Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Florina Sava

London,United Kingdom

Summary

Confident and approachable sales advisor with a strong track record of hitting targets and helping customers find the right products for their needs. I bring energy to every interaction, using a natural ability to connect with people and understand what they're looking for. With hands-on experience in busy retail settings, I stay calm under pressure and consistently turn conversations into sales. I'm someone who works well both independently and as part of a team, always ready to support colleagues, take initiative, and learn new things. I’m focused on delivering great service that not only keeps customers happy but also drives sales and keeps the business moving forward.

Overview

1
1
year of professional experience

Work history

Sales advisor

EE
London
12.2024 - Current
  • Suggested suitable products to customers for enhanced shopping experience.
  • Implemented promotional strategies for increased product visibility.
  • Coordinated special events promoting new product lines.
  • Facilitated smooth checkout process, enhancing customer satisfaction levels.
  • Monitored and refreshed displays to attract customers.
  • Educated customers on warranties and return policies for transparency.
  • Delivered excellent customer service by addressing and resolving queries.
  • Provided customers with price information and handled financial transactions.

Sales advisor

Vodafone Business
London
12.2023 - 12.2024
  • Attended training sessions regularly to keep abreast with latest sales techniques.
  • Conducted market research, gaining insights into competitors' strategies.
  • Provided comprehensive after-sales support, ensuring customer satisfaction.
  • Participated in team meetings contributing valuable ideas for sales improvement.
  • Worked extended hours during holiday season managing high customer footfall.

Education

Bachelor of Business Administration - BA (Hons) Business and Management with Entrepreneurship

University of West London
London
09.2021 -

Skills

  • Telecom Product Expertise (EE, Vodafone, iOS/Android devices)
  • Target-Driven Sales Performance
  • Customer Needs Assessment & Tailored Solutions
  • POS Systems & CRM Tools
  • Conflict Resolution & Complaint Handling
  • Visual Merchandising & Store Operations
  • Team Collaboration & Peer Coaching
  • Results-Driven attitude

Languages

English
Fluent
Romanian
Native
Arabic
Beginner

Timeline

Sales advisor

EE
12.2024 - Current

Sales advisor

Vodafone Business
12.2023 - 12.2024

Bachelor of Business Administration - BA (Hons) Business and Management with Entrepreneurship

University of West London
09.2021 -
Florina Sava