supported processing of site tenders for tools and equipment to London sites and surrounding areas.
- Engaged with directors and managers regarding future plans and ideas.
INSIDE SALES EXECUTIVE
QUAIFE PAPER
, UK
1995.07 - 2001.12
- Trained in all aspects of the Paper and Board industry, Learning about different products and techniques, involving promotional and selling strategies
- Participated in the Institute of Paper course over 1 year and successfully passed in September 1997. Exam consisted of industry history, paper and board calculations and sample identifications
- After 1 year's employment, allocated outside sales representative covering the Surrey area
- Customer liaison both by personal visits and telephone
- Responsible for the day to day running of customer accounts
- Attended numerous seminars involving customer care and marketing techniques
- General administration duties
- Moved within Industry, joined Caxton Paper
- Responsible for two outside representatives covering Essex and East London area base
- Estimating prices and profit margins on orders
- Target and objective setting
- Responsible for resolving invoicing and contract problems
- Moved within Industry, joined Robert Horne Group
- Passed Institute of Paper Diploma Course in May 1999
- Responsible for Outside Sales Representatives covering all areas
- Meeting customers in person to discuss requirements and resolve queries
- Responsible for customer contracts and alterations to items and prices
- In charge of "Clearance Paper Section", involving liaison at director level with regards to sales strategy and pricing structure
- Moved within Industry, joined McNaughton Paper
- Responsible for Outside Sales Representatives covering all areas
- Meeting customers in person to discuss requirements and resolve queries
- Responsible for customer contracts and alterations to items and prices
- Estimating prices and profit margins on orders
SALES ADMINISTRATOR
MARSH PLANT HIRE LIMITED
, UK
1990.01 - 1995.01
- Involved in the leasing and selling of mobile plant equipment to a substantial customer base
- Telephone liaison with customers on a daily basis and also with Police and Council authorities in order to obtain work permits and advise road routes when transporting heavy machinery
- Accompanied Sales Representatives on site/customer visits in order to discuss customer needs, reporting back to directors on serious issues
Education
GCSEs -
Park High School
Gravesend 1981.04 - 1985.06
Skills
- Results-Driven attitude
- Adaptive selling
- Maintaining client relationships
- Resolving customer objections
- Responsive listening
- Product presentation
- CRM Software proficiency
- Order processing
Affiliations
- Sport - watching and playing!
Timeline
Sales Advisor
MySpa UK Limited-Derby
2022.08 - 2024.11
Showroom Sales Manager
HotSpring World Spa's
2008.05 - 2022.06
Membership Sales Executive
FOXHILLS GOLF RESORT & HEALTH CLUB
2008.01 - 2008.04
SENIOR SALES SUPERVISOR
FORSITE CONSTRUCTION
2004.03 - 2007.11
INSIDE SALES EXECUTIVE / OFFICE MANAGER
ABAC UK COMPRESSORS LIMITED
2002.05 - 2004.02
CUSTOMER SERVICE ADVISOR / MARKETING MANAGER
A PLANT LIMITED
2002.01 - 2002.05
INSIDE SALES EXECUTIVE
QUAIFE PAPER
1995.07 - 2001.12
SALES ADMINISTRATOR
MARSH PLANT HIRE LIMITED
1990.01 - 1995.01
GCSEs -
Park High School
1981.04 - 1985.06