SHEHAN HEWAWASAM
London
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
12
12
years of professional experience
Work history
Assistant Manager
EE LTD
Tottenham Court Road
2017.11 - 2026.06
- Managerial Role
- Leading and managing store and staff to accomplish day to day and monthly objectives.
- Manage shift schedules
- Collaborating with colleagues to maximise productivity as a whole
- Manage sales on a daily and monthly basis
- Revenue loss prevention
- Stock and store integrity
- Managing shop floor interactions and ensuring advisors meet daily targets.
- Compliance management
- Regular staff sales training and mentoring
- Dispute resolution
- Health and safety management
- Managing customer service (net promoter score)
- Senior sales Advisor Role at EE Ltd - 155 Oxford Street
- Exhibit sales skills to meet monthly unit and profit targets
- Providing support and service to customers by handling inbound/outbound calls for opportunities to increases sales and store footfall
- Creating an excellent customer service experience
- Utilising EE product knowledge and competitor product knowledge to close sales and provide recommendations to increase sales revenue and repeat customers.
- Regularly meeting customer service score targets (net promoter score)
- Assessing customer's IT household spend and recommending alternatives
- Providing professional client service and recommendation of products by interacting with large businesses.
Sales Consultant
VIRGIN MEDIA LTD
2017.04 - 2017.09
- Consistently meet daily and monthly sales targets
- Assessing customers IT household spend and recommending alternatives
- Organising home installations
- Inbound and outbound calls
Manager
FANTASY DRY CLEANERS
2014.02 - 2017.04
- Managing and solving customer service queries and grievances
- Organising pickup and deliveries
- Ordering supplies
- Managing staff rota's and delegating responsibilities
Education
GCSEs - Maths, english, science, french and art
Archbiship tenisons school
londonCertificate of Higher Education - business management
westminister kingsway college
londonSkills
- Leadership proficiency
- Retail operations understanding
- Public speaking
- Team Leadership
- Effective delegator
- Communication excellence
- Negotiation expertise
- Customer Service
Timeline
Assistant Manager
EE LTD
2017.11 - 2026.06
Sales Consultant
VIRGIN MEDIA LTD
2017.04 - 2017.09
Manager
FANTASY DRY CLEANERS
2014.02 - 2017.04
GCSEs - Maths, english, science, french and art
Archbiship tenisons school
Certificate of Higher Education - business management
westminister kingsway college