Alice Mazarahisha Raado
Gloucester
Summary
Completed training in hospitality industry with over nine years of experience as a catering assistant. Demonstrates strong communication and customer service skills, excelling in both team environments and independent roles. Proven ability to plan, organize, and meet deadlines under pressure. Self-motivated and dedicated to following procedures and delivering high-quality service.
Overview
13
13
years of professional experience
Work history
Catering Assistant
Cheltenham ladies college
Cheltenham
2022.04 - 2026.05
- Assisted in training new staff members, fostering a supportive work environment.
- Set up dining areas for special events, improving the overall ambiance.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
Catering Assistant
Hartpury University and College
Gloucester
2020.03 - 2022.04
- Collaborated with other team members for smooth catering operations during events.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
Self Employed
Awchaw Crochet Corner
Gloucester
2017.09 - 2022.01
- Manufactured and sold hand-made knitted items.
- Completed customer orders with speed and accuracy.
- Worked flexible hours, covering nights, weekends and bank holidays.
Bar Cafe/ Kitchen Assistant/Housekeeper
Riddle's Accommodation Bureau Limited
Oldham
2017.01 - 2017.09
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Ensured proper waste disposal to maintain a hygienic kitchen environment.
- Operated cash point as required, handling and recording payments.
Housekeeper (part-time)
Travelodge Hotels
Manchester
2016.02 - 2017.02
- Managed waste disposal effectively for a cleaner environment.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Made beds daily to ensure a neat bedroom area.
Support Worker
Absolute Care Services Ltd
London
2013.08 - 2014.08
- Assist clients with personal care tasks, such as washing, dressing, eating and toileting.
- Observe, monitor and record clients' physical and emotional well-being
Education
Edexcel Qualifications Functional Skill Qualifications - Mathematics
Lifelong Learning Centre
Oldham 2018.02 - 2018.06
BTEC Level 1 - Introduction to the Hospitality Industry
JTJ
Manchester 2015.01 - 2015.01
CIEH Level 2 - Food Safety in Catering/ Food Allergen Awareness
JTJ
Manchester 2015.01 - 2015.01
E-Learning Safeguarding Vulnerable/ Adults Mental Capacity Courses - undefined
Online Courses
London 2014.01 - 2014.01
Certificate in Customer Service - Intellectual Property
LEWISHAM COLLEGE
London 2012.01 - 2012.01
Skills
- Flexible approach
- Good customer care
- Willing to learn and take a new tasks
- Maintaining professional appearance
- Empathy towards customers
- Instruction adherence
- Food safety standards compliance
- Commercial kitchen equipment operation
- Personal hygiene awareness
- Kitchen cleaning procedures
- Team player
- Food preparation
- Food allergen awareness
- Basic computing
Languages
English
Fluent
French
Fluent
Swahili
Native
Volunteer
LEATS (London Ecumenical AIDS Trust), Volunteer, London, from 2010-07 to 2011-09, Community Volunteer, Support the facilitators through providing emotional support to our clients whom included vulnerable people and their children, Reception and clerical work, Outreach and distribution of marketing materials.
Additional information
- Key Skills
- Communication
- A good sense of humour
- Respect for clients and their families
- A higher level of patience as shift can be long and often stressful
- A responsible and flexible attitude to clients and the job
- The ability to stay calm under pressure
- A friendly approach and the ability to put clients at ease, whatever their physical or social needs
- PowerPoint Presentations
- Improving Proactivity
- Management and Staff Supervision
- Word Processing and Integration
- Excellent Customer Service
- Spread sheet and Graphs
- Aptitude for figure work
- Databases
- Organisational Skills
- IT-Word, e mail, internet
Timeline
Catering Assistant
Cheltenham ladies college
2022.04 - 2026.05
Catering Assistant
Hartpury University and College
2020.03 - 2022.04
Edexcel Qualifications Functional Skill Qualifications - Mathematics
Lifelong Learning Centre
2018.02 - 2018.06
Self Employed
Awchaw Crochet Corner
2017.09 - 2022.01
Bar Cafe/ Kitchen Assistant/Housekeeper
Riddle's Accommodation Bureau Limited
2017.01 - 2017.09
Housekeeper (part-time)
Travelodge Hotels
2016.02 - 2017.02
BTEC Level 1 - Introduction to the Hospitality Industry
JTJ
2015.01 - 2015.01
CIEH Level 2 - Food Safety in Catering/ Food Allergen Awareness
JTJ
2015.01 - 2015.01
E-Learning Safeguarding Vulnerable/ Adults Mental Capacity Courses - undefined
Online Courses
2014.01 - 2014.01
Support Worker
Absolute Care Services Ltd
2013.08 - 2014.08
Certificate in Customer Service - Intellectual Property
LEWISHAM COLLEGE
2012.01 - 2012.01