Sheena Sudds-Cuttridge
FAVERSHAM,United Kingdom
Summary
Hard-working Customer Services Manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Customer service manager
PowaKaddy International Ltd
Sittingbourne, Kent
2005.10 - Current
- Delivered exceptional service by addressing customer queries promptly.
- Managed challenging situations to ensure customer satisfaction.
- Ensured business objectives met through strategic planning.
- Cultivated a productive work culture by encouraging teamwork.
- Raised company reputation with high-quality customer care.
- Oversaw daily operations, ensuring optimal performance.
- Devised strategies to improve customer engagement.
- Enhanced operating procedures for smoother workflow.
- Resolved complaints efficiently, fostering customer loyalty.
- Maintained positive relationships through effective communication.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Represented organisations at seminars, conferences and business events.
Education
BTEC Diploma - Business Studies
Canterbury College
Canterbury, Kent 1980.09 - 1982.07
Skills
- KPIs setting and tracking
- Salesforce understanding
- Multi-Channel communication
- Conflict mediation
- Order processing
- Microsoft Office Suite
- Persuasive communication
- Reporting and documentation
- Staff training and development
- Time efficiency
- Customer Service
- Leadership skills
- Conflict Resolution
References
References available upon request.
Timeline
Customer service manager
PowaKaddy International Ltd
2005.10 - Current
BTEC Diploma - Business Studies
Canterbury College
1980.09 - 1982.07