Jamie Patterson
West Jesmond,Newcastle upon Tyne
Summary
Confident in assisting customers and driving sales, bringing excellent communication and problem-solving skills to role. Adept at building rapport with clients and providing tailored solutions to meet their needs. Aim to contribute to increased customer satisfaction and sales growth.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
2026
2026
years of professional experience
Work history
Sales Advisor
Fenwick Toy department Newcastle
Newcastle upon Tyne
06.2021 - 07.2025
- Facilitated customer meetings and greetings to enhance engagement.
- Processed customer transactions efficiently at the till point.
- Handled customer enquiries both on the shop floor and via telephone.
- Demonstrated toys effectively to boost sales.
- Replenished stock to maintain product availability.
- Ensured shop floor remained tidy and presentable at all times.
- Regularly in top 3% for e-marketing in entire Fenwick Newcastle
Customer Host
Fenwick Newcastle
Newcastle upon Tyne, Tyne and Wear
12.2020 - 06.2021
- Welcomed customers at Fenwick Northumberland Street entrance, fostering a positive atmosphere.
- Instructed customers to wear face masks and sanitise hands upon entry to ensure safety.
- Managed customer queue at Fenwick Christmas window, ensuring social distancing and hygiene compliance.
- Efficiently minimised wait times for customers through effective queue management.
Market Research Assistant
Explain Market Research
Newcastle upon Tyne, Tyne and Wear
- Conducted pre-scripted surveys through outbound calls, recording responses per Market Research Society guidelines.
- Achieved daily targets and met deadlines consistently.
- Executed comprehensive market research to analyse consumer trends.
- Utilised diverse research tools to gather pertinent data.
- Applied cold calling techniques to extract maximum information from phone interviews.
Education
MA - Art, Business and Creativity
Newcastle University
BSc (Hons) - Environmental Management
Northumbria University
Skills
- Meeting sales goals
- Effective networking
- Responsive listening
- Maintaining client relationships
- Results-Driven attitude
- Product demonstration
- Email Marketing
- Email marketing tools
- Interpersonal savvy
- Proactive outreach
- Initiative taking
- Cash handling
- Customer Service
- Product knowledge
- Visual merchandising
- Microsoft Office Suite
Hobbies and Interests
Art, natural history, rural walking and regular tennis player and member of The Northumberland Club.
Awards
Winner of License This! at Brand Licensing Europe 2013 with Mr Trafalgar a quirky hand drawn rodent character.
Languages
French
Intermediate
Timeline
Sales Advisor
Fenwick Toy department Newcastle
06.2021 - 07.2025
Customer Host
Fenwick Newcastle
12.2020 - 06.2021
BSc (Hons) - Environmental Management
Northumbria University
Market Research Assistant
Explain Market Research
MA - Art, Business and Creativity
Newcastle University
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