Brian Taylor
Salford
Summary
Passionate Catering Assistant with expertise in high quality culinary skills and food preparations. Diligent in ensuring optimum food and safety hygiene, meeting quality standards and providing a can-do attitude to any task. I have training on patisserie and bakery, as well as general cookery skills. I have excellent time-keeping, well presented and hard working.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Catering assistant
Fariways Lodge
Manchester
06.2022 - 03.2025
- Followed recipes meticulously, ensuring consistent dish quality.
- Prepared ingredients for head chef to ensure efficient service.
- Improved customer satisfaction by ensuring timely meal preparation for 50 covers
- Ensured proper portion control reducing unnecessary wastage.
- Improved kitchen efficiency by maintaining clean and organised work area.
- Collaborated with team members for smooth kitchen operations.
- General hospitality activities, setting up areas, cleaning down and greeting guests when required. Preparing and serving drinks and taking food orders.
Customer service agent
First Choice Holidays
Luton, Bedfordshire
02.2016 - 06.2022
- Resolved customer queries to provide clarity on products and services, improving customer satisfaction.
- Built rapport with customers through active listening, enhancing overall customer experience.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Maintained composure in challenging situations, achieving positive resolutions for customers.
- Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
- Communicated effectively with stakeholders to ensure transparency and trust.
- Ensured calls were responded to within 30 seconds SLA service level agreement
- Utilised product knowledge to provide accurate information to customers.
Hospitality team member
Stanley Albion Casino
Salford
03.2013 - 06.2016
- Prepared food for customers (Paying and Complimentary) and colleagues/staff meals
- Served meals professionally, enhancing overall dining experience.
- Maintained cleanliness of dining area, enhancing guest satisfaction.
- Took orders accurately reducing errors in meal preparation.
- Collaborated with bar staff to ensure timely drink delivery.
- Facilitated payments smoothly for quick customer checkout using P.O.S system.
- Prepared tables swiftly, improving turnover rate.
- Upsold menu items, contributing to team sales targets.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Stock replenishment and fridge management.
Education
Some College (No Degree) - Absolute Beginners Cooking
Leiths of London
London 03.2023 - 10.2023
Some College (No Degree) - Mathematics
City & Guilds
Salford 11.2022 - 01.2023
Level 2 Certificate in General Patisserie - Bakery
Warrington College
Warrington 01.2018 - 07.2018
Level 3 Certificate Patisserie & Confectionary - Bakery
Warrington College
Warrington 07.2018 - 07.2019
Intermediate - Cookery
Ashburton Cookery School
Devon 05.2016 - 05.2016
Some College (No Degree) - Patisserie
Ashburton Cookery School
Devon 08.2016 - 08.2016
Level 3 Food Hygiene and Safety for Catering - Food Hygiene and Saftey
High Speed Training
Online 12.2025 - 12.2025
Level 2 Certificate in preparing to work in Care - Adult Social Care
NCFE
Wigan 02.2025 - 11.2025
High School Diploma - Maths, English, Science And Art
Northumberland High School
Salford07.1994
Skills
- Food safety standards compliance
- Customer Service knowledge
- HACCP regulatory knowledge
- Food safety
- Food storage techniques
- Kitchen cleaning procedures
- Team player
- Food portioning
- Portion control
- Food assembly
- Food allergen awareness
- Baking fundamentals
- Barista training
- Kitchen equipment
- Knife techniques
- Stock management
- Stock rotation understanding
- Food product stock control
- Food presentation (Cold and Hot)
- Cash handling
- Food safety
- Hospitality expertise
- Health and safety training
- Basic cooking
- Basic computing
- Passion for culinary arts
- Stock rotation understanding
- Basic cooking
Affiliations
- Hiking and Walking
- 80's Film and Music
- Bakery and Cooking
Timeline
Level 3 Food Hygiene and Safety for Catering - Food Hygiene and Saftey
High Speed Training
12.2025 - 12.2025
Level 2 Certificate in preparing to work in Care - Adult Social Care
NCFE
02.2025 - 11.2025
Some College (No Degree) - Absolute Beginners Cooking
Leiths of London
03.2023 - 10.2023
Some College (No Degree) - Mathematics
City & Guilds
11.2022 - 01.2023
Catering assistant
Fariways Lodge
06.2022 - 03.2025
Level 3 Certificate Patisserie & Confectionary - Bakery
Warrington College
07.2018 - 07.2019
Level 2 Certificate in General Patisserie - Bakery
Warrington College
01.2018 - 07.2018
Some College (No Degree) - Patisserie
Ashburton Cookery School
08.2016 - 08.2016
Intermediate - Cookery
Ashburton Cookery School
05.2016 - 05.2016
Customer service agent
First Choice Holidays
02.2016 - 06.2022
Hospitality team member
Stanley Albion Casino
03.2013 - 06.2016
High School Diploma - Maths, English, Science And Art
Northumberland High School