Harmeet Gahir
Slough
Summary
Accomplished professional with extensive experience in customer service, operations, health & safety, leadership & performance management. Proven expertise in social media, rota & budget management, retail & F&B management, recruitment & training, CRM & complaint resolution, incidents & emergency response, safeguarding & risk assessments. Demonstrated ability as a keyholder, with a strong track record of setting and tracking KPIs. Committed to driving operational excellence and enhancing team performance while ensuring compliance with safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Customer Service Manager
Everyone Active, Slough
Slough
02.2024 - 01.2026
- Lead, coached, and developed a team of up to 10 front-line staff, ensuring consistently high service standards.
- Managed day-to-day customer service operations, staff rotas, absence and performance reviews.
- Handled escalated customer complaints, achieving a high first-contact resolution rate.
- Implemented customer service initiatives that improved customer satisfaction scores.
- Ensured compliance with health & safety, safeguarding, and company policies.
- Monitored customer feedback, reviews, and surveys, implementing service improvements.
- Supported revenue growth through upselling memberships, packages, and add-on services.
Food & Beverage Manager
Everyone Active, Slough
Slough
12.2021 - 01.2026
- Oversaw food and beverage operations, throughout the building.
- Regulate costs through effective stock management and waste reduction
- Maintain consistently high service standards and ensure exceptional customer satisfaction.
- Maintained exceptional presentation and cleanliness standards.
- Direct enforcement of food safety, health & safety, licensing, and allergen regulations.
- Promoted products effectively to increase sales.
Retail Manager
Everyone Active, Slough
Slough
10.2021 - 01.2026
- Supervise retail operations across gym, integrating sportswear, swimwear, and accessories.
- Manage stock control, deliveries, and inventory accuracy.
- Optimise product layout and promotional strategies.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Stocked retail area efficiently, facilitating easy product accessibility.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
Duty Manager & Reception
Everyone Active, Slough
Slough
08.2021 - 01.2026
- Duty manager taking full responsibility for the building and all departments during assigned shifts.
- Open and close the building, completing security, health & safety, and equipment checks.
- Ensure gym floors, studios, changing areas, and equipment meet cleanliness and safety standards.
- Respond to member enquiries, complaints, and incidents in a professional and timely manner.
- Manage emergency situations, first aid incidents, and evacuations in line with company procedures.
- Support membership sales, renewals, and retention through excellent customer engagement.
- Monitor attendance, peak usage, and staffing levels to ensure smooth operations.
- Complete shift reports, incident logs, and handover notes for management.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Handled complaints professionally, leading to improved customer retention rates.
- Liaised with suppliers regularly, maintaining strong business relationships.
Education
Certificate of Higher Education - Computing
Thames Valley University
SloughCertificate of Higher Education - English
Thames Valley University
SloughCertificate of Higher Education - Maths
Thames Valley University
SloughGNVQ - Science
Cranford Community College
Cranford, HounslowGCSEs - Science
Cranford Community College
Cranford, HounslowGCSEs - Punjabi
Cranford Community College
Cranford, HounslowGCSEs - Information Technology
Cranford Community College
Cranford, HounslowSkills
- Customer Service
- Operations and Health & Safety
- Leadership & Performance Management
- Social Media
- Rota & Budget Management
- Retail & F&B Management
- Recruitment & Training
- CRM & Complaint Resolution
- Incidents & Emergency Response
- Safeguarding & Risk Assessments
- Keyholder
- KPIs setting and tracking
Certification
- Pool Plant Operator (Level 3)
- First Aid at Work (Level 3)
- Emergency Paediatric First Aid (Level 3)
Languages
English
Fluent
Punjabi
Intermediate
Hindi
Beginner
Urdu
Beginner
Interests
Dance, Baking, Music, Social Media, Photography
Affiliations
- Dance
- Photography
- Social Media
- Baking
Timeline
Customer Service Manager
Everyone Active, Slough
02.2024 - 01.2026
Food & Beverage Manager
Everyone Active, Slough
12.2021 - 01.2026
Retail Manager
Everyone Active, Slough
10.2021 - 01.2026
Duty Manager & Reception
Everyone Active, Slough
08.2021 - 01.2026
Certificate of Higher Education - Computing
Thames Valley University
Certificate of Higher Education - English
Thames Valley University
Certificate of Higher Education - Maths
Thames Valley University
GNVQ - Science
Cranford Community College
GCSEs - Science
Cranford Community College
GCSEs - Punjabi
Cranford Community College
GCSEs - Information Technology
Cranford Community College