Susan Mabwe
Oxford,Oxfordshire
Summary
Catering Assistant with 4 years of experience ensuring efficient kitchen operations. Skilled in food preparation and maintaining high quality standards. Committed to compliance with food handling and health safety regulations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Catering assistant
St. Catherine's College
Oxford
03.2023 - 04.2025
- Followed recipes meticulously to maintain consistency in taste and quality.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Collaborated with other team members for smooth catering operations during events.
- Assisted in preparation of buffet services, enhancing event experiences for clients.
- Set up dining areas for special events, improving overall ambiance.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Assisted in training new staff members, fostering a supportive work environment.
- Enhanced customer experience by promptly addressing queries and complaints.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Loaded and unloaded silverware and dishes into and from dishwasher.
Catering assistant
Catering Services Internatioanl
Oxford
04.2022 - 01.2024
- Prepared high-quality meals for customer satisfaction.
- Collaborated with other team members for smooth catering operations during events.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Set up dining areas for special events, improving the overall ambiance.
Retail store supervisor
Bonmarche
Oxford
10.2019 - 02.2022
- Collaborated with store manager on promotional campaigns to attract potential customers.
- Maintained store cleanliness for a welcoming environment.
- Implemented loss prevention strategies resulting in decreased shoplifting incidents.
- Managed staff rotas, ensuring full coverage during peak retail hours.
- Mentored new hires providing them with necessary training and support.
- Promoted a positive store culture fostering teamwork and good work ethics.
- Encouraged upselling techniques amongst sales associates leading to increased revenue.
- Ensured compliance with company policies amongst all employees.
- Checked stock levels regularly, ensuring adequate inventory at all times.
- Improved team efficiency through effective delegation of tasks.
- Assisted in recruitment processes to bring onboard competent personnel.
- Trained employees to enhance customer service skills.
- Coordinated deliveries, keeping track of incoming and outgoing merchandise.
- Oversaw cashier activities, reducing queue time significantly during rush hours.
- Delivered excellent customer service by resolving complaints swiftly and effectively.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Cashed up tills and counted takings to balance books at business close.
- Taught employees how to optimise space for special events such as discount sales.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
Retail sales associate
Bonmarche
Oxford
05.2016 - 10.2019
- Boosted store reputation with excellent customer service skills.
- Assisted in visual merchandising, improving shop floor appeal.
- Supported marketing initiatives by setting up promotional displays.
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
- Participated in staff meetings contributing valuable insights for improvement.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Contributed to sales targets through active promotion of products.
- Established rapport with customers through attentive listening and communication.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Updated product labelling and pricing to reflect discounts and offers.
Education
GNVQ - Business Studies
City of Oxford College
Oxford, England 09.1996 - 05.1998
GCSEs - Double Science, Maths, English, French, Geography
Milham Ford Upper School
Oxford, Oxfordshire 01.1994 - 06.1996
Skills
- Handling customer complaints
- Food safety standards compliance
- Kitchen cleaning procedures
- Team player
- Cash handling
- Customer Service
- Food preparation
- Food safety
- Food Hygiene
- Sales target achievement
- Profit maximisation methods
- Personal hygiene awareness
- Maintaining professional appearance
Affiliations
- Running, Reading, Walking, Gardening and cooking
Certification
FSA Food Allergen Certificate
Timeline
Catering assistant
St. Catherine's College
03.2023 - 04.2025
Catering assistant
Catering Services Internatioanl
04.2022 - 01.2024
Retail store supervisor
Bonmarche
10.2019 - 02.2022
Retail sales associate
Bonmarche
05.2016 - 10.2019
GNVQ - Business Studies
City of Oxford College
09.1996 - 05.1998
GCSEs - Double Science, Maths, English, French, Geography
Milham Ford Upper School
01.1994 - 06.1996